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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
18th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of June 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"The initial setup of CylancePROTECT is very easy."
"It provides good insight into the programs, applications, or websites that may need attention."
"The Application Guard and ByteGuard are useful features."
"The solution is easy to deploy."
"The solution’s AI is its most valuable feature."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"The most valuable feature of CylancePROTECT is the support."
"The stability is good."
"The dashboard is useful for management, and its cost for the features is hard to beat."
"The product is quite affordable."
"The maintenance is easy."
"The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications."
"The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low."
"The most valuable thing for me is that when I'm using the internet and I reach some site that isn't so secure, or isn't recommended because they don't have a good reputation, ESET will notify me."
"The product does not slow down the machine."
 

Cons

"It should have better support for Windows and Mac."
"It should provide more details about the events that they have detected."
"The high price of the product is an area of concern where improvements are required. The product's price should be more competitive."
"The solution’s user interface could be improved."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"The solution needs better dashboards that are easier to use."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The adware module could be improved."
"I saw a bunch of false positives which need to be fixed."
"When users renew licenses, they should offer a discount."
"The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
"It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade to the premium service, but there are a few restrictions."
"There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now."
"ESET Endpoint Antivirus can improve by having better EDR intelligence and automation. The EDR still needs lots of human interpretation. It can be better if add more intelligence to the EDR part of the endpoint protection."
"The problem was that it didn't support Windows 7."
 

Pricing and Cost Advice

"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"The license price for this solution could be better. It's on the expensive side."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"This cost of the license is approximately $5 USD monthly per user."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"We would just add more if there are new users, but right now you just need one license for per user."
"The price could be a little lower."
"It is not expensive; the pricing model is fine."
"I pay about $100 a year, so it's really cheap. I'm sure that if I need something else beyond more technical support, I'll need to pay more."
"The cost is a very reasonable. When compared with other products, the price is low (though not very low)."
"The pricing can be a bit more flexible."
"As is the general rule with anything, the solution could be cheaper."
"This is not an expensive product."
"The price is okay and I don't have any issues with it."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Government
7%
Financial Services Firm
7%
Computer Software Company
15%
Comms Service Provider
13%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.