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BambooHR vs Gusto comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BambooHR
Ranking in Benefits Administration
8th
Ranking in Talent Management
15th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
33
Ranking in other categories
Cloud HCM (9th)
Gusto
Ranking in Benefits Administration
9th
Ranking in Talent Management
14th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Benefits Administration category, the mindshare of BambooHR is 2.8%, down from 3.5% compared to the previous year. The mindshare of Gusto is 1.7%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Mindshare Distribution
ProductMindshare (%)
BambooHR2.8%
Gusto1.7%
Other95.5%
Benefits Administration
 

Featured Reviews

Ram-Mohan - PeerSpot reviewer
Senior Software Engineer at Align Technology
Pre-built adapters simplify CI/CD processes but monitoring improvements are needed
If Bamboo can provide a dashboard with tool health, such as whether the master or instance has the required space, it would be beneficial. Sometimes, when I trigger a build, it ends with no space on the agent machine where the agents are installed. If Bamboo can create an internal monitoring mechanism and display the tool's health status on the landing page or homepage, it would help end users and DevOps Engineers like me.
PS
Founder at SelectSoftware Reviews
Provides time-saving solutions for small business payrolls
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The HR metrics that this solution provides has been most useful. We also really like the fact that employees have the ability to be self sufficient and manage their own information."
"Signature templates made it much easier for employees to fill out necessary forms, policies and agreements."
"I would advise others to implement it as it is a very helpful people management tool."
"Customer support has been one of the stand-out aspects of using BambooHR, with answers always within the same day and as helpful and friendly as possible."
"BambooHR has streamlined HR for us; we are an SME and growing rapidly, and BambooHR has helped us keep on top of HR, which is essential."
"The tool's most valuable features are the recruitment module, performance module, and document storage."
"I like the fact that the annual days are calculated automatically and that if annual leave is taken in the future, those days are put on hold. You know at every point how many days of annual leave are you left with and how many are on hold."
"The performance goals and personal features of every employee with the dashboard is most valuable."
"I appreciated the templates that they offered for new hires and onboarding."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
"We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
"Gusto is a really good payroll solution for small businesses."
 

Cons

"The performance could be improved. When you save some documents, it takes longer to store them in BambooHR's systems than it used to. Something needs to be upgraded or fixed in the code. Alow, we provide services to other companies, so Bamboo isn't able to help us in many areas because of the way we work."
"The UI needs improvement because it needs to be more user-friendly."
"We have had scalability issues. It is not ideal for companies operating in multiple regions."
"They are deliberately not the most sophisticated version of anything that they do, but it is like 80/20."
"BambooHR could be improved by managing leave in a way that transfers remaining days at the end of the annual year to the following year."
"The performance appraisal system is too static and limited."
"It is a great price in terms of quality, but once you start adding payroll and benefits, it starts getting pricy."
"There can be stability issues. It is not a good system for more than 100 employees."
"The integration is not so good."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
 

Pricing and Cost Advice

"Price-wise, the solution is in the middle compared to other tools offering similar functionalities."
"I rate the tool's pricing an eight out of ten."
"It was definitely cheaper than some of the larger systems."
"We pay a monthly subscription to use the solution. The subscript model is based on how many employees we have active."
Information not available
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Top Industries

By visitors reading reviews
Comms Service Provider
20%
Construction Company
12%
Manufacturing Company
8%
Outsourcing Company
7%
Comms Service Provider
12%
Construction Company
12%
Outsourcing Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise9
Large Enterprise3
No data available
 

Questions from the Community

What advice do you have for others considering BambooHR?
Organizations of all sizes, especially those that are experiencing rapid growth, want to have a way to effectively manage their HR operations. Our organization feels that BambooHR is an HR manageme...
What needs improvement with BambooHR?
If Bamboo can provide a dashboard with tool health, such as whether the master or instance has the required space, it would be beneficial. Sometimes, when I trigger a build, it ends with no space o...
What is your primary use case for BambooHR?
I am a DevOps Engineer and I mostly deal with the Bamboo CI/CD automation part. I facilitate my team by providing the environment to run their tests. Generally, I create the pipelines that take the...
What needs improvement with Gusto?
I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.
What advice do you have for others considering Gusto?
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution f...
What is your primary use case for Gusto?
Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.
 

Comparisons

 

Also Known As

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ZenPayroll
 

Overview

 

Sample Customers

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Find out what your peers are saying about BambooHR vs. Gusto and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.