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ACT! vs Interactive Intelligence comparison

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What do you like most about Interactive Intelligence?
Top Answer:The social media integration is excellent.
What needs improvement with Interactive Intelligence?
Top Answer:The initial setup can be a bit difficult. It is complex for a regular person, however, for an engineer, it's easier. The programmability is not so good. The programmability with the dependencies can… more »
What is your primary use case for Interactive Intelligence?
Top Answer:It is for integration, an omnichannel solution, that you can get interactions with Voice, Facebook, Twitter, WhatsApp, social media integrations, chat integrations, and email integrations. That's the… more »
Ranking
36th
out of 69 in CRM
Views
121
Comparisons
101
Reviews
0
Average Words per Review
0
Rating
N/A
14th
out of 69 in CRM
Views
83
Comparisons
58
Reviews
1
Average Words per Review
648
Rating
10.0
Comparisons
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Act!
Genesys
Overview
Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
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Sample Customers
American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
June 2022
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609,272 professionals have used our research since 2012.

ACT! is ranked 36th in CRM while Interactive Intelligence is ranked 14th in CRM with 1 review. ACT! is rated 0.0, while Interactive Intelligence is rated 10.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". ACT! is most compared with , whereas Interactive Intelligence is most compared with eGain Solve.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.