Acronis Cyber Protect vs Norton Small Business comparison

Acronis Cyber Protect and Norton Small Business are contenders in the data protection and cybersecurity markets. Acronis appears to have a competitive edge due to its robust backup capabilities, whereas Norton excels with its streamlined security features.

Features: Acronis Cyber Protect provides versatile backup and recovery options, including incremental backups, disk cloning, and universal restore. It supports a wide array of hardware and operating systems, making it adaptable to various environments. Additionally, it offers comprehensive data synchronization and security features. Norton Small Business, on the other hand, focuses on essential cybersecurity measures like antivirus protection, firewall, and identity management, offering necessary tools without the complexity of advanced backup services.

Room for Improvement: Acronis Cyber Protect users request better user guidance and support, citing challenges in installation complexity, resource usage, and intermittent backup corruption. There are also calls for more efficient customer support. Users of Norton Small Business wish to see a reduction in upsell notifications and improvements in cloud backup speed and security features. The pricing structure and additional costs of features could also be clearer for Norton.

Ease of Deployment and Customer Service: Acronis Cyber Protect provides extensive deployment options, including hybrid, public, and private cloud setups. Feedback on its customer service is mixed, with some users praising the service while others report inconsistencies in technical issue resolutions. Norton Small Business is less flexible in cloud deployment but offers reliable on-premises and private cloud setups. Its customer and technical support generally earn positive feedback for speed and efficiency, albeit with occasional accessibility issues.

Pricing and ROI: Acronis Cyber Protect is seen as high-priced but justified by its extensive feature set. Users find its licensing flexible and cost-effective for SMBs, with significant ROI in data protection and disaster recovery. Norton Small Business is considered affordable, with licensing options catering to small business needs, though the impact of frequent upsells is noted.