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AnsweriQ vs IT Care Center comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AnsweriQ
Ranking in Help Desk Software
54th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
IT Care Center
Ranking in Help Desk Software
42nd
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
IT Service Management (ITSM) (45th)
 

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of AnsweriQ is 0.1%, down from 0.1% compared to the previous year. The mindshare of IT Care Center is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

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reviewer1566192 - PeerSpot reviewer
Saves time by resolving incidents and requests using self-service automation
* Using 70% of the tool from the perspective of service delivery and incident requests. * Using analytics. That gives us a very good picture of the report: the time, delay, and SLA. * Using the asset management tool inside the system. * Managing the OCR change requests all in this one tool. The solution gives internal users answers and solutions for their daily work around the IT workspace, even if it is their computer, laptops, screens, systems, etc. We have found this tool very easy to use and intuitive for us. It is very easy for me, and I am not a programmer or someone who can write code, but it is very easy for me to make most of the changes that I need in the system without approaching the vendor. The flexibility and customization are very good. It is very easy to change. A lot of the changes that we want to do, we can do ourselves. IT Care Center enables us to configure simple forms and flows. It makes our daily customer-facing work very efficient and easy. For example, if we want to add some new flows or change something, we have the ability to do it by ourselves in our own time and manner. This makes it very efficient.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
No data available
 

Also Known As

No data available
IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
 

Overview

 

Sample Customers

Freshly, SeatGeek, Avalara, Expedia
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2025.
859,687 professionals have used our research since 2012.