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Automox vs ConnectWise RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Automox delivers significant ROI by streamlining operations, reducing costs, improving compliance, and enhancing efficiency through automated patch management.
Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
 

Customer Service

Sentiment score
1.0
Automox's technical support is praised for quick, expert issue resolution and superior, attentive service compared to larger companies.
Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
Network & Security Administrator at a legal firm with 51-200 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
 

Scalability Issues

Sentiment score
1.0
Automox offers effective scalability for managing thousands of devices, though some experience console load time issues.
Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
 

Stability Issues

Sentiment score
1.0
Automox is stable and reliable, with improved uptime and proactive incident response, ensuring minimal downtime and consistent system health.
Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
 

Room For Improvement

Automox users desire improved multi-organization management with profile sync, detailed reporting, enhanced automation, and reduced bandwidth for updates.
ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
 

Setup Cost

Automox offers competitive, cost-effective pricing with a $2 per-endpoint fee and a free trial for evaluation.
ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
 

Valuable Features

Automox is a cloud-based platform offering cross-platform patching, task automation, intuitive interface, and scalable remote management.
ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
 

Categories and Ranking

Automox
Ranking in Patch Management
13th
Average Rating
9.0
Reviews Sentiment
2.4
Number of Reviews
11
Ranking in other categories
Vulnerability Management (34th), Endpoint Protection Platform (EPP) (39th), Enterprise Mobility Management (EMM) (12th)
ConnectWise RMM
Ranking in Patch Management
23rd
Average Rating
8.2
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (67th), Server Monitoring (22nd), IT Infrastructure Monitoring (48th), Cloud Monitoring Software (38th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (6th), Unified Endpoint Management (UEM) (19th)
 

Mindshare comparison

As of January 2026, in the Patch Management category, the mindshare of Automox is 2.3%, down from 4.0% compared to the previous year. The mindshare of ConnectWise RMM is 2.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Automox2.3%
ConnectWise RMM2.3%
Other95.4%
Patch Management
 

Featured Reviews

RA
Network & Security Administrator at a legal firm with 51-200 employees
Provides real-time application updates with exceptional support
Some of the better features with Automox include its nice GUI, which looks intuitive, and it doesn't have a huge learning curve. Automox's real-time visibility and control through its intuitive dashboard is important for our response to emerging threats because it tells us which applications need to be updated on a real-time basis.
DH
Manager, Technical Team at Expert It Solutions Alberta
Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable
The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
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879,711 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
9%
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
7%
Performing Arts
14%
Comms Service Provider
10%
Computer Software Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise1
No data available
 

Questions from the Community

What needs improvement with Automox?
I wouldn't be able to tell you how Automox can be improved; it seems to work very nicely already.
What is your primary use case for Automox?
We use Automox to maintain the software on all our computers. We were using Qualys before and we're still using it, but we found Qualys to be a little bit lacking since it wasn't really eliminating...
What advice do you have for others considering Automox?
Since switching over from Qualys, we have seen no positive impacts for our organization other than being able to update the applications on an endpoint. We haven't used Automox's reporting capabili...
What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
 

Also Known As

No data available
Continuum Command, Continuum RMM
 

Overview

 

Sample Customers

Information Not Available
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Find out what your peers are saying about Automox vs. ConnectWise RMM and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.