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Amazon AWS vs SAP Commerce Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Amazon AWS offers cost-effective, scalable, and secure solutions with immediate returns, making it highly competitive among cloud providers.
Sentiment score
5.8
SAP Commerce Cloud drives substantial income and growth, with proven stability and performance, as shown by Amway's revenue increase.
A specific outcome metric from using SAP Commerce Cloud for Amway would be approximately a 20% revenue growth after the launch of SAP Commerce Cloud.
Head Of Business Analysis at EffectiveSoft
 

Customer Service

Sentiment score
6.7
AWS technical support is generally responsive and helpful, though response times could improve, especially for smaller clients.
Sentiment score
6.3
SAP Commerce Cloud receives positive feedback for responsive support, though some users note occasional delays and geographic challenges.
Reaching out to them and talking is different from receiving a complete solution to your problem.
Principal Consultant at a tech vendor with 10,001+ employees
We have a direct line to Amazon AWS, with premium support and AWS members located within the company.
Senior Machine Learning Engineer at sportsbet
My impressions of Amazon AWS technical support are that they are quite knowledgeable and professional.
Senior QA Automation Engineer at HireRight
SAP support has responded rapidly, particularly in SAP cloud deployments.
Head Of Business Analysis at EffectiveSoft
 

Scalability Issues

Sentiment score
7.8
Amazon AWS offers scalability and reliability with features like auto-scaling, elastic storage, and seamless expansion for enterprise needs.
Sentiment score
7.0
SAP Commerce Cloud excels in scalability and adaptability, seamlessly handling complex installations with AWS, despite occasional peak event challenges.
The scalability of Amazon AWS is excellent.
Principal Consultant at a tech vendor with 10,001+ employees
Amazon AWS provides strong scalability features, but the scaling process could be made more straightforward.
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
When setting up resources, the maximum limit can go high or low, at which time instances are increased, which helps maintain latency standards.
Architect at ebzss
One of the most complex and heavily loaded installations I encountered was at Primark, capable of handling approximately 1 million users per day.
Head Of Business Analysis at EffectiveSoft
 

Stability Issues

Sentiment score
8.1
Amazon AWS is renowned for its reliability and uptime, with minor glitches rarely affecting its status as a top cloud provider.
Sentiment score
8.4
SAP Commerce Cloud is robust and reliable, especially on AWS, with strong support, though B2B stability rates lower.
If I am spinning up any managed service from the console, sometimes it fails to start up, and there will be no information about why it failed.
Senior Machine Learning Engineer at sportsbet
SAP Commerce Cloud is stable, especially if implemented properly, achieving remarkable stability levels, such as five nines, or 99.99999%.
Head Of Business Analysis at EffectiveSoft
 

Room For Improvement

AWS faces challenges with networking, pricing, support, and integration, needing improvements in cost management, usability, and documentation.
SAP Commerce Cloud struggles with outdated tech, complexity, cost, and integration issues, causing user dissatisfaction and deployment delays.
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
When using scripts for APIs to fetch data, they don't match the data exactly with the request.
Principal Consultant at a tech vendor with 10,001+ employees
If I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources.
Senior Machine Learning Engineer at sportsbet
SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years.
Head Of Business Analysis at EffectiveSoft
 

Setup Cost

AWS provides scalable flexibility with complex pricing, offering discounts for long-term commitments despite occasional concerns over hidden charges.
SAP Commerce Cloud is costly but offers ROI, best for large enterprises, with alternatives like Shopify considered.
After three to four years, if you are not managing it correctly, you will be paying more than an on-premise solution, which applies to all cloud providers, so you must regularly maintain and manage for efficiency.
Principal Consultant at a tech vendor with 10,001+ employees
Currently, Amazon AWS is known to be on the higher price range because popular and in-demand services often come at a premium.
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris.
Head Of Business Analysis at EffectiveSoft
 

Valuable Features

Amazon AWS offers scalable, flexible services with global availability and advanced features, ensuring efficient cost management and adaptability.
SAP Commerce Cloud offers seamless integration, multi-channel support, rapid deployment, and strong security for customizable B2B and B2C projects.
Amazon AWS provides IAM features for user access management as well as KMS through key management service with private and public key encryption methodology.
Architect at ebzss
The most important feature that I rely on most is S3. It serves as a centralized and highly scalable storage solution for datasets.
Data Analyst at a tech vendor with 10,001+ employees
Amazon AWS offers flexibility and scalability.
Cloud Technical Program Manager at a tech vendor with 1,001-5,000 employees
Most of the features are genuinely helpful for building a new commerce solution, including promotions out of the box, strong product information management, high load capability, and deep customizations.
Head Of Business Analysis at EffectiveSoft
 

Categories and Ranking

Amazon AWS
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
260
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (2nd), PaaS Clouds (2nd)
SAP Commerce Cloud
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
20
Ranking in other categories
eCommerce Platforms (4th)
 

Mindshare comparison

Amazon AWS and SAP Commerce Cloud aren’t in the same category and serve different purposes. Amazon AWS is designed for Infrastructure as a Service Clouds (IaaS) and holds a mindshare of 13.3%, down 16.0% compared to last year.
SAP Commerce Cloud, on the other hand, focuses on eCommerce Platforms, holds 4.5% mindshare, down 11.1% since last year.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Amazon AWS13.3%
Microsoft Azure8.4%
Akamai Connected Cloud (Linode)6.4%
Other71.9%
Infrastructure as a Service Clouds (IaaS)
eCommerce Platforms Mindshare Distribution
ProductMindshare (%)
SAP Commerce Cloud4.5%
Adobe Commerce6.0%
Shopify4.5%
Other85.0%
eCommerce Platforms
 

Featured Reviews

Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Managed cloud services have helped accelerate experiments with flexible configuration options
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources. Sometimes, I have to go hunting for what resources Amazon AWS might have provisioned and how it is costing behind the scenes. It can be complex depending on your level of expertise. It is not as easy to get started, especially when it comes to secure practices. Amazon AWS is more hands-on than other platforms.
Anton Karzhavin - PeerSpot reviewer
Head Of Business Analysis at EffectiveSoft
Platform has supported global rollouts and has delivered faster, more reliable commerce journeys
In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.
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911,952 professionals have used our research since 2012.
 

Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
9%
Outsourcing Company
9%
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business131
Midsize Enterprise48
Large Enterprise120
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
What needs improvement with SAP Hybris Commerce?
In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant ...
What is your primary use case for SAP Hybris Commerce?
My main use case for SAP Commerce Cloud involves playing multiple roles, most of which are similar to product owner or product manager, along with a consulting role when I work for EPAM. A specific...
What is your experience regarding pricing and costs for SAP Hybris Commerce?
My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris. Many clients share discomfort with revenue-dep...
 

Also Known As

Amazon Web Services, AWS
SAP Hybris Commerce, Hybris, SAP Hybris on AWS
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
NHS 24
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Google and others in Infrastructure as a Service Clouds (IaaS). Updated: August 2026.
911,952 professionals have used our research since 2012.