Akamai mPulse and Splunk ITSI are tools for monitoring and IT service management. Splunk ITSI stands out due to its robust features, making it worth the cost.
Features: Akamai mPulse offers real-time performance monitoring, ease of use, and competitive pricing. Splunk ITSI provides comprehensive dashboards, advanced predictive analytics, and deep data analysis.
Room for Improvement: Akamai mPulse users want better data integration, enhanced reporting, and improved ease of use. Splunk ITSI could benefit from a shorter learning curve, more intuitive configuration options, and simpler setup.
Ease of Deployment and Customer Service: Akamai mPulse is known for its quick deployment and responsive customer service. Splunk ITSI has more complex setup and mixed feedback on deployment but generally positive support.
Pricing and ROI: Akamai mPulse is attractive for its competitive pricing and positive ROI. Splunk ITSI, while more expensive, offers powerful features and high satisfaction in complex environments.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.8% |
| Akamai mPulse | 0.7% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 34 |
Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.
mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.
mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.
mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.
Akamai mPulse Benefits
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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