BMC Atrium CMDB vs OpenText Universal Discovery and Universal CMDB comparison

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Executive Summary

We performed a comparison between BMC Atrium CMDB and OpenText Universal Discovery and Universal CMDB based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB.""This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts.""It allows me to easily manage my data: Cleanse, load, and report on it.""Atrium Integrator​ allows me to manage my data, with regular updates, etc. and integrate with multiple systems.""The rules functionality makes it easier to classify data for different groups.""The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes.""This solution has improved our tracking.""Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."

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"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling.""It scales easily with future expansion.""It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM.""The auto-discovery feature is great.""Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most.""The product is easy to set up.""The most valuable feature of this solution is the discovery."

More OpenText Universal Discovery and Universal CMDB Pros →

Cons
"I am just waiting for the new release with the new enhanced UI.""There could be a provision in the back end to ensure unique collections and avoid duplicate services.""We would like the service modelling functionality of this solution to be improved.""Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line.""Recently, improvements have been more focused on the interface side.""BMC Atrium CMDB could improve if they had a cloud version and made the interface better."

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"Improve the GUI and documentation.""The implementation could be simplified.""Making it simpler to set up and understand would be a big improvement.""When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person.""The page loading is very slow."

More OpenText Universal Discovery and Universal CMDB Cons →

Pricing and Cost Advice
  • "CMDB is more expensive than one of its competitors."
  • More BMC Atrium CMDB Pricing and Cost Advice →

  • "It is competitive."
  • "Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
  • More OpenText Universal Discovery and Universal CMDB Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB.
    Top Answer:Recently, improvements have been more focused on the interface side. The core code itself is stable. For instance, there's been a transition from using Flash on the interface to more modern external… more »
    Top Answer:The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the… more »
    Top Answer:OpenText's pricing is fine. It is not too expensive. I would rate it a six out of ten in terms of costliness.
    Top Answer:Based on my experience and what I have heard from clients, there are two main areas where Universal CMDB could get better. First, the way it shows results to users could be more user-friendly. Second… more »
    Top Answer:I use Universal Discovery and Universal CMDB for two main tasks: first, to discover what is happening in our IT system, like finding out what devices and software we have. Then, we use Universal CMDB… more »
    Ranking
    Views
    709
    Comparisons
    382
    Reviews
    4
    Average Words per Review
    427
    Rating
    9.0
    Views
    933
    Comparisons
    282
    Reviews
    3
    Average Words per Review
    608
    Rating
    6.7
    Comparisons
    Also Known As
    Atrium CMDB
    Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
    Learn More
    Overview

    BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

    • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
    • Reduce costs by automating tasks that previously required manual intervention.
    • Minimize IT risks with better understanding of change dependencies.
    • Operate services with clear insight into all parameters.
    • Enable seamless integration between support and operations processes.
    OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.
    Sample Customers
    Brookfield
    China Merchants Bank, NNIT, Alfa-Bank, Sprint
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm27%
    Government13%
    Energy/Utilities Company13%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Financial Services Firm25%
    Computer Software Company17%
    Manufacturing Company8%
    Wholesaler/Distributor6%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise7%
    Large Enterprise81%
    REVIEWERS
    Small Business27%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise72%
    Buyer's Guide
    BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB
    March 2024
    Find out what your peers are saying about BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Atrium CMDB is ranked 3rd in Configuration Management Databases with 6 reviews while OpenText Universal Discovery and Universal CMDB is ranked 4th in Configuration Management Databases with 11 reviews. BMC Atrium CMDB is rated 9.2, while OpenText Universal Discovery and Universal CMDB is rated 8.0. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". BMC Atrium CMDB is most compared with ServiceNow CMDB, whereas OpenText Universal Discovery and Universal CMDB is most compared with ServiceNow CMDB and Device42. See our BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB report.

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    We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.