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BigFix vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
BigFix delivers fast ROI with efficient patch management, improved security, and reduced labor, enhancing efficiency and financial savings.
Sentiment score
4.8
Trend Micro Smart Protection delivers positive ROI, preventing breaches, updating systems, and supporting financial and reputational benefits over time.
 

Customer Service

Sentiment score
6.5
BigFix provides excellent customer support, with minor first-level inconsistencies, improved overall quality, and valuable community resources.
Sentiment score
5.1
Trend Micro Smart Protection's customer service varies; premium is effective, but standard support often faces delays and availability issues.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
The agent is very light, and it doesn't cause any issues on the machine.
Solutions Architect at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
5.7
BigFix excels in scalability, handling deployments from small to large seamlessly, supporting hundreds of thousands of devices efficiently.
Sentiment score
8.0
Trend Micro Smart Protection scales effectively for businesses of all sizes with positive feedback on performance and flexibility.
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
 

Stability Issues

Sentiment score
5.9
BigFix is praised for its stability, requiring minimal intervention and maintaining performance during large-scale deployments and external challenges.
Sentiment score
7.7
Trend Micro Smart Protection is stable, reliable, and well-rated, though improved compatibility with major vendors could enhance user experience.
 

Room For Improvement

BigFix needs updated documentation, UI improvements, enhanced integration, better patch support, and improved automation and scalability.
Trend Micro Smart Protection needs enhancements in management tools, AI, compatibility, support, pricing, integration, and threat detection features.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
We've experienced compatibility issues with Windows endpoint protection.
Security Architect at Kyndryl
 

Setup Cost

BigFix offers flexible, competitive pricing options with various packages and potential discounts, despite additional costs like database licenses.
Trend Micro Smart Protection pricing varies widely, seen as competitive yet sometimes more expensive, with extensive licensing terms.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
However, their pricing is comparable to CrowdStrike.
Security Architect at Kyndryl
 

Valuable Features

BigFix is valued for ease, scalability, flexibility, real-time management, integration, single-console efficiency, and wide system adaptability.
Trend Micro Smart Protection delivers comprehensive security with robust features, low resource usage, scalability, and seamless IT system integration.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
Security Architect at Kyndryl
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
34th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Configuration Management (9th), Patch Management (7th), Unified Endpoint Management (UEM) (9th)
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.1%, up from 1.0% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Trend Micro Smart Protection0.9%
BigFix1.1%
Other98.0%
Endpoint Protection Platform (EPP)
 

Featured Reviews

AM
RPA Developer at Hexaware Technologies Limited
Successfully manage endpoint security and compliance while facing integration challenges
I have not come across any difficulties. I integrated it with ILMT (IBM License Metric Tool). It lets us identify all software being used in my organization with BigFix. It provides input of all types of software being used, including details and information about hardware specifications. I am more involved in software licensing and procurement, so I utilize this tool for procuring more licenses if needed for our company. After integration, we get different dashboards showcasing our IBM infrastructure, highlighting various issues in our environment that we can mitigate. I recommend BigFix to others. I rate BigFix a seven out of ten.
DL
Security Architect at Kyndryl
Antivirus and malware capabilities effectively enhance threat prevention and integration
Our primary use case for Trend Micro Smart Protection is endpoint protection The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.  Additionally, it integrates well with all our tools, including ServiceNow, for fault reporting. This integration…
report
Use our free recommendation engine to learn which Endpoint Protection Platform (EPP) solutions are best for your needs.
881,360 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
Manufacturing Company
12%
Performing Arts
11%
Computer Software Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise66
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise16
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it easier for customers to subscribe and unsubscribe.
What needs improvement with BigFix?
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports. In addition to reporting improvements, there should be a feature for application c...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Technical support needs to be improved. We had a customer move from Trend Micro because they didn't the support. Both response time and ownership are the problems with support. Trend Micro Smart Pr...
 

Also Known As

Tivoli Endpoint Manager
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about BigFix vs. Trend Micro Smart Protection and other solutions. Updated: December 2025.
881,360 professionals have used our research since 2012.