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BigFix vs Chef vs Microsoft Configuration Manager comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Microsoft Intune delivers cost savings and improved efficiency with security, automation, and streamlined management, enhancing control and reducing expenses.
Sentiment score
4.9
BigFix delivers quick ROI with efficient patch management, reducing manual labor and costs while improving compliance and operational efficiency.
Sentiment score
6.7
Chef enhances work efficiency and ROI by streamlining deployment, reducing manual labor, and supporting scalable infrastructure management.
Sentiment score
1.0
Microsoft Configuration Manager is valued for managing devices, offering cost savings and enhanced productivity, despite some Mac support challenges.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
The return has been far more hours saved than spent.
Technical Architecture Support at a tech vendor with 10,001+ employees
We have seen significant improvement in the time and the way we make changes to the infrastructure.
Principal Engineer at Wipro Limited
I have seen a return on investment with Chef because we definitely need fewer employees to manage infrastructure.
Principal DevOps engineer at Autodesk, Inc.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
Senior System Engineer at a tech services company with 10,001+ employees
 

Customer Service

Sentiment score
5.6
Microsoft Intune support has mixed reviews, with issues in response time and consistency, yet praised knowledgeable engineers.
Sentiment score
7.6
BigFix's customer service is praised for expertise and responsiveness, enhanced by community resources and recent support improvements.
Sentiment score
5.8
Chef's customer support varies, with positive presales support, but challenges lead users to community forums and AWS for help.
Sentiment score
5.5
Microsoft Configuration Manager receives mixed reviews for support, praised for resources but criticized for first-level support effectiveness.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
We usually work with the Chef teams and community support, who are always willing to assist.
Software Engineer and Tester at Safaricom
Their response time and first-level support quality need improvement.
Systems Architect at a computer software company with 1,001-5,000 employees
For technical support from Microsoft, I would rate them a nine.
Expert at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune offers scalable, cloud-based management, supporting diverse organization sizes efficiently despite minor macOS compatibility issues.
Sentiment score
4.7
BigFix effectively manages environments of all sizes with high scalability, supporting large deployments without performance issues.
Sentiment score
7.3
Chef is praised for managing numerous nodes efficiently in diverse cloud environments despite some challenges with scaling.
Sentiment score
7.6
Microsoft Configuration Manager scales well for enterprises, though expertise and investments may enhance scalability, especially with cloud integration.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
We leverage both to achieve the best option possible for scaling.
Software Engineer and Tester at Safaricom
Chef's scalability is evident as the public sector organization I work at serves a population of 5 million, and we have had no problems with scaling.
Technical Architecture Support at a tech vendor with 10,001+ employees
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
Senior System Engineer at a tech services company with 10,001+ employees
The product is suitable for our size, handling 800 devices.
IT Infrastructure Coordinator at NSW Government
 

Stability Issues

Sentiment score
6.8
Microsoft Intune is highly stable with minimal issues, offering reliable performance and robust uptime despite occasional minor bugs.
Sentiment score
6.2
BigFix is praised for its stability, efficient large-scale deployments, and autonomous operations with minimal user intervention and near-perfect ratings.
Sentiment score
7.7
Chef offers reliable performance, minimal disruptions, and effective scalability, with high stability ratings and strong community support.
Sentiment score
6.3
Microsoft Configuration Manager is praised for stability, with issues mostly due to external factors and the need for proper setup.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
It is a good tool to work with, offering a strong developer experience and community support.
Software Engineer and Tester at Safaricom
Chef is stable.
Technical Architecture Support at a tech vendor with 10,001+ employees
In my experience, Chef is quite stable most of the time.
Principal Engineer at Wipro Limited
There were misconfigurations by our team rather than issues with the product itself.
IT Infrastructure Coordinator at NSW Government
 

Room For Improvement

Microsoft Intune needs improvements in compatibility, user interface, integration, security, and support to enhance its functionality and user satisfaction.
BigFix users seek pricing adjustments, enhanced interface, improved documentation, better integration, scalability, and cloud and mobile management solutions.
Chef needs improved simplicity, integration, performance, documentation, better error messages, enhanced support, and usability for wider adoption.
Microsoft Configuration Manager needs improved integration, automation, Linux compatibility, and enhanced PowerShell, UI, mobile support, and AI alerts.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
On support, I think there should be more focus on how we can achieve AI automations in answering questions for beginners and addressing deep concerns without general manual management.
Software Engineer and Tester at Safaricom
To improve Chef, making an interface with another language such as Python or Java that is well understood, as capable as Ruby, and even more widely adopted would demystify it a bit.
Technical Architecture Support at a tech vendor with 10,001+ employees
The learning curve is steep due to Chef's Ruby-based DSL and the complex components of cookbooks and recipes, which can be challenging for new users, especially those without programming backgrounds.
Senior Consultant Development at Infogain
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Systems Architect at a computer software company with 1,001-5,000 employees
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Expert at a tech vendor with 10,001+ employees
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
Senior System Engineer at a tech services company with 10,001+ employees
 

Setup Cost

Microsoft Intune offers cost-effective pricing and flexible licensing, ideal for enterprises with Microsoft 365, but may challenge smaller businesses.
BigFix offers flexible pricing with competitive but potentially costly plans, beneficial licensing, and discount options for larger deployments.
Enterprise users find Chef's pricing flexible but complex, appreciating AWS Marketplace integration despite preferring cheaper open-source alternatives.
Microsoft Configuration Manager pricing is high but offers comprehensive features, with value seen mainly for larger infrastructures.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
Licensing looks reasonable compared to the manual work of managing whole data centers with even 10,000 servers.
Software Engineer and Tester at Safaricom
My experience with pricing, setup cost, and licensing is that we sidestepped it by using Cinc because none of the functionality that is exclusive to the paid version was actually in use in the organization.
Technical Architecture Support at a tech vendor with 10,001+ employees
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
Senior System Engineer at a tech services company with 10,001+ employees
The setup cost is considered sufficient.
IT Infrastructure Coordinator at NSW Government
The pricing for Microsoft Configuration Manager is okay for me.
Expert at a tech vendor with 10,001+ employees
 

Valuable Features

Microsoft Intune offers seamless 365 integration, comprehensive device management, global control, and robust security for efficient operations.
BigFix offers scalable and customizable endpoint management with robust patching, software distribution, and security compliance across multiple platforms.
Chef automates configuration management, supporting scalability, ease of use, and efficiency, ideal for large-scale cloud environments with community support.
Microsoft Configuration Manager offers scalable endpoint management, efficient deployment, vulnerability fixes, and integration, crucial for enterprises with remote operations.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
Security is a key aspect that Chef can automate, monitor new features that are available, and even do patches without you getting involved.
Software Engineer and Tester at Safaricom
When you have infrastructure as code and you already have everything apart from the environment-specific config, which you can specify in variables, then it is not only more repeatable and reliable, it is faster.
Technical Architecture Support at a tech vendor with 10,001+ employees
Using Chef for automating infrastructure and applications in my organization has helped us reduce manual tasks by more than forty percent, thereby saving significant revenue for the client.
Principal Engineer at Wipro Limited
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
Expert at a tech vendor with 10,001+ employees
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
Systems Architect at a computer software company with 1,001-5,000 employees
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
Senior System Engineer at a tech services company with 10,001+ employees
 

Mindshare comparison

As of March 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.9%, down from 10.1% compared to the previous year. The mindshare of BigFix is 5.5%, down from 9.1% compared to the previous year. The mindshare of Chef is 3.4%, up from 1.5% compared to the previous year. The mindshare of Microsoft Configuration Manager is 8.8%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune6.9%
Microsoft Configuration Manager8.8%
BigFix5.5%
Chef3.4%
Other75.4%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AM
RPA Developer at Hexaware Technologies Limited
Successfully manage endpoint security and compliance while facing integration challenges
I have not come across any difficulties. I integrated it with ILMT (IBM License Metric Tool). It lets us identify all software being used in my organization with BigFix. It provides input of all types of software being used, including details and information about hardware specifications. I am more involved in software licensing and procurement, so I utilize this tool for procuring more licenses if needed for our company. After integration, we get different dashboards showcasing our IBM infrastructure, highlighting various issues in our environment that we can mitigate. I recommend BigFix to others. I rate BigFix a seven out of ten.
Walter Ochieng Odhiambo - PeerSpot reviewer
Software Engineer and Tester at Safaricom
Automation has transformed daily infrastructure work and now frees teams to focus on new challenges
One thing that Chef needs to improve on is making it available in as many languages as possible. There should be a focus on how to make it understandable, not just to infrastructure people, but also to those working in monitoring. How can we ensure that it is part of their daily input? That is something that still has a small missing link. We are almost there, but it can help us achieve outcomes in the future in terms of objectives, not just workflows and visibility. How can we make real-time interactive dashboards more available? Look at what kind of tools can be integrated with them, not just working with the ones like Chef Kitchen and Habitat, but trying to make it even more flexible than what we have right now. On support, I think there should be more focus on how we can achieve AI automations in answering questions for beginners and addressing deep concerns without general manual management.
NS
Senior System Engineer at a tech services company with 10,001+ employees
Centralized endpoint control has streamlined deployments and improved security compliance
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
Financial Services Firm
14%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
Computer Software Company
11%
Comms Service Provider
11%
Financial Services Firm
10%
Retailer
7%
Financial Services Firm
11%
Government
10%
Computer Software Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business123
Midsize Enterprise48
Large Enterprise160
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise19
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise66
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
What is your experience regarding pricing and costs for Chef?
My experience with pricing, setup cost, and licensing is that we sidestepped it by using Cinc because none of the fun...
What needs improvement with Chef?
I would add that Ruby is a domain-specific language in the Chef dialect, which is a learning curve, but so is Terrafo...
What is your primary use case for Chef?
My main use case for Chef is configuration and deployments. We receive blank servers and use Chef to build predefined...
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
No data available
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Facebook, Standard Bank, GE Capital, Nordstrom, Optum, Barclays, IGN, General Motors, Scholastic, Riot Games, NCR, Gap
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Find out what your peers are saying about Red Hat, Microsoft, HashiCorp and others in Configuration Management. Updated: January 2026.
883,546 professionals have used our research since 2012.