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BMC TrueSight Server Automation vs SolarWinds Network Configuration Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts ROI by reducing costs, simplifying management, enhancing security, and increasing productivity through efficient resource use.
Sentiment score
1.0
BMC TrueSight Server Automation offers great ROI but requires timely enhancements and patching can affect efficiency detrimentally.
Sentiment score
7.2
SolarWinds Network Configuration Manager offers valuable automation and compliance features, enhancing ROI by reducing engineer reliance and improving issue resolution.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
5.3
Microsoft Intune customer service varies, with premium services praised, but first-level support often lacks effectiveness and speed.
Sentiment score
9.0
BMC TrueSight Server Automation support is praised for quick responses, expert help, and effective multi-level problem-solving channels.
Sentiment score
6.6
SolarWinds Network Configuration Manager's support is generally satisfactory, but users desire faster response times and better ticket prioritization.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support is limited but generally acceptable as we possess skilled personnel, making us less dependent on SolarWinds.
SolarWinds tech support is a strong point.
 

Scalability Issues

Sentiment score
6.9
Microsoft Intune is scalable, integrates with other Microsoft services, and offers flexible licensing, ideal for diverse device management.
Sentiment score
7.1
BMC TrueSight Server Automation is scalable, efficient for large enterprises, but challenging for smaller setups without robust systems.
Sentiment score
7.6
SolarWinds Network Configuration Manager is highly scalable, supporting thousands of devices efficiently for varying enterprise sizes, despite past issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
The product is scalable as SolarWinds increased its licensing capacity from supporting 12,000 devices to 48,000 devices with stack licenses.
 

Stability Issues

Sentiment score
6.7
Microsoft Intune offers high stability and reliability, with minimal downtime and regular updates ensuring a seamless user experience.
Sentiment score
6.6
BMC TrueSight Server Automation offers reliable stability with minor issues, mainly affecting Windows agents and performance during large updates.
Sentiment score
7.6
Users praise SolarWinds NCM for stability and performance, but mention occasional issues from OS updates and system specifications.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Microsoft Intune needs enhanced reporting, improved platform integration, better device management, user-friendly interface, and advanced remote and security features.
BMC TrueSight Server Automation needs interface enhancement, simplified setup, and better integration for improved performance, security, and user-friendliness.
SolarWinds requires improvements in report generation, compliance, AI features, integration, device support, interface, security, automation, and performance.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Currently, there are limitations in performing tasks without logging into routers directly.
I would like to see more features in terms of wireless reporting and more historical information for client connectivity in SolarWinds Network Configuration Manager.
 

Setup Cost

Microsoft Intune offers competitive, flexible pricing, especially bundled, despite licensing complexity, making it appealing for enterprises and non-profits.
BMC TrueSight Server Automation is costly but valued for support and versatility; costs vary with server quantity and discounts.
SolarWinds Network Configuration Manager offers reliable features with prices from $1,000-$30,000 yearly, despite initial setup challenges.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The licensing costs of SolarWinds Network Configuration Manager are expensive, but considering its reliability, feature enhancements, and support, it is worthwhile.
 

Valuable Features

Microsoft Intune enhances user experience with automation, robust security, and seamless Microsoft 365 integration, reducing IT workload.
BMC TrueSight Server Automation offers versatile deployment, OS flexibility, integrated compliance tools, and efficient multi-server management and scheduling capabilities.
SolarWinds Network Configuration Manager automates backups, compliance, and upgrades while enhancing security and network performance with real-time insights.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
The solution facilitates compliance reporting through an NCM module, effectively generating out-of-the-box reports on software vulnerabilities and outdated software versions.
Configuration pushing, upgrade capabilities, job backup, configuration backup, and real-time configuration change monitoring are highly beneficial features of SolarWinds Network Configuration Manager.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
296
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Server Automa...
Ranking in Configuration Management
12th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
SolarWinds Network Configur...
Ranking in Configuration Management
14th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
27
Ranking in other categories
Network Automation (6th)
 

Mindshare comparison

As of August 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 9.9%, up from 9.7% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 2.9%, down from 3.1% compared to the previous year. The mindshare of SolarWinds Network Configuration Manager is 1.5%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
JonathanShilling - PeerSpot reviewer
Able to access server info and file systems directly through TSSA but system can be sluggish
Resource management on the base servers could be improved. We're using a site that's supposed to cover all of our affiliates. I don't know what is causing the problem but we've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching. I find the solution to be rather cumbersome. It's supposed to be able to support 50,000 or 100,000 servers. We only have 5,000 servers and during our patch processes, it gets very sluggish. We wanted to automate our patching, and not be stuck monitoring patches for three-quarters of every month. We have a main site and then multiple repeaters at each of the affiliate locations. Theoretically, patches are supposed to be delivered to the repeaters and your affiliates are supposed to pull the patches from those repeaters. We've noticed that doesn't always work and it pulls transfer patches from the main site rather than going to the repeater. TrueSight brought some standardization across the affiliates, however, it has also increased workloads and has made some things more complex. The requirement to have a local account with no password (password is random in TSSA, but not able to be changed through Windows) has caused some grief with our security team, and many complaints across affiliates. There are several features that appear to be very good but they don't always work as expected.
RajeshB - PeerSpot reviewer
Offers additional functionality, including warranty management
Setting up a solution involves configuring a server and a web console, which is straightforward. Network team coordination is necessary when applying it to devices. This involves creating device connection profiles and ensuring SNMP is enabled. Initially, there were challenges involved in this process, but once the setup was complete, operations proceeded smoothly. All network devices are automatically added to NPM during auto-discovery in SolarWinds Network Performance Monitor, including Network Configuration Manager features. Once configuration profile credentials are established in NCM, they are automatically deployed to all network devices. The solution is easy to use and deploy, although initial setup may require coordination and overcoming challenges.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Financial Services Firm
36%
Government
6%
Manufacturing Company
5%
Computer Software Company
5%
Government
14%
Computer Software Company
12%
Manufacturing Company
10%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only probl...
What do you like most about SolarWinds Network Configuration Manager?
The configuration compliance aspect of SolarWinds Network Configuration Manager allows for easy comparison of configu...
What is your experience regarding pricing and costs for SolarWinds Network Configuration Manager?
The licensing costs of SolarWinds Network Configuration Manager are expensive, but considering its reliability, featu...
What needs improvement with SolarWinds Network Configuration Manager?
Further improvements in automation are needed. Currently, there are limitations in performing tasks without logging i...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
SolarWinds NCM
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force
Find out what your peers are saying about BMC TrueSight Server Automation vs. SolarWinds Network Configuration Manager and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.