Alemba Service Manager vs N-able MSP Manager comparison

Alemba and N-able are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #30, while N-able is ranked #22 with an average rating of 6.0. Alemba holds a 1.0% mindshare in ISM, compared to N-able’s 1.3% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

506 Views
501 Comparison Views

100% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
507 Comparison Views

75% willing to recommend

Alemba Service Manager

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Alemba Service Manager and N-able MSP Manager compete in IT service management. Alemba Service Manager seems to have the upper hand in customization and integration, while N-able MSP Manager is strong in remote management and monitoring features.

Features: Alemba Service Manager excels in workflow automation, customizable service catalogs, and integration with third-party applications. N-able MSP Manager offers remote monitoring, ticketing efficiency, and a centralized management dashboard.

Ease of Deployment and Customer Service: Alemba Service Manager offers flexible on-premises or cloud deployment and proactive customer support. N-able MSP Manager supports swift cloud deployment and provides customer service focused on quick issue resolution.

Pricing and ROI: Alemba Service Manager has competitive pricing and substantial long-term ROI due to its customizable features. N-able MSP Manager demands a higher initial cost but provides enhanced functionality valuable for managed service providers, offering a potential for greater ROI.

To learn more, read our detailed Alemba Service Manager vs. N-able MSP Manager Report (Updated: December 2025).

Buyer's Guide

Alemba Service Manager vs. N-able MSP Manager

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (22nd)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 1.0%, up from 0.8% compared to the previous year. The mindshare of N-able MSP Manager is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.3%
Alemba Service Manager	1.0%
Other	97.7%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I am impressed with the tool's integration with our mail system."

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"The product should improve its ability to integrate with third-party tools."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

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Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Comparisons

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Compared 48% of the time

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Compared 27% of the time

ServiceNow vs Alemba Service Manager

Compared 25% of the time

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ServiceNow vs N-able MSP Manager

Compared 28% of the time

JIRA Service Management vs N-able MSP Manager

Compared 24% of the time

TeamSupport vs N-able MSP Manager

Compared 12% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

Freshdesk vs N-able MSP Manager

Compared 8% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Alemba Service Manager product report

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Also Known As

vFire

SolarWinds LOGICnow, SolarWinds MSP Manager

Interactive Demo

Alemba

Demo not available

N-able

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Alemba Service Manager vs. N-able MSP Manager

December 2025

Free Report: Alemba Service Manager vs. N-able MSP Manager

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