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Azure OpenAI vs Hugging Face comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure OpenAI
Ranking in AI Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Hugging Face
Ranking in AI Development Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the AI Development Platforms category, the mindshare of Azure OpenAI is 11.0%, down from 20.2% compared to the previous year. The mindshare of Hugging Face is 12.8%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Development Platforms
 

Featured Reviews

Rafael Keller - PeerSpot reviewer
Creates effective scheduling agents with responsive AI capabilities
I am using it to create agents to schedule appointments for clinics and professionals in general. It serves both small and major companies. The primary use case involves creating agents Its ability to understand and respond well to queries, including language translation for clients, is…
SwaminathanSubramanian - PeerSpot reviewer
Versatility empowers AI concept development despite the multi-GPU challenge
Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently. Organizations are apprehensive about investing in multi-GPU setups. Additionally, data cleanup is a challenge that needs to be resolved, as data must be mature and pristine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Azure's integration with OpenAI's GPT is beneficial as well, especially for text generation tasks."
"It's very powerful. It allows users to query our documents using natural language and receive answers in the same way. This makes our product information much more accessible than traditional keyword-based search."
"Generative AI or GenAI seems to be the best part of the solution."
"The product's initial setup phase was pretty easy."
"Its ability to understand and respond well to queries, including language translation for clients, is beneficial."
"OpenAI's models are more mature than Watson's. They offer a wider range of features and provide richer outputs."
"The most valuable features include analyzing comments and preparing requests for customers, making emails easier and faster."
"The most crucial aspect is the conversational capability, where you can simply ask questions, and it provides answers based on your content and documents, particularly tailored to your specific environment."
"The tool's most valuable feature is that it's open-source and has hundreds of packages already available. This makes it quite helpful for creating our LLMs."
"I appreciate the versatility and the fact that it has generalized many models."
"I would rate this product nine out of ten."
"I like that Hugging Face is versatile in the way it has been developed."
"The most valuable features are the inference APIs as it takes me a long time to run inferences on my local machine."
"Hugging Face provides open-source models, making it the best open-source and reliable solution."
"My preferred aspects are natural language processing and question-answering."
"The tool's most valuable feature is that it shows trending models. All the new models, even Google's demo models, appear at the top. You can find all the open-source models in one place. You can use them directly and easily find their documentation. It's very simple to find documentation and write code. If you want to work with AI and machine learning, Hugging Face is a perfect place to start."
 

Cons

"I faced one issue with Azure OpenAI: My customer wanted more clarity on the pricing. They were not able to get proper answers from the documentation or the pricing calculator. I suggest that Microsoft maintain standardization in the pricing details published in the documentation and the pricing calculator."
"Azure OpenAI should use more specific sources like academic articles because sometimes the source can't be found."
"The dialogue manager needs to be improved."
"One major drawback of Azure OpenAI is its availability, as it's not consistently accessible for effective use."
"The fine-tuning of models with the use of Azure OpenAI is an area with certain shortcomings currently, and it can be considered for improvement in the future."
"There are certain shortcomings with the product's scalability and support team where improvements are required."
"Our customers are worried about data management, ethical, and security issues."
"Azure could significantly benefit from including more LLM models apart from OpenAI, as I often need to switch clouds when a model doesn't meet my requirements."
"The solution must provide an efficient LLM."
"Access to the models and datasets could be improved. Many interesting ones are restricted."
"Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently."
"I've worked on three projects using Hugging Face, and only once did we encounter a problem with the code. We had to use another open-source embedding from OpenAI to resolve it. Our team has three members: me, my colleague, and a team leader. We looked at the problem and resolved it."
"Initially, I faced issues with the solution's configuration."
"Hugging Face could improve by implementing a search engine or chat bot feature similar to ChatGPT."
"It can incorporate AI into its services."
"Implementing a cloud system to showcase historical data would be beneficial."
 

Pricing and Cost Advice

"The solution's pricing is normal worldwide but expensive in Turkey because Turkey's currency is different."
"While the product meets our business requirements well, I consider it relatively expensive, especially for individual users like myself."
"The cost is pretty high. Even by US standards, you would find it high."
"Azure OpenAI is a bit more expensive than other services."
"The solution's pricing depends on the services you will deploy."
"I'm uncertain about the licensing, specifically the pricing. This falls under the purview of other teams, particularly the sales teams. I am not informed about the pricing details."
"It's a token-based system, so you pay per token used by the model."
"The cost is quite high and fixed."
"So, it's requires expensive machines to open services or open LLM models."
"We do not have to pay for the product."
"Hugging Face is an open-source solution."
"The tool is open-source. The cost depends on what task you're doing. If you're using a large language model with around 12 million parameters, it will cost more. On average, Hugging Face is open source so you can download models to your local machine for free. For deployment, you can use any cloud service."
"I recall seeing a fee of nine dollars, and there's also an enterprise option priced at twenty dollars per month."
"The solution is open source."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Computer Software Company
10%
University
10%
Financial Services Firm
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure OpenAI?
The product is easy to integrate with our IT workflow.
What is your experience regarding pricing and costs for Azure OpenAI?
In terms of pricing for Azure OpenAI, I would rate it as average compared to Gemini. Currently, Gemini is becoming increasingly popular, which prompts leadership to consider a switch primarily due ...
What needs improvement with Azure OpenAI?
While it is good, we sometimes encounter hallucination issues, which is a significant concern. We are changing the prompt and fine-tuning it, but we still face some inconsistent behavior. We have s...
What do you like most about Hugging Face?
My preferred aspects are natural language processing and question-answering.
What needs improvement with Hugging Face?
It is challenging to suggest specific improvements for Hugging Face, as their platform is already very well-organized and efficient. However, they could focus on cleaning up outdated models if they...
What is your primary use case for Hugging Face?
I am working on AI with various large language models for different purposes such as medicine and law, where they are fine-tuned with specific requirements. I download LLMs from Hugging Face for th...
 

Overview

Find out what your peers are saying about Azure OpenAI vs. Hugging Face and other solutions. Updated: July 2025.
863,901 professionals have used our research since 2012.