CA Unified Communications Monitor vs NETSCOUT nGeniusONE comparison

Broadcom and NETSCOUT are both solutions in the Network Monitoring Software category. Broadcom is ranked #101, while NETSCOUT is ranked #30 with an average rating of 8.5. Broadcom holds a 0.2% mindshare in NMS, compared to NETSCOUT’s 1.6% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 93% of NETSCOUT users who would recommend it.

CA Unified Communications M...

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250 Comparison Views

50% willing to recommend

NETSCOUT nGeniusONE

Read 50 NETSCOUT nGeniusONE reviews

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2,344 Comparison Views

93% willing to recommend

CA Unified Communications M...

NETSCOUT nGeniusONE

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Executive SummaryUpdated on Oct 10, 2024

CA Unified Communications Monitor and NETSCOUT nGeniusONE compete in the network performance and communication monitoring category. NETSCOUT nGeniusONE is perceived to have the upper hand due to its advanced features and comprehensive network insights.

Features: CA Unified Communications Monitor provides real-time call monitoring, analysis capabilities, and straightforward integration options. NETSCOUT nGeniusONE includes comprehensive traffic analysis, deep packet inspection, and detailed troubleshooting. Additionally, nGeniusONE offers an extensive feature set for performance optimization.

Room for Improvement: CA Unified Communications Monitor could enhance its reporting capabilities, offer deeper network insights, and expand integration with third-party tools. NETSCOUT nGeniusONE might improve deployment simplicity, advance user interface intuitiveness, and reduce resource requirements for setup.

Ease of Deployment and Customer Service: CA Unified Communications Monitor features a simplified deployment process and robust customer support, focusing on accessibility. NETSCOUT nGeniusONE, while complex to deploy, offers extensive documentation and strong educational support to assist with setup challenges.

Pricing and ROI: CA Unified Communications Monitor is economically priced, offering quick returns, which is appealing for budget-conscious businesses. NETSCOUT nGeniusONE, requiring a higher initial investment, justifies its cost with advanced functionalities, promising significant long-term ROI by boosting network efficiency and reducing downtime.

To learn more, read our detailed CA Unified Communications Monitor vs. NETSCOUT nGeniusONE Report (Updated: July 2025).

Buyer's Guide

CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

101st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th), IT Infrastructure Monitoring (68th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

30th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.2%, up from 0.1% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.6%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Ruslan Melnyk

Business Unit Manager at BAKOTECH

Useful for network performance monitoring

My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it."

"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."

"The stability of this product is ok."

"When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc."

"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."

"Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on."

"The packet-based searching capability of NETSCOUT is highly valued as it allows us to better analyze the network."

"The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network."

More NETSCOUT nGeniusONE pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."

"NETSCOUT nGeniusONE's pricing is higher compared to the competitors. It is more than 15-18 percent of competitor costs. It also needs to add AI features."

"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."

"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."

"There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together."

"It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use."

"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."

"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."

More NETSCOUT nGeniusONE cons

Pricing and Cost Advice

Information not available

"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."

"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."

"It is very expensive, but it's well worth the money."

"The product is too expensive compared to other products."

"The platform is expensive."

"It is a little overall pricey and expensive, but you get what you pay for."

"Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you go into seven figures. It's not a cheap solution to get out there."

"Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition."

More NETSCOUT nGeniusONE pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Earn 20 points

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

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What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

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What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

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NETSCOUT nGeniusONE

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Also Known As

CA UC Monitor

NETSCOUT nGenius, nGeniusONE

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

BBVA Compass

Cerner Corporation

Buyer's Guide

CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

July 2025

Free Report: CA Unified Communications Monitor vs. NETSCOUT nGeniusONE

Find out what your peers are saying about CA Unified Communications Monitor vs. NETSCOUT nGeniusONE and other solutions. Updated: July 2025.

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