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AnsweriQ vs IT Care Center comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between AnsweriQ and IT Care Center based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AnsweriQ vs. IT Care Center report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
  • "With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
  • "Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
  • "The licensing model is very flexible."
  • "Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
  • "This product is very cheap when compared to other platforms."
  • More IT Care Center Pricing and Cost Advice →

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    635,162 professionals have used our research since 2012.
    Questions from the Community
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    Top Answer:We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the status of every employee. We also get notifications… more »
    Top Answer:IT Care Center's price was in the middle, where Freshservice was the lowest and SysAid was the highest. The solution's price is fair. Regarding the value that we are getting from the system, it is a… more »
    Top Answer:IT Care Center must improve the UI because it looks old-fashioned all the time. They must improve the design and maybe provide more admin training. They should have full integration with SSO services… more »
    Ranking
    56th
    out of 58 in Help Desk Software
    Views
    16
    Comparisons
    8
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    8th
    out of 58 in Help Desk Software
    Views
    489
    Comparisons
    123
    Reviews
    7
    Average Words per Review
    1,263
    Rating
    8.6
    Comparisons
    Also Known As
    IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
    Learn More
    Overview

    Deflect customer queries with self-service AI.
    67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

    IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

    The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

    Offer
    Learn more about AnsweriQ
    Get a Personalized Demo with an Expert

    Get a tour of the product and how to leverage it

    Sample Customers
    Freshly, SeatGeek, Avalara, Expedia
    Information Not Available
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Comms Service Provider43%
    Computer Software Company25%
    Healthcare Company5%
    Transportation Company5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business14%
    Midsize Enterprise57%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise11%
    Large Enterprise65%
    Buyer's Guide
    Help Desk Software
    September 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    AnsweriQ is ranked 56th in Help Desk Software while IT Care Center is ranked 8th in Help Desk Software with 7 reviews. AnsweriQ is rated 0.0, while IT Care Center is rated 8.6. On the other hand, the top reviewer of IT Care Center writes "Reduced the time it takes for consolidating and classifying reports, tracking problems, tickets, and issues". AnsweriQ is most compared with , whereas IT Care Center is most compared with ServiceNow and SCSM.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.