Bigin by Zoho CRM vs monday.com comparison

Read 238 monday.com reviews

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98% willing to recommend

Bigin by Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

monday.com and Bigin by Zoho CRM compete in workflow management and CRM solutions. Data comparisons reveal that although customers often prefer monday.com for its support and pricing, Bigin by Zoho CRM is seen as a strong option due to its robust features.

Features: monday.com includes customizable workflows, visual project management tools, and a user-friendly interface that supports collaboration. Bigin by Zoho CRM offers sales pipeline management, telephony integration, and solutions tailored for small to medium businesses, which support enhanced customer interaction.

Room for Improvement: While monday.com could improve by refining its mobile app and expanding basic feature sets, Bigin by Zoho CRM could enhance its user interface and strengthen its integration capabilities with other tools to be more competitive against larger CRM options.

Ease of Deployment and Customer Service: monday.com is straightforward to deploy and boasts responsive customer support for seamless integration. Bigin by Zoho CRM offers cloud-based deployment with 24/7 customer assistance, which supports smooth day-to-day operation and quick problem resolution.

Pricing and ROI: monday.com typically has higher setup costs but offers significant scalability, making it suitable for larger teams seeking a return on investment. Bigin by Zoho CRM is budget-friendly and offers ample ROI through sales-enhancing features, ideal for small businesses looking to focus on cost-effective growth.

To learn more, read our detailed Bigin by Zoho CRM vs. monday.com Report (Updated: November 2026).

Bigin by Zoho CRM vs. monday.com

November 2026

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Helped 921,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

25th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

6th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

238

Ranking in other categories

Project Portfolio Management (4th), Project Management Software (2nd), Marketing Management (3rd), Opportunity Management (6th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.6%, down from 0.9% compared to the previous year. The mindshare of monday.com is 1.2%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
Bigin by Zoho CRM	0.6%
Other	98.2%

CRM

Featured Reviews

Vivek_Kumar@

Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner

Has supported lead and deal tracking for small businesses but lacks deeper customization options

The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.

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Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages."

"I rate Bigin by Zoho CRM nine out of ten."

"With Bigin by Zoho CRM, we spent about a week for setup and within 15 days it was operational, requiring less than a month total for implementation."

"Monday is totally worth it in terms of benefits vs price."

"I love being able to set up alerts."

"Who thought you could ever love Mondays so much?"

"It has enabled us to not only keep track of our extensive list of projects - it has allowed us to analyze which types of projects are most worth our time, which clients are likely to place the orders, etc., which has allowed us to become a lot more efficient and develop new business strategies based on the heaps of data we have of past projects."

"We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place."

"Since Monday is so flexible, it allows us to maintain projects in our own way."

"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."

"The team follow-up is really easy to do with just one click."

More monday.com pros

Cons

"Their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner."

"Bigin by Zoho CRM is a very limited application; we cannot customize it as we want."

"Zoho CRM needs to incorporate HRM."

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."

"Subitems could be reworked a little so that they’re more helpful."

"We have always wanted to be able to perform a global search for a phone number."

"Opening up a task and adding content/updates could be a little more organized visually."

"The biggest thing that I have seen is that the automatic animations are sometimes delayed or slower."

"The export options are also not yet flexible and comprehensive enough."

"I would enjoy my own personal board on Monday that only I can see."

"The docs feature seems like it could be a little more user-friendly."

"We'd like to see less downtime. There have been times when I really needed to use Monday and it would be down for half a day and saying there is an error with the system."

More monday.com cons

Pricing and Cost Advice

Information not available

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

"The price is reasonable for the number of users we have."

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

"The pricing of monday.com is worth it."

"The product is not expensive."

"I rate the tool's pricing a six out of ten."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

27%

Comms Service Provider

15%

Outsourcing Company

10%

Retailer

Outsourcing Company

11%

Construction Company

11%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	182
Midsize Enterprise	28
Large Enterprise	32

Questions from the Community

What needs improvement with Bigin by Zoho CRM?

With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales repres...

What is your primary use case for Bigin by Zoho CRM?

In my previous organization, we used Bigin by Zoho CRM for vendor onboarding, payments, and everything. In the present organization, we are only doing the billing. Since we are a very small organiz...

What advice do you have for others considering Bigin by Zoho CRM?

We are currently working on integrating Bigin by Zoho CRM with other applications, particularly an HR HRIS system, though this is planned for 2026 end. Bigin by Zoho CRM saves considerable time com...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...

What is your primary use case for monday.com?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...

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Product Reports

Download Bigin by Zoho CRM product report

CRM

October 2026

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October 2026

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

Monday.com offers intuitive automation, seamless task creation, and easy collaboration to enhance business productivity. It enables users to integrate external apps and customize workflows effectively, saving time and improving team coordination.

Monday.com stands out with features like customizable workflows, color-coded statuses, and Gantt charts for timeline tracking. Its integration capabilities allow streamlined communication and enhanced efficiency. Users appreciate the platform's user-friendly interface and flexibility in customization. Automation and templates help reduce manual tasks significantly, providing real-time updates and notifications, which keep teams organized and informed.

What are the key features of monday.com?

Intuitive Automation: Automates repetitive tasks to improve workflow efficiency.
Seamless Task Creation: Simplifies task management through customizable workflows and statuses.
Collaboration Tools: Enhances team communication via built-in chat and integration with other apps.
Comprehensive Reporting: Provides advanced analytics for tracking and managing projects.
User-Friendly Interface: Offers an accessible design for easy navigation and use.

What benefits should users look for?

Time-Saving Automation: Reduces manual task management, allowing more focus on strategic activities.
Enhanced Productivity: Improves team efficiency with real-time updates and alerts.
Increased Integration: Facilitates app connections for streamlined workflows and communication.
Flexible Customization: Adapts to organizational processes with customizable boards and templates.
Improved Collaboration: Centralizes communication and task management for cohesive project handling.

Monday.com is widely adopted in industries like sales, marketing, HR, and finance to improve workflow management and collaboration. It supports teams in organizing tasks and tracking project progress, offering tools like dashboards and Kanban boards for resource allocation, planning, and reporting. Departments use it for planning, onboarding, and achieving business goals.

Sample Customers

Information Not Available

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber