Alemba Service Manager vs Xurrent comparison

Alemba and Xurrent are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #27, while Xurrent is ranked #16 with an average rating of 8.0. Alemba holds a 0.8% mindshare in ISM, compared to Xurrent’s 1.2% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

388 Views
388 Comparison Views

100% willing to recommend

Xurrent

Read 4 Xurrent reviews

503 Views
503 Comparison Views

100% willing to recommend

Alemba Service Manager

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

Alemba Service Manager and Xurrent compete in the IT service management space. Alemba Service Manager has an advantage in customer support and pricing, while Xurrent leads in feature richness and justifies its cost with value.

Features: Alemba Service Manager offers incident and problem management, change management, and service catalog capabilities. Xurrent provides advanced automation, multi-channel integration, and analytics tools. Xurrent emphasizes integrations and automation, appealing to tech-savvy environments.

Ease of Deployment and Customer Service: Alemba Service Manager is noted for its smooth deployment and comprehensive customer support. Xurrent offers a cloud-based setup that enhances flexibility but may need more initial customer support. Alemba provides straightforward deployment with strong service, while Xurrent's model offers adaptability.

Pricing and ROI: Alemba Service Manager offers competitive pricing focusing on a quick return on investment through efficient implementation. Xurrent has a higher initial setup cost but extensive features promising substantial long-term returns. Alemba stands out for cost-effectiveness, while Xurrent justifies its higher price with features.

To learn more, read our detailed Alemba Service Manager vs. Xurrent Report (Updated: July 2025).

Buyer's Guide

Alemba Service Manager vs. Xurrent

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, up from 0.8% compared to the previous year. The mindshare of Xurrent is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"I like their request management as well as their project management."

"The solution is highly stable."

Cons

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"Asset Discovery is a feature that should be added."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

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Top Industries

By visitors reading reviews

Government

23%

Computer Software Company

14%

Energy/Utilities Company

10%

Non Profit

Computer Software Company

21%

Government

Energy/Utilities Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 37% of the time

ServiceNow vs Alemba Service Manager

Compared 35% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 28% of the time

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ServiceNow vs Xurrent

Compared 63% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 23% of the time

Freshservice vs Xurrent

Compared 14% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Alemba Service Manager product report

Buyer's Guide

Xurrent

July 2025

Download Xurrent product report

Also Known As

vFire

4me

Interactive Demo

Alemba

Demo not available

Xurrent

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Information Not Available

Buyer's Guide

Alemba Service Manager vs. Xurrent

July 2025

Free Report: Alemba Service Manager vs. Xurrent

Find out what your peers are saying about Alemba Service Manager vs. Xurrent and other solutions. Updated: July 2025.

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