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BMC Track-It! vs Micro Focus ZENworks Asset Management comparison

BMC Helix and OpenText are both solutions in the IT Asset Management category. BMC Helix is ranked #19, while OpenText is ranked #24. BMC Helix holds a 1.8% mindshare in IAM, compared to OpenText’s 1.2% mindshare. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

587 Views
505 Comparison Views

66% willing to recommend

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

369 Views
306 Comparison Views

100% willing to recommend

BMC Track-It!

Micro Focus ZENworks Asset ...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Track-It! and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: March 2026).

Buyer's Guide

IT Asset Management

March 2026

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Helped 885,837 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

19th

Ranking in License Management

9th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus ZENworks Asset ...

Ranking in IT Asset Management

24th

Ranking in License Management

14th

Average Rating

7.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.8%, up from 1.1% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 1.2%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
BMC Track-It!	1.8%
Micro Focus ZENworks Asset Management	1.2%
Other	97.0%

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Isam Ahmed

System analyst at Ministry of Interior

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use it to create and manage our work orders."

"The initial setup is pretty easy."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

More BMC Track-It! pros

"It is a scalable product."

Cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The area where we would like to see improvement is in the asset management module."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Their self-service is not user friendly."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

More BMC Track-It! cons

"The product’s stability needs improvement."

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"The product has reasonable pricing."

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Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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Comparisons

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 18% of the time

ServiceNow vs BMC Track-It!

Compared 15% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 13% of the time

Open iT, Inc. vs BMC Track-It!

Compared 11% of the time

Lansweeper vs BMC Track-It!

Compared 10% of the time

More BMC Track-It! Competitors

Flexera One vs Micro Focus ZENworks Asset Management

Compared 40% of the time

IBM Tivoli Asset Management for IT vs Micro Focus ZENworks Asset Management

Compared 27% of the time

ServiceNow vs Micro Focus ZENworks Asset Management

Compared 21% of the time

Symantec Asset Management Suite vs Micro Focus ZENworks Asset Management

Compared 12% of the time

More Micro Focus ZENworks Asset Management Competitors

Product Reports

Buyer's Guide

IT Asset Management

March 2026

Download BMC Track-It! product report

Buyer's Guide

IT Asset Management

March 2026

Micro Focus ZENworks Asset Management report

Download Micro Focus ZENworks Asset Management product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

Novell IT Asset Management

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Helix

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

OpenText

Sample Customers

Florida Hospital, Mitchell International

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: March 2026.

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885,837 professionals have used our research since 2012.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.