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Azure Monitor vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (5th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
38th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 2.6%, down from 7.5% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.6%
OpenText Real User Monitoring0.8%
Other96.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tools for logs and metrics are pretty good and easy to use."
"It is a move-in powerful feature compared to other market-leading tools."
"Azure Monitor is really just a source for Dynatrace. It's just collecting data and monitoring the environment and the infrastructure. It is fairly good at that."
"It's a Microsoft native tool, so it works well with other Microsoft technologies, which is predominantly what our customer end-user base is."
"I find the query language in this tool very beneficial, as it allows me to customize some dashboards and create alerts according to my thresholds and metrics."
"Azure Monitor's best features are its graphs and charts, the different visibility options, and reporting."
"In any case, I would definitely recommend the product for Azure users because it is seamlessly integrated into the platform."
"The solution's most valuable features are its ability to focus on delivery and maximizing the performance of applications and services."
"With the solution, you can easily access any issues in your infrastructure."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"Very easy to implement."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"It offers near-real-time analytics, which is helpful."
"We found this to be a stable product."
 

Cons

"If it is configured incorrectly, you can end up with a huge bill."
"It might not have all of the capabilities we will need."
"The biggest one is probably just the user interface. There could be more advanced logging at the database level. They can also improve their query builder to allow you to search for things better, but I last used it about a year ago. They might have already changed a ton of things in the newer versions."
"The scalability could be improved as there are some limitations."
"No improvements are needed from my perspective."
"This solution has fewer features than some of its competitors, so adding more features to it would make it better."
"Azure Monitor's integration with applications could be improved."
"Currently, it seems it's complicated to get the correct information in terms of what to do and how things work."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"We would like to see support for non-Windows environments."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
 

Pricing and Cost Advice

"The tool's pricing is very good. I could say that Microsoft offers different cost models, which are listed on the product's website."
"The solution is expensive, but it is worth the price."
"Azure Monitor's price is minimal to the point of being almost negligible."
"The solution is a pay-as-you-go consumption service and is the least expensive in the market."
"Besides standard licensing fees the customer needs to additionally pay based on the ingested data size"
"The price of the solution is reasonable."
"The Azure Insight is a little bit expensive."
"The product offers a pay-as-you-go model to users. The charges are to be paid according to the usage of the product."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
6%
Construction Company
18%
Government
8%
Financial Services Firm
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Azure Monitor vs. OpenText Real User Monitoring and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.