We compared Amazon Polly and Microsoft Azure Speech Service based on our user's reviews in several parameters.
Amazon Polly is praised for its natural-sounding voices, flexible parameters, and excellent customer service, while Microsoft Azure Speech Service is known for accurate speech recognition, high-quality text-to-speech, and seamless integration with other Azure services. Amazon Polly users appreciate the pay-as-you-go pricing model, while Azure Speech Service users value the reasonable pricing and flexibility. Users have suggested improvements for both services, such as enhancing pronunciation accuracy and better support for non-English languages for Amazon Polly, and improving accuracy and comprehension of complex phrases for Microsoft Azure Speech Service. Despite these suggestions for enhancements, both services have provided positive returns on investment for users, with Amazon Polly enhancing text-to-speech capabilities and increasing efficiency, and Microsoft Azure Speech Service improving productivity and customer experience.
Features: Amazon Polly is applauded for its natural-sounding voices, pronunciation accuracy, flexible parameter adjustment, and easy integration. In contrast, Microsoft Azure Speech Service excels in accurate speech recognition, high-quality text-to-speech conversion, seamless integration with Azure services, and impressive natural and human-like output.
Pricing and ROI: The setup cost for Amazon Polly and Microsoft Azure Speech Service is described as straightforward and hassle-free. Users find Amazon Polly's pricing to be reasonable and appreciate the flexible pay-as-you-go model. Meanwhile, users also consider Microsoft Azure Speech Service's pricing to be competitive and find the licensing to be flexible., Users have reported that both Amazon Polly and Microsoft Azure Speech Service have had a positive impact on returns on investment. However, Amazon Polly is praised for its cost-effective solution with high-quality voice output. On the other hand, Microsoft Azure Speech Service is commended for its seamless integration, accurate transcription, and effective voice recognition.
Room for Improvement: Amazon Polly could enhance its pronunciation accuracy and address audio distortion issues, while also improving the setup process and expanding the variety of voices and languages available. On the other hand, Microsoft Azure Speech Service users suggest enhancing accuracy and comprehension of complex phrases, better support for non-English languages, and adding real-time analysis functionality. They also mention the need for an improved pricing model for more flexibility.
Deployment and customer support: User reviews comparing the duration required to establish a new tech solution with Amazon Polly and Microsoft Azure Speech Service showed that while some users spent a week on both deployment and setup with Amazon Polly, others mentioned several months for deployment and a week for setup with Microsoft Azure Speech Service., Customers have expressed overall satisfaction with the customer service and support from both Amazon Polly and Microsoft Azure Speech Service. Representatives from both platforms are highly responsive, knowledgeable, and provide prompt and effective assistance.
The summary above is based on 1 interviews we conducted recently with Amazon Polly and Microsoft Azure Speech Service users. To access the review's full transcripts, download our report.
"Amazon Polly is useful because it's helpful to hear the words on top of it when I can't take in information in a general way. Sometimes, it's very taxing if I'm trying to read cases. They have the neural voices, and they're so realistic. You don't even know that a person is not reading to you, making things much better. I know that they do have the ability to provide you with your own lexicon that's personal to you. I like that you can adjust the pitch and the speed of the voice because some people talk way too fast. Or if you're reading, I read slowly, so that's always helpful. One of the functions that I find helpful is that when reading material on the web, it's like it has its own browser. You go to the URL, and you don't have to read the whole thing, and you can stick the cursor on the place where you want it to start. Then if you want it to skip over something, you put it somewhere else, and that's ideal for reading case law because you skip around a lot. You don't really read it from start to finish. It helps if someone's going to read all those citations because they definitely want to be able to skip that."
"Useful text-to-speech and speech-to-text features."
"The price could be better. I wish it weren't so expensive to do because it's really cool. I would love to see them have lexicon packages of them like, this is for lawyers, this is for accountants, and it's going to have a lot of things in it. I also think they could do a better job at showing use cases other than telemarketing or contact center stuff like bots that are very commercial. I know that's where the money is, but it's such a huge hole that's missing for people with disabilities that are even worse than mine. Some people cannot see or hear at all, but they're not just cognitively impaired."
"Lacks a voice recording option."
Earn 20 points
Amazon Polly is ranked 2nd in Text-To-Speech Services while Microsoft Azure Speech Service is ranked 3rd in Text-To-Speech Services with 1 review. Amazon Polly is rated 7.0, while Microsoft Azure Speech Service is rated 8.0. The top reviewer of Amazon Polly writes "A text to spoken audio solution with a realistic neural voice feature, but the price could be better". On the other hand, the top reviewer of Microsoft Azure Speech Service writes "Very useful and helpful text-to-speech and speech-to-text features". Amazon Polly is most compared with Google Cloud Text-to-Speech and IBM Watson Text To Speech, whereas Microsoft Azure Speech Service is most compared with Google Cloud Speech-to-Text, Amazon Transcribe, Google Cloud Text-to-Speech and IBM Watson Speech To Text.
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