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ACT! vs Interactive Intelligence comparison

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Act! Logo
127 views|105 comparisons
Genesys Logo
81 views|59 comparisons
Ranking
35th
out of 68 in CRM
Views
127
Comparisons
105
Reviews
0
Average Words per Review
0
Rating
N/A
40th
out of 68 in CRM
Views
81
Comparisons
59
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
May 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2022.
597,708 professionals have used our research since 2012.
Comparisons
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Overview
Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Offer
Learn more about ACT!
Learn more about Interactive Intelligence
Sample Customers
American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
May 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2022.
597,708 professionals have used our research since 2012.

ACT! is ranked 35th in CRM while Interactive Intelligence is ranked 40th in CRM. ACT! is rated 0.0, while Interactive Intelligence is rated 0.0. On the other hand, ACT! is most compared with , whereas Interactive Intelligence is most compared with eGain Solve.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.