We performed a comparison between New Relic and Alluvio Aternity based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Ease of Deployment: New Relic's setup is easy to follow, but may be time-consuming if there are many devices. Alluvio Aternity, on the other hand, is more user-friendly and requires minimal configuration. Aternity's deployment process is relatively quick with the help of one engineer, and maintenance is practically non-existent.
Features: New Relic has a focus on in-depth application information, scalability, and traceability, with synthetic alerts and transparent pricing. Alluvio Aternity, on the other hand, specializes in providing data on machine health and performance, with unique features like DXI for customization and UXI score for measuring user experience.
Pricing: New Relic's cost is a worry for some users due to monthly or yearly licenses and extra charges for added features or data ingestion. Alluvio Aternity's pricing is a mixed bag, with some finding it worthwhile while others believe it to be pricier than other options. However, Aternity's analytics may have a positive effect on IT budgets and increase efficiency.
Service and Support: Despite positive feedback on documentation, New Relic's team has delays when resolving issues. On the other hand, Alluvio Aternity is praised for its highly competent and responsive support, with a dedicated technical team that successfully resolves issues. Assistance is available both locally and overseas.
ROI: New Relic has demonstrated varying levels of success in generating ROI for its users. On the other hand, Alluvio Aternity's ROI is challenging to quantify as it is focused on the expense side of the business.
Comparison Results: New Relic is the preferred solution in this comparison. New Relic offers more versatile features, accurate alert mechanisms, and in-depth application information. Alluvio Aternity provides valuable data on machine health and performance, but lacks detailed performance counters and database monitoring capabilities.
"The detailed level of information you are able to get on the complete environment all of the way down to a specific machine."
"While it also provides desktop metrics, the main thing we use it for is monitoring our applications."
"The most valuable feature for us is trend analysis, particularly with device-help type of events and computer help events, such as blue screens, application errors, and application crashes."
"The item we use the most and what upper management wants is the SLA reports. It's a good summary of how the applications are performing over time from month to month."
"There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools."
"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"The application response time. That's what our business has been having a problem with."
"The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine."
"The most valuable features are the dashboards and tracing."
"The most valuable features of New Relic are the reports and ease of use."
"The initial setup is straightforward. It is easy to track and easy to follow."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"It has a simple initial setup."
"It has helped us maintain a much higher uptime than we had previously."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The simplicity of the dashboard is very good."
"The dashboards and navigatability of the platform could use improvement. It often takes five or six clicks to drill down to exactly what you want to see."
"The licensing model doesn't suit the market we are in and has room for improvement."
"I would like to get more granular detail. In regards to defining the applications and activities upfront, that can be challenging. Simplifying that would be a big win. One of the things that I know they are already working on is a verbose mode."
"Reports were a lot easier in the older versions"
"To monitor these transactions, you need to look at it, analyze it and capture it. It requires a little bit of work, but in an environment like ours, you need it to be easier."
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well."
"Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution."
"I can see the location and computer model and I can see a bunch of different attributes. But one thing I can't see is the Internet Explorer version."
"The scalability can be improved."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The customization of the start and end time is kind of cool."
"The solution is quite expensive."
"The solution only supports the cloud platform and not on-premises."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The deployment process could be improved."
Alluvio Aternity is ranked 19th in Application Performance Monitoring (APM) and Observability with 37 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Alluvio Aternity is rated 8.4, while New Relic is rated 8.6. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Alluvio Aternity is most compared with Dynatrace, Nexthink, SysTrack, AppDynamics and ControlUp, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Alluvio Aternity vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.
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