We performed a comparison between Amazon CloudWatch and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Setting up this product was easy. I found data analytics as its most valuable feature."
"It's a very simple logging system."
"The most valuable feature of Amazon CloudWatch is reliability."
"The monitoring feature is valuable."
"It is a robust analytical tool and it goes beyond mere functionality and extends into the realm of providing comprehensive insights."
"The most valuable feature of Amazon CloudWatch is its ease of use and logs. You do not have to go to each separate system to see the logs, such as Syslog and they are located in one dashboard GUI."
"Monitoring time and ensuring ease in it is the most valuable feature."
"The most valuable features of Amazon CloudWatch are metrics, dashboards, alarms, logs, events, logs insight, and application insights."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"They have baseline level alerting."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The simplicity of the dashboard is very good."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The stability of New Relic APM is very good."
"There's a learning curve with Amazon CloudWatch since we have to learn to write the queries to extract the keys and logs."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"There is room for improvement in terms of stability."
"The configuration capabilities could be better."
"I think something that can be improved are the alerts and alerting mechanism based on no rejects. We want to have it more flexible and that is one of the key things that is required."
"We'd like the interface to be as easy as Datadog."
"The solution's pricing is a bit higher."
"The monitoring part and GUI are areas in Amazon CloudWatch that have shortcomings currently and can be considered for improvements in the future."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"There were some settings we had issues with."
"It would help customers if there were an on-premises version available."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while New Relic is ranked 3rd in Cloud Monitoring Software with 151 reviews. Amazon CloudWatch is rated 8.0, while New Relic is rated 8.6. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Amazon CloudWatch vs. New Relic report.
See our list of best Cloud Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
