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Adobe Experience Manager (AEM) Forms vs IBM BPM comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (5th)
IBM BPM
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (6th), Application Infrastructure (10th), Process Automation (8th)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and IBM BPM aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 4.9%, down 6.0% compared to last year.
IBM BPM, on the other hand, focuses on Business Process Management (BPM), holds 4.3% mindshare, down 7.4% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms4.9%
Quadient Inspire17.6%
OpenText Communications17.6%
Other59.9%
Customer Communications Management (CCM)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM BPM4.3%
Camunda9.2%
Bizagi4.0%
Other82.5%
Business Process Management (BPM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"Overall, I'm satisfied with the product. If you compare it with other products, it's probably not as easygoing or as simple to implement as the rest. But after you get used to it, it works. It has a lot of capabilities and potential, but the people, who come from different technologies, have some difficulty getting used to the way of working with IBM products."
"Our clients were previously using Excel sheets for processes, and it has changed their whole life as now the processes are all automated."
"The initial setup is straightforward and easy. I would give it a nine out of ten."
"It has brought huge benefits to our organization."
"The most valuable feature for the organization is the Document Store."
 

Cons

"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"Help menu is a bit difficult to navigate."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows."
"One area for improvement is the scripting languages used within the solution. They could integrate other languages such as GoMango or Python than JavaScript."
"When you have to integrate files for enterprise applications, we call them ESIs, this requires a lot of work, because you have to first create the EF file and integration designer, which takes quite some time, before you can be able to consume a website."
"Tech support is an area that could be improved. What we've seen over the years is that they had better support in the past than they do now."
"All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
 

Pricing and Cost Advice

Information not available
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing."
"The pricing is quite high, I would rate it two out of five."
"The solution is highly-priced."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"When considering the features of the solution the price is expensive compared to competitors."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Government
10%
Manufacturing Company
6%
Retailer
5%
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

Ask a question
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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What needs improvement with IBM BPM?
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away. IBM BPM is complicated to install...
 

Also Known As

Adobe LiveCycle
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo