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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"I like the AI and mathematical components that they use."
"On the management side, we liked the way it displays things."
"The most valuable feature of CylancePROTECT is the support."
"You can manage all the threats and everything from a centralized dashboard."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"The solution is stable."
"This is a product at the top of its game. That is the reason we choose to support and sell it."
"It can block certain web pages that may contain viruses or pose a threat to the computer."
"ESET Endpoint Security’s most valuable feature is the management console."
"In terms of the current global landscape, it is a great solution."
"We use ESET, which is pretty much perfect for us. It is also absolutely simple and automatic once setup."
"It has a clean and clear interface."
"Technical support has been very good. They're quick to respond to any problems."
 

Cons

"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."
"The solution needs better dashboards that are easier to use."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The product must make the interface a little more user-friendly."
"Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs."
"Data Leak Protection is is what we are searching for at the moment. It is not included with ESET."
"Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it."
"It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying. It should have a feature similar to the Intercept X feature in Sophos."
"In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network."
"The new versions only support no operative systems in Mac and do not support operative systems."
"When users renew licenses, they should offer a discount."
"I'm not aware of any areas that need improvement."
"Everything has some kind of room for improvement."
 

Pricing and Cost Advice

"This cost of the license is approximately $5 USD monthly per user."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"It's not so heavily priced; rather, it's average and decent."
"We would just add more if there are new users, but right now you just need one license for per user."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"We pay our license on a yearly basis and have just renewed for two years."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"The price of ESET Endpoint Antivirus could be lower. From a customer's perspective, it is expensive."
"Pricing per month, for security services as apps in CEE pricing: up to €2 monthly is OK."
"It probably is less expensive than Sophos."
"I'd have to look through my records, however, we paid maybe $600 to $1000 for this product."
"It's a cost-effective product"
"The solution costs around $20 or $30 per user per year."
"The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition."
"It is subjective. I don't think it is expensive. If you can have 10 user licenses for less than $100, I don't think it is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
12%
Government
7%
Comms Service Provider
6%
Computer Software Company
14%
Comms Service Provider
14%
Manufacturing Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.