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Bitrix24 vs Zoho Projects comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.
Sentiment score
8.1
Zoho Projects improves productivity and project delivery, offering ROI benefits with efficient processes despite limited direct monetary savings.
It has helped me streamline processes by using my SOPs and Zoho for improvement.
Associate Director at Scimax Global LLC
 

Customer Service

Sentiment score
6.6
Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.
Sentiment score
6.5
Zoho Projects' customer service is mixed, excelling in email support but facing issues with phone communication and response times.
They are just a chat away, and there is typically a dedicated person or two handling my account.
Associate Director at Scimax Global LLC
It was really seamless support throughout the process of getting everything set up, which could have certainly been a big failing on their part because it does have very nuanced settings depending on how I would like to configure my project.
Owner & Digital Marketing Manager at MPCosta
The overall rating for the tech support and customer service team is four out of ten.
Functional Consultant at a non-tech company with 51-200 employees
 

Scalability Issues

Sentiment score
6.8
Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.
Sentiment score
7.9
Zoho Projects is adaptable for teams of all sizes but may be complex for small businesses seeking simpler tools.
I can go straight from ideating within a spreadsheet to implementing within the project management much easier in To Do than in Zoho Projects.
Owner & Digital Marketing Manager at MPCosta
 

Stability Issues

Sentiment score
7.7
Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.
Sentiment score
7.9
Zoho Projects is highly stable with minimal issues, improved over years, but desires more AI features for enhanced reliability.
 

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.
Zoho Projects needs enhancements in usability, integration, customization, collaboration, and analytics, while adding customer portals and simplifying functionalities.
Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial.
Associate Director at Scimax Global LLC
You can essentially copy and paste a range of tasks with various details and paste it directly into the platform, which allows it to handle them very quickly and accurately.
Owner & Digital Marketing Manager at MPCosta
More technical features for agile methodology would be valuable.
Functional Consultant at a non-tech company with 51-200 employees
 

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.
Zoho Projects is cost-effective, offering global competitive pricing and multi-application licenses, remaining cheaper than competitors like Salesforce.
Initially, it was an affordable option for early adopters, but the price has risen four to five times.
Associate Director at Scimax Global LLC
Zoho Projects is considered cheap compared to Google and Microsoft services.
Engineer information management services at SCTIMST
 

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.
Zoho Projects integrates with various tools, offering task management, customization, scalability, collaboration, and essential time tracking features.
Its integration with Zoho Docs and features like creating a Wiki and the ability to co-author documents without performance constraints are valuable.
Associate Director at Scimax Global LLC
Task management features have significantly enhanced project efficiencies with quantifiable gains.
Functional Consultant at a non-tech company with 51-200 employees
The most valuable feature of Zoho Projects that I have found is its time tracking.
Owner & Digital Marketing Manager at MPCosta
 

Categories and Ranking

Bitrix24
Ranking in Project Management Software
27th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (34th), Enterprise Social Software (22nd)
Zoho Projects
Ranking in Project Management Software
14th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Project Management Software category, the mindshare of Bitrix24 is 1.0%, down from 2.3% compared to the previous year. The mindshare of Zoho Projects is 1.1%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Zoho Projects1.1%
Bitrix241.0%
Other97.9%
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Matt Costa - PeerSpot reviewer
Owner & Digital Marketing Manager at MPCosta
Accurate time tracking has improved invoicing workflows but task management still needs refinement
I am used to working in To Do, which is a very fast platform. You can essentially copy and paste a range of tasks with various details and paste it directly into the platform, which allows it to handle them very quickly and accurately. Zoho Projects is much more enterprise-focused, so the functionality and flow is a little more restricted than I would enjoy. It has all of the same fields, but those fields are somewhat harder to get information into and out of than many other project management platforms. As for features with Zoho Projects, the time tracking capabilities are very robust, but the method by which I start and stop the timer is not very fluid. As far as features I would like integrated, I am uncertain; rather, I see features that could be improved.
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Top Industries

By visitors reading reviews
Construction Company
17%
Comms Service Provider
13%
Manufacturing Company
9%
Computer Software Company
8%
Construction Company
18%
Financial Services Firm
16%
Manufacturing Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
What needs improvement with Zoho Projects?
I am used to working in To Do, which is a very fast platform. You can essentially copy and paste a range of tasks with various details and paste it directly into the platform, which allows it to ha...
What is your primary use case for Zoho Projects?
I was using Zoho Projects previously, but my company still owns many integrated software solutions. I needed the ability to track time within Zoho Projects that automatically streams into invoicing...
What advice do you have for others considering Zoho Projects?
I would mention to other users who would like to start working with Zoho Projects to utilize the support available as much as possible to make their life easier. That was a big portion of what made...
 

Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Intel, Jaguar, PWC, Yatra, Yale, Timex
Find out what your peers are saying about Bitrix24 vs. Zoho Projects and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.