BMC TrueSight vs Ixia Hawkeye comparison

BMC Helix and Keysight Technologies are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #34 with an average rating of 8.3, while Keysight Technologies is ranked #36 with an average rating of 10.0. BMC Helix holds a 1.0% mindshare in IM, compared to Keysight Technologies’s 0.3% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of Keysight Technologies users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,310 Comparison Views

86% willing to recommend

Ixia Hawkeye

Read 4 Ixia Hawkeye reviews

706 Views
325 Comparison Views

100% willing to recommend

BMC TrueSight

Ixia Hawkeye

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Ixia Hawkeye are competitive products in the IT performance monitoring market. While TrueSight takes the lead in pricing and support satisfaction, Ixia Hawkeye offers a more feature-rich experience, making it appealing for those prioritizing network insights.

Features: TrueSight provides advanced analytics and AI-driven insights, enabling proactive problem-solving and capacity planning. It also offers seamless integration of diverse monitoring tools and a consolidated dashboard for a unified view. Ixia Hawkeye is recognized for its robust network performance monitoring and versatile testing options, suitable for diverse IT environments. It includes detailed views for specific tests like video streaming, aiding precise performance enhancement efforts.

Room for Improvement: TrueSight could enhance its initial deployment simplicity, as the initial setup process can be time-consuming. The user interface might benefit from modern updates for intuitive navigation. Additionally, expanding integration capabilities with third-party tools could offer more flexibility. Ixia Hawkeye could improve by offering more competitive pricing options. Enhancing user-friendly documentation and expanding support services would increase customer satisfaction. Broadening test capabilities to cover more applications might also be beneficial.

Ease of Deployment and Customer Service: TrueSight involves a comprehensive setup with detailed guidance, though it may extend the initial implementation phase. It offers strong customer support throughout. In contrast, Ixia Hawkeye provides a streamlined and rapid deployment process. It's backed by accessible documentation and reliable customer service, making it more user-friendly.

Pricing and ROI: TrueSight is generally more cost-effective, promising a satisfying ROI over time. Its competitive pricing makes it an attractive option for organizations seeking robust monitoring solutions without high initial investments. Ixia Hawkeye, while possibly having higher upfront costs, compensates with its extensive feature set that justifies the expenses through enhanced network insights and reliable long-term returns.

To learn more, read our detailed BMC TrueSight vs. Ixia Hawkeye Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Ixia Hawkeye

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

34th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), Cloud Monitoring Software (26th), AIOps (5th)

Ixia Hawkeye

Ranking in IT Infrastructure Monitoring

36th

Average Rating

9.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd), Network Monitoring Software (37th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, up from 1.0% compared to the previous year. The mindshare of Ixia Hawkeye is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.0%
Ixia Hawkeye	0.3%
Other	98.7%

IT Infrastructure Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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José Enrique Cano Rodriguez

Assistant Consultant at Tata Consultancy

A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting

Distinguishing itself from network management systems like SolarWinds Orion and Dataminer, Hawkeye offers a distinctive feature. It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games. In contrast, SolarWinds and Dataminer typically offer a more general evaluation of network health. Hawkeye's unique capability enables a detailed analysis of network performance through specific tests, allowing administrators to identify areas in need of improvement and take precise actions to enhance network performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup of BMC TrueSight Operations Management was easy."

"The noise reduction for ticketing works much better than we have seen in a lot of other companies."

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

"The Event Management is outstanding; still is the most interesting part of the product."

"It is very helpful to be able to apply rule-based routing to alerts."

"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."

More BMC TrueSight pros

"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."

"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."

"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."

"Our customer was happiest with the price of this product."

Cons

"The product must provide more AI capabilities."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"BMC's online documentation is often incorrect or incomplete."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"The solution's support service could be better."

"The solution is overly complex."

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"

"The product must provide application or service monitoring features."

More BMC TrueSight cons

"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."

"The customization of tests and even the results can be improved."

"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."

"Improvements in network performance are essential."

Pricing and Cost Advice

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"The cost depends on the usage."

"We did a five-year, multimillion dollar deal."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"Other products are more expensive than BMC TrueSight."

More BMC TrueSight pricing and cost advice

"It cost us approximately 25,000 for two years. This is cheaper than ThousandEyes."

"In larger networks, the costs for licenses tend to be more reasonable, but for smaller networks, it appears relatively costly."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Manufacturing Company

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What do you like most about Ixia Hawkeye?

It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games.

See all answers

What needs improvement with Ixia Hawkeye?

Improvements in network performance are essential.

See all answers

What is your primary use case for Ixia Hawkeye?

Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as pricing, sales, and the technical aspects of conducting tests. To achieve this, v...

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 15% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 9% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

More BMC TrueSight Competitors

NETSCOUT nGeniusONE vs Ixia Hawkeye

Compared 21% of the time

ThousandEyes vs Ixia Hawkeye

Compared 17% of the time

Gigamon Deep Observability Pipeline vs Ixia Hawkeye

Compared 17% of the time

DX Unified Infrastructure Management vs Ixia Hawkeye

Compared 13% of the time

VMware Aria Operations for Applications vs Ixia Hawkeye

Compared 12% of the time

More Ixia Hawkeye Competitors

Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

Network Monitoring Software

October 2025

Download Ixia Hawkeye product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Hawkeye quickly and effectively validates network performance, isolates problems, and proactively detects issues by running scheduled verification tests. Using a combination of hardware and software agents called Performance Endpoints, Hawkeye simulates application traffic and sends key performance metrics to a central console for fast action.

Keysight Technologies

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

EMA

Buyer's Guide

BMC TrueSight vs. Ixia Hawkeye

September 2025

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