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CA App Synthetic Monitor vs Splunk ITSI (IT Service Intelligence) comparison

Broadcom and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #68, while Splunk is ranked #11 with an average rating of 8.4. Broadcom holds a 0.5% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 66% of Broadcom users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.
CA App Synthetic Monitor
Read 3 CA App Synthetic Monitor reviews
  • 778 Views
  • 762 Comparison Views
66% willing to recommend
Splunk ITSI (IT Service Int...
Read 63 Splunk ITSI (IT Service Intelligence) reviews
  • 3,509 Views
  • 2,176 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

CA App Synthetic Monitor and Splunk ITSI are both robust tools for IT monitoring catering to different user needs. CA App Synthetic Monitor has the upper hand in cost-effectiveness and customer support, while Splunk ITSI stands out for its advanced features despite higher costs.

Features: CA App Synthetic Monitor is valued for its straightforward setup, reliable monitoring capabilities, and effective simulation of user interactions. Splunk ITSI offers powerful analytics, comprehensive data correlation, and out-of-the-box integration capabilities.

Room for Improvement: Users suggest that CA App Synthetic Monitor could benefit from enhanced reporting tools, a more intuitive configuration process, and usability improvements. Splunk ITSI could improve with performance optimizations, streamlined dashboards, and interface simplicity.

Ease of Deployment and Customer Service: CA App Synthetic Monitor is noted for its ease of deployment with quick setup times and responsive customer support. Splunk ITSI’s deployment is considered more complex, requiring significant customization and time investment, yet it also garners praise for robust customer service.

Pricing and ROI: Users find CA App Synthetic Monitor to be cost-effective, offering good ROI with its affordable setup costs. Splunk ITSI, while more expensive, is appreciated for the value it delivers through advanced features and capabilities, justifying its higher price point.

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To learn more, read our detailed CA App Synthetic Monitor vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2026).
Buyer's Guide
CA App Synthetic Monitor vs. Splunk ITSI (IT Service Intelligence)
March 2026
Download the complete report
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA App Synthetic Monitor
Ranking in Application Performance Monitoring (APM) and Observability
68th
Average Rating
7.0
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
CA App Synthetic Monitor0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

reviewer2286675 - PeerSpot reviewer
reviewer2286675
System Administrator at a tech services company with 11-50 employees
A reliable solution for SSL offloading and to encrypt outside traffic
If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.
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DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From our experience, it really helps managers in measuring application SLAs and viewing historical performance data."
"Each had strengths in one area or another, but CA covered the majority of our needs end-to-end."
"It has saved me a lot of money and a lot of time."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"Our mean time to detect is down to five minutes."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"It's scalable and expands well."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The RBMS component is limited as you can only record using Internet Explorer."
"Pricing makes little sense. We had examples where it would be cheaper to have two basic accounts than one intermediate."
"It was an intimidating tool for us to jump into at the beginning."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance while maintaining appropriate segregation of duties."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We'd like them to show more inputs on the dashboard."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"It would have been good if the product cost was much lower."
"The pricing of Splunk is a bit high."
"Splunk ITSI is expensive."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise43
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2026
CA App Synthetic Monitor reportDownload CA App Synthetic Monitor product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
March 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

CA ASM
No data available
 

Overview

IT organizations require full visibility into business-critical applications regardless of where they're hosted in order to maintain service levels and proactively deal with issues before the end-user is impacted. CA App Synthetic Monitor uses synthetic transactions to provide performance insight for these applications no matter where they're hosted: outside the firewall, in the cloud or delivered via a managed service provider (MSP). Delivered as software as a service, CA App Synthetic Monitor provides end-to-end transaction response time visibility into cloud, mobile and traditional web applications using synthetic transactions delivered by a network of 95 monitoring stations across six continents, 48 countries, 93 cities and 15 time zones.

Broadcom

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Lexmark
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
CA App Synthetic Monitor vs. Splunk ITSI (IT Service Intelligence)
March 2026
Free Report: CA App Synthetic Monitor vs. Splunk ITSI (IT Service Intelligence)
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