We performed a comparison between Agiloft Service Desk Suite and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"An inexpensive solution that is easy to set up and use without much support."
"BMC Remedyforce is a good tracking service in general."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"It's a stable solution."
"The solution is very flexible."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The ease of customization needs improvement."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"There should be some tool to move SRD and SLA from the sandbox to production."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution's technical support is in need of a lot of improvement."
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. Agiloft Service Desk Suite is rated 9.6, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas BMC Remedyforce [EOL] is most compared with .
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