IT Central Station is now PeerSpot: Here's why

Aspect Workforce Optimization vs Genesys PureConnect comparison

Cancel
You must select at least 2 products to compare!
Ranking
Views
458
Comparisons
413
Reviews
0
Average Words per Review
0
Rating
N/A
Views
753
Comparisons
618
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Aspect Cloud, Aspect
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Aspect Workforce Optimization
Learn more about Genesys PureConnect
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Comms Service Provider21%
Computer Software Company16%
Insurance Company11%
Retailer10%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider23%
Financial Services Firm17%
Insurance Company7%
Company Size
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise71%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise26%
Large Enterprise56%

Aspect Workforce Optimization is ranked 7th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Verint Workforce Engagement Cloud, Genesys Cloud and Calabrio WFM, whereas Genesys PureConnect is most compared with Genesys Cloud, NICE CXone, 3CX Live Chat and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.