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Bitdefender GravityZone EDR vs BlackBerry Cylance Cybersecurity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitdefender GravityZone EDR
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
62
Ranking in other categories
Endpoint Detection and Response (EDR) (18th)
BlackBerry Cylance Cybersec...
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
Endpoint Protection Platform (EPP) (31st)
 

Mindshare comparison

Bitdefender GravityZone EDR and BlackBerry Cylance Cybersecurity aren’t in the same category and serve different purposes. Bitdefender GravityZone EDR is designed for Endpoint Detection and Response (EDR) and holds a mindshare of 2.4%, down 2.5% compared to last year.
BlackBerry Cylance Cybersecurity, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 1.2% mindshare, down 1.3% since last year.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
Bitdefender GravityZone EDR2.4%
CrowdStrike Falcon10.0%
Microsoft Defender for Endpoint9.5%
Other78.1%
Endpoint Detection and Response (EDR)
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
BlackBerry Cylance Cybersecurity1.2%
Microsoft Defender for Endpoint9.5%
CrowdStrike Falcon7.8%
Other81.5%
Endpoint Protection Platform (EPP)
 

Featured Reviews

HarshBhardiya - PeerSpot reviewer
Provides detailed event investigation and endpoint control but needs better Mac support and UI improvements
I find the advanced behavioral analytics feature in Bitdefender GravityZone EDR a little gimmicky, as I don't usually find much use for it. The advanced behavioral analytics feature needs to be optimized to be more user-friendly and easier to work with. We don't specifically look for the customizable dashboards within Bitdefender GravityZone EDR; rather, we get the logs on our SIEM solution, QRadar, where we have created the dashboards. We also have Tableau and Power BI, so we don't utilize any dashboards on the EDR front. I would like to optimize the incident response area as well, especially when comparing my experience with CrowdStrike, which is relatively more responsive and easier to navigate when there are multiple hosts involved. Other areas of improvement for Bitdefender GravityZone EDR include its lack of support for Mac devices.
Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Great protection against malware, ransomware, and any other forms of malicious software."
"The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
"One strong point is that it doesn't have many background services running on the Windows system or server operating system. This minimizes impact because it's a lighter version."
"It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial."
"I like GravityZone's short implementation time. It takes only a day, at most."
"I like that you can manage all the time and you can uninstall and install everything via the web console."
"The advanced direct control on offer is excellent."
"If you detect a virus, you can isolate the PC from the network and prevent access to the internet, network and routers. Once fixed, you can give access back to the client. We have not had this functionality using other solutions."
"I like the AI and mathematical components that they use."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"The solution’s AI is its most valuable feature."
"The solution is stable."
"Its setup is simple if you have a Windows device; it is executable."
"Endpoints are protected in real-time without the need of a centralized server."
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
 

Cons

"Technical support could be faster and more responsive."
"The stability must be improved."
"The reporting is much too simple."
"The product can be improved by identifying errors."
"The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender."
"I have not had used the EDR portion of the solution to do any custom scripting to allow further advanced operations on the endpoints. From what I understand from reading the comments on reviews is that it is not particularly flexible in this regard."
"The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing."
"The solution's workflow is very cumbersome and should be improved."
"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The product must make the interface a little more user-friendly."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
 

Pricing and Cost Advice

"The pricing is competitive."
"If you look at the solution's price point, it's actually low market value, especially in comparison to other ones."
"The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for its service, so I would download it on my personal computer and buy it for myself as a customer."
"The solution's price is mid-ranged."
"Price-wise, Bitdefender GravityZone EDR is a bit expensive in the Philippines."
"It has a suitable price for every company and organization."
"Each endpoint device we purchased came with its own license."
"Bitdefender GravityZone Ultra is less expensive than other solutions, such as CrowdStrike. We had a really good deal because it was their year-end and they were trying to do a lot of sales that week. We bought a three-year contract from them and the cost was approximately $17 per endpoint, per year. It is was a very good price. I have spoken to other people who have purchased CrowdStrike at approximately $60 per endpoint, per year. I have no complaints about the price of this solution."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The tool is not that expensive."
"The license price for this solution could be better. It's on the expensive side."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"It is expensive, but not unreasonable."
"I think that the price we are paying is good for what it is."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Computer Software Company
11%
Manufacturing Company
6%
Hospitality Company
6%
Computer Software Company
12%
Manufacturing Company
10%
Government
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise9
Large Enterprise11
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Bitdefender GravityZone Ultra?
The cost is reasonable, with the license costing approximately six to eight dollars per user.
What needs improvement with Bitdefender GravityZone Ultra?
The negative aspect is that when asking for customization, the OEM takes considerable time to implement changes. Many times customization is not possible, and the OEM states that such customization...
What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
 

Also Known As

Bitdefender GravityZone Ultra, Bitdefender GravityZone
Blackberry Protect
 

Overview

 

Sample Customers

Mentor Graphics, Rudersdal Kommune
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Find out what your peers are saying about Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity and other solutions. Updated: March 2020.
873,085 professionals have used our research since 2012.