Executive SummaryUpdated on Jul 24, 2024
CA App Synthetic Monitor and Splunk ITSI are both robust tools for IT monitoring catering to different user needs. CA App Synthetic Monitor has the upper hand in cost-effectiveness and customer support, while Splunk ITSI stands out for its advanced features despite higher costs.
Features: CA App Synthetic Monitor is valued for its straightforward setup, reliable monitoring capabilities, and effective simulation of user interactions. Splunk ITSI offers powerful analytics, comprehensive data correlation, and out-of-the-box integration capabilities.
Room for Improvement: Users suggest that CA App Synthetic Monitor could benefit from enhanced reporting tools, a more intuitive configuration process, and usability improvements. Splunk ITSI could improve with performance optimizations, streamlined dashboards, and interface simplicity.
Ease of Deployment and Customer Service: CA App Synthetic Monitor is noted for its ease of deployment with quick setup times and responsive customer support. Splunk ITSI’s deployment is considered more complex, requiring significant customization and time investment, yet it also garners praise for robust customer service.
Pricing and ROI: Users find CA App Synthetic Monitor to be cost-effective, offering good ROI with its affordable setup costs. Splunk ITSI, while more expensive, is appreciated for the value it delivers through advanced features and capabilities, justifying its higher price point.
