Betty Blocks vs ServiceNow comparison

Betty Blocks and ServiceNow are both solutions in the Rapid Application Development Software category. Betty Blocks is ranked #35, while ServiceNow is ranked #2 with an average rating of 8.6. Betty Blocks holds a 0.4% mindshare in RADS, compared to ServiceNow’s 9.2% mindshare. Additionally, 100% of Betty Blocks users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Betty Blocks

Read 2 Betty Blocks reviews

355 Views
302 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

23,304 Views
6,758 Comparison Views

91% willing to recommend

Betty Blocks

ServiceNow

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Betty Blocks compete in the application development and service management category. Data comparisons suggest that while ServiceNow provides strong support and cost-effectiveness, Betty Blocks leads with its rich features justifying its price.

Features: ServiceNow offers comprehensive IT service management, automation, and integration capabilities, along with advanced analytics and a large library of pre-built solutions. Betty Blocks focuses on no-code development, rapid application deployment, and offers greater customization and agility.

Ease of Deployment and Customer Service: ServiceNow provides a traditional deployment model with extensive documentation and a strong support system, suitable for large enterprises. Betty Blocks emphasizes a flexible, no-code platform with an emphasis on quick deployment and responsive customer support.

Pricing and ROI: ServiceNow involves a higher initial setup cost with broad functionality offering substantial ROI over time. Betty Blocks offers a competitive pricing model with lower upfront costs, focusing on rapid development tools that may lead to faster ROI.

To learn more, read our detailed Betty Blocks vs. ServiceNow Report (Updated: September 2025).

Buyer's Guide

Betty Blocks vs. ServiceNow

September 2025

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Helped 872,869 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Betty Blocks

Ranking in Rapid Application Development Software

35th

Ranking in No-Code Development Platforms

26th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Rapid Application Development Software

2nd

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)

Mindshare comparison

As of November 2025, in the Rapid Application Development Software category, the mindshare of Betty Blocks is 0.4%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 9.2%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow	9.2%
Betty Blocks	0.4%
Other	90.4%

Rapid Application Development Software

Featured Reviews

Hans De Groot

Owner/Operator at Informatieewerkplaats

The solution is stable and has good support, but is expensive

Betty Blocks, when I started with it, was similar to a back-end platform with the ability to have a standardized back-office UI out of the box, which is perfect for a lot of situations. For more customer-facing UIs, we had to create the front end ourselves, building endpoints with HTML and JavaScript. Then Betty Blocks started in 2018 with the page builder. This allowed us to create drag-and-drop interfaces. That was quite cumbersome. Now Betty Blocks is entering a new generation of it - next generation forms - which should be a lot better. The most valuable feature is the back end. The way we can create action flows for things such as sending emails, creating PDF reports, or connecting to web services is very complete. I never experience a lack of functionality in it. The standardized back-office UI is said to be deprecated over time, which is a shame, because it is a real time-saver and is one of their strong points, only if it was kept up-to-date.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

Have reduced L1 dependency and improved incident resolution through AI-powered automation

To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the back end."

"It offers ready-built automation and simpler configuration for workflows."

"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."

"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"I recommend ServiceNow due to its stability and good security."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

"ServiceNow is easy to use."

More ServiceNow pros

Cons

"I would like to see full integration with AI."

"What I find lacking in the software is its ability to query the database."

"In many cases, they make choices where flexibility is a little bit degraded, but if you leave everything open and the flexibility is great then the usability is a little bit less."

"The visuals are the one area where there is opportunity for improvement."

"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

"The product’s standard user experience is not the best."

"The licensing needs to be divided into tiers in order to attract lower-level users."

"ServiceNow doesn't cater to the Middle Eastern market."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."

"There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools."

More ServiceNow cons

Pricing and Cost Advice

"The pricing structure that we have been working with was based on a number of blocks."

"The pricing is quite high, but the pricing is also not very transparent."

"In Tunisia, the companies find the licensing costs to be expensive."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The cost is quite high."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"The licenses are expensive."

"We are happy with the pricing."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	164

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

OutSystems vs Betty Blocks

Compared 100% of the time

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Compared 6% of the time

Pega Platform vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 4% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

October 2025

Download Betty Blocks product report

Buyer's Guide

ServiceNow

October 2025

Download ServiceNow product report

Overview

From mobile apps to (customer) portals to back office management and everything in between. The Betty Blocks platform’s ease of use supports every size or complexity of your app. Go as far as you like, the easiest way possible.

Betty Blocks

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

KPMG, TELE2, Sligro Food Group, Ymere, Flexpoint Group

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Betty Blocks vs. ServiceNow

September 2025

Free Report: Betty Blocks vs. ServiceNow

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