We performed a comparison between Blue Prism, IBM Robotic Process Automation (RPA), and WorkFusion based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."Stability-wise, I haven't heard any complaints from our clients."
"It is a scalable solution."
"We have integrated the product with our centralized infra-monitoring tool, which gives us real-time insights into BOT health and also the health of the underlying resources."
"All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected."
"Blue Prism provides both on-premises and cloud versions."
"Blue Prism has a lot of flexibility to integrate with other enterprise applications"
"We find the stability and the ease of reusing code design valuable."
"The solution is way more efficient for debugging than other tools."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The solution is very user-friendly."
"The feature I found most valuable is the TCO."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"The initial setup is straightforward."
"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
"In terms of stability, it's quite good. It's an internal IP product."
"In our opinion this group are the leaders in providing RPA solutions."
"The cognitive features of this solution are good."
"It's a pretty robust product."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"Blue Prism features two layers of documentation. If we could make it in one layer, then it would be easy to develop, and it would take less time for developers to complete the task."
"Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful."
"Optical character recognition has room for improvement."
"The solution can improve by having a free license for evaluation purposes."
"Blue Prism can improve a lot. The interaction with Google Chrome can be massively improved. I know in the next version there are slight improvements. We don't know how much, but we are comparing them. At this moment, Google Chrome is a massive issue within the toolset, due to the way Google Chrome receives updates regularly but Blue Prism is unable to cope. The spy method of Google Chrome is not as user-friendly as Internet Explorer is. However, Internet Explorer is being discontinued from their support, therefore it's not the best browser to be using. This has caused us major issues in the last six months."
"They should add more OCR engines to it."
"Though Blue Prism has now come up with features like decipher and computer vision, it is still not able to address most of the issues, making it an area of concern where improvements are required."
"There are some security issues in Blue Prism. The German vendor Servicetrace is way better. This is also reflected in the Gartner report where Servicetrace is mentioned as the tool of choice in high-security environments. So, security, particularly in terms of administration, needs to be improved. We must have the possibility to prevent the administration from taking a look at the ongoing process. When we have restricted data flow, the operations team should not be able to take a look at the data that is processed."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"The users should be allowed to create folders in Control Center."
"There are certain limitations in the solution for screen reading."
"Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."
"The scalability of the solution can be challenging."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"IBM Robotic Process Automation should be more stable."
"I would like to have more flexibility in connecting the platform with third-party systems."
"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"I would also like for it to be NLP-based."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
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