2020-11-20T09:32:49Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Ixia Hawkeye?

Please share with the community what you think needs improvement with Ixia Hawkeye.

What are its weaknesses? What would you like to see changed in a future version?

2
PeerSpot user
2 Answers
MIGUEL DAUD - PeerSpot reviewer
Chair Of The Board Of Directors at BAMMTECH
Real User
Top 10Leaderboard
2020-12-03T23:05:17Z
Dec 3, 2020

Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers. This impacts technical support because once you have to contact the vendor, they begin asking for that number. It's something that should be upfront, part of the order processing, and readily available. Also, when we do the installation or our partner does it, then when we need to start calling people, the number is not available. It's not something that can be easily addressed over the phone because it is long, with a lot of letters in it. There are features available in the Threat Simulator that are not available in the main product.

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ER
Presales Engineer at a tech services company
Real User
Top 10Leaderboard
2020-11-20T09:32:49Z
Nov 20, 2020

The customization of tests and even the results can be improved. With the results, you can only create a PDF that can't be modified. At the moment, you can only insert specific KPIs and create a PDF. In the next release, I want a network operation center to measure the logs. I would also like to see more customization and more graphs. I want a comparison tool to compare two tests or two graphs. For example, run two different tests and compare the results, the graphs, see the values, and see what happened.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Dec 3, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
See 2 answers
ER
Presales Engineer at a tech services company
Nov 20, 2020
I use it mainly for proof of concept for our customers, for example, to validate the internet service with different applications. The most common application is Netflix throughput and checks on the website.
MIGUEL DAUD - PeerSpot reviewer
Chair Of The Board Of Directors at BAMMTECH
Dec 3, 2020
We are a solution provider and Ixia Hawkeye is one of the products that we implement for our customers. We have a customer in Central America that is in the telco industry and needed to have greater visibility. When they tried it, they loved it and bought it.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Dec 3, 2020
Please share with the community what you think needs improvement with Ixia Hawkeye. What are its weaknesses? What would you like to see changed in a future version?
See 2 answers
ER
Presales Engineer at a tech services company
Nov 20, 2020
The customization of tests and even the results can be improved. With the results, you can only create a PDF that can't be modified. At the moment, you can only insert specific KPIs and create a PDF. In the next release, I want a network operation center to measure the logs. I would also like to see more customization and more graphs. I want a comparison tool to compare two tests or two graphs. For example, run two different tests and compare the results, the graphs, see the values, and see what happened.
MIGUEL DAUD - PeerSpot reviewer
Chair Of The Board Of Directors at BAMMTECH
Dec 3, 2020
Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers. This impacts technical support because once you have to contact the vendor, they begin asking for that number. It's something that should be upfront, part of the order processing, and readily available. Also, when we do the installation or our partner does it, then when we need to start calling people, the number is not available. It's not something that can be easily addressed over the phone because it is long, with a lot of letters in it. There are features available in the Threat Simulator that are not available in the main product.