CA Unified Communications Monitor vs NETSCOUT nGeniusONE comparison

Broadcom and NETSCOUT are both solutions in the Network Monitoring Software category. Broadcom is ranked #95, while NETSCOUT is ranked #15 with an average rating of 8.5. Broadcom holds a 0.3% mindshare in NMS, compared to NETSCOUT’s 1.5% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 93% of NETSCOUT users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

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310 Comparison Views

50% willing to recommend

NETSCOUT nGeniusONE

Read 50 NETSCOUT nGeniusONE reviews

3,252 Views
2,276 Comparison Views

93% willing to recommend

CA Unified Communications M...

NETSCOUT nGeniusONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

CA Unified Communications Monitor and NETSCOUT nGeniusONE compete in the network performance and communication monitoring category. NETSCOUT nGeniusONE is perceived to have the upper hand due to its advanced features and comprehensive network insights.

Features: CA Unified Communications Monitor provides real-time call monitoring, analysis capabilities, and straightforward integration options. NETSCOUT nGeniusONE includes comprehensive traffic analysis, deep packet inspection, and detailed troubleshooting. Additionally, nGeniusONE offers an extensive feature set for performance optimization.

Room for Improvement: CA Unified Communications Monitor could enhance its reporting capabilities, offer deeper network insights, and expand integration with third-party tools. NETSCOUT nGeniusONE might improve deployment simplicity, advance user interface intuitiveness, and reduce resource requirements for setup.

Ease of Deployment and Customer Service: CA Unified Communications Monitor features a simplified deployment process and robust customer support, focusing on accessibility. NETSCOUT nGeniusONE, while complex to deploy, offers extensive documentation and strong educational support to assist with setup challenges.

Pricing and ROI: CA Unified Communications Monitor is economically priced, offering quick returns, which is appealing for budget-conscious businesses. NETSCOUT nGeniusONE, requiring a higher initial investment, justifies its cost with advanced functionalities, promising significant long-term ROI by boosting network efficiency and reducing downtime.

To learn more, read our detailed CA Unified Communications Monitor vs. NETSCOUT nGeniusONE Report (Updated: September 2025).

Buyer's Guide

CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

September 2025

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Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

95th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th), IT Infrastructure Monitoring (69th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

15th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.3%, up from 0.2% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NETSCOUT nGeniusONE	1.5%
CA Unified Communications Monitor	0.3%
Other	98.2%

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Mohammed Hassan

Regional Director at iSecureMind

Helps us by providing root cause analysis when it comes to latency and performance issues

I would recommend NETSCOUT nGeniusONE to others yet not for small SMBs due to the pricing. It is important to have the necessary NETSCOUT experience for smooth integration. The automated issue detection sometimes has a few false positives but is overall cost-effective for our customers. I'd rate the solution eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on."

"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."

"The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers."

"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."

"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."

"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."

"It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall."

"Deep packet inspection is a very useful tool as it works in real time and uses serial packet-level analysis."

More NETSCOUT nGeniusONE pros

Cons

"The solution should have automatic baseline detection."

"All the features and functions of the solution can be improved."

"The initial deployment is tedious and requires a lot of build, deployment and configuration time. Experience is key to a successful deployment."

"There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one."

"Maybe the optics cost could be improved. It's not about the product itself, but the optics cost from other companies is very high, which affects the business. When you buy a $1 million product, you shouldn't be expected to pay $500,000 for support. So, support, operation, and professional services are very expensive. It's the main weakness."

"It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them."

"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."

"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."

"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."

"The solution is not easy to install."

More NETSCOUT nGeniusONE cons

Pricing and Cost Advice

Information not available

"The scalability becomes very expensive quickly."

"Their pricing is very competitive with other solutions... But what I like about NETSCOUT's licensing is that it's shared across all their platforms. They don't create a new licensing scheme for every one of their products. So for nGeniusONE, you buy a certain license level, and it works on all of their products."

"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."

"The product is too expensive compared to other products."

"It is very expensive, but it's well worth the money."

"It is a little overall pricey and expensive, but you get what you pay for."

"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."

"I rate the price of NETSCOUT nGeniusONE a four out of five."

More NETSCOUT nGeniusONE pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	37

Questions from the Community

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Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

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What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

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What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

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NETSCOUT nGeniusONE

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Also Known As

CA UC Monitor

NETSCOUT nGenius, nGeniusONE

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

BBVA Compass

Cerner Corporation

Buyer's Guide

CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

September 2025

Free Report: CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

Find out what your peers are saying about CA Unified Communications Monitor vs. NETSCOUT nGeniusONE and other solutions. Updated: September 2025.

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