Try our new research platform with insights from 80,000+ expert users

Azure Monitor vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Cloud Monitoring Software (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 6.7%, down from 8.8% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Muhammad Usman Khawar - PeerSpot reviewer
Native integration simplifies monitoring but documentation and cost improvements are needed
The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it ensures our servers are up."
"It is a robust, stable product."
"The solution is quite stable."
"What I like about Azure Monitor is that it performs well."
"Azure Monitor's best features are its graphs and charts, the different visibility options, and reporting."
"Recently, they have improved their integration with other resources, so we get even more robust data."
"The solution's most valuable features are its ability to focus on delivery and maximizing the performance of applications and services."
"The ease of access in Azure is significant since it's native to the platform and easy to integrate."
"Real User Monitor has improved our productivity."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"With the solution, you can easily access any issues in your infrastructure."
"The most valuable feature is application performance monitoring."
"The reporting feature is good for us."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"It is a good product."
"It offers near-real-time analytics, which is helpful."
 

Cons

"Azure Monitor could improve the visualization aspect and integrate better with other third-party services."
"Lacks information including details related to where problems lie."
"It might not have all of the capabilities we will need."
"If I contact the First Line Support, they seem disconnected and lack technical information."
"Currently, it seems it's complicated to get the correct information in terms of what to do and how things work."
"We encounter some difficulties in monitoring the operating system on its own."
"Using Azure Monitor and Azure Arc separately to monitor different environments can be complicated."
"The monitoring of Kubernetes clusters needs improvement to be on par with competitors."
"The product needs more R&D to make it easier and more compatible with other software."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The solution's technical support presents a lot of issues with too many delays."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"We would like to see support for non-Windows environments."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
 

Pricing and Cost Advice

"Azure Monitor is one of the more cost effective solutions on the market."
"The product offers a pay-as-you-go model to users. The charges are to be paid according to the usage of the product."
"Azure Monitor is cheaper compared to other third-party monitoring tools."
"Besides standard licensing fees the customer needs to additionally pay based on the ingested data size"
"Azure Monitor is a competitively priced solution."
"The cost of Azure Monitor application performance should be less expensive."
"The licensing is a monthly fee."
"The solution is expensive, but it is worth the price."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
859,579 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
6%
Financial Services Firm
26%
Manufacturing Company
10%
Government
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
The primary challenge is the documentation. The major challenge that remains is the costing factor for the logs ingestion. The cost skyrockets once you start using it, and there are complaints that...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Azure Monitor vs. OpenText Real User Monitoring and other solutions. Updated: June 2025.
859,579 professionals have used our research since 2012.