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ABBYY FlexiCapture vs Kofax TotalAgility comparison

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Buyer's Guide
Intelligent Document Processing (IDP)
July 2022
Find out what your peers are saying about ABBYY, WorkFusion, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: July 2022.
621,593 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.""The solution is stable, we have not had any glitches or problems.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.""It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.""Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

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"Its ease of use is valuable. It is easy to use and configure.""The initial setup is not difficult. The vendor provides technical documents to assist with deployment.""While using ABBYY FlexiCapture we did not use the generic models that they do have for invoice and purchase orders. For one of the use-cases, the document was exactly the purchase order, but we are not using that generic model. We are creating the model from Scratch. However, if I was to compare ABBYY FlexiCapture with other IA tools, the machine learning and how the extraction is done is far better than competitors. This allows a lot less effort for the development.""The advantage of this tool is that it is a proven product. A lot of other products are quite new in the market.""It saves us a lot of manual work.""We have found the solution to be stable so far.""The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time.""We are able to extract details from a PDF and put them into a CSV. It is able to extract the details that we are looking for. We have the Machine Learning feature to extract the data with respect to the position of the field."

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"Kofax TotalAgility is a great design tool for reading handwritten invoices.""It's not so complex to design what you need to.""Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good.""Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features.""It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices.""The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development.""Now it has an OCR, optical character recognition, engine where it can extract data from the document.""Data extraction and auto-classification are great features."

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"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""We are having some database issues, but we are addressing them.""One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

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"They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.""Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY.""Machine learning needs to be improved.""In IRISXtract, we can have master data, and we can set the master data. There are more options for taking any data and comparing it with master data. For a project, they have a dump from SAP for validation. This feature is there in ABBYY, but it is not extensive like IRISXtract. ABBYY is capturing the data, but there are not a lot of options to validate the captured data. It would be helpful if there are more options for validating the captured data in ABBYY FlexiCapture.""Could be simplified, particularly the UI.""Quite complex, particularly for those who are not tech savvy.""The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope""I think that technical support should help instead of developing a solution from scratch every time you reach out to them."

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"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize.""Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code.""Kofax needs to improve the low-code or citizen developers.""Table line item extraction is not possible through Quick Capture.""There needs to be more accessible certification and better pricing.""The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product.""Sometimes there isn't enough accuracy when it comes to extracts.""They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

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Pricing and Cost Advice
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

  • "The price of this ABBYY FlexiCapture is a bit expensive and the price is based on how many documents have been captured. For example, one or two million captures."
  • "Its price is a little bit high and can be lower. Its licensing is very expensive. I don't remember exactly, but for each page, it is about four or seven cents, which is too expensive."
  • "Most of our customers have purchased an annual license and if you have multiple developers from other companies, you can assign the license on a monthly basis to developers."
  • "It is expensive as compared to UiPath. We pay for the licensing and the page count."
  • "It is more on the reasonable side as compared to the competition that I am aware of. I'm not an expert on pricing schemes for all sorts of things, but when we offer them a solution, we like to say we're agnostic. So, we offer more than one solution when possible. Amongst the ones that we've offered, ABBYY usually is the more reasonable solution on a big scale. On a small scale, they're all pretty similar. As far as I understand, you pay a license for a number of pages, and that's pretty much it. It has just the rate per page, and it decreases as you scale."
  • "Its price should be a little lower. It is a lot higher than the competition, and if they just break the gap a little, then more people might jump onto their product. Their price is definitely a deterrent in the few cases that I remember. They have monthly and yearly options, and if you want, they also have per project and per page options. They do charge extra for different types of installation. They have the standalone, which is pretty straightforward and a lot cheaper than the server installation. Server installation gives you a lot more, and it gives you control over the environment."
  • "The price of ABBYY FlexiCapture is better than some competitors, such as OpenText."
  • "You need to purchase user licenses, and you also need to purchase the license for the pages. User licenses are required for your developers to use the developer tools, and you also need to ensure that there is a pool of licenses for the business users so that they can log in and perform their activities."
  • More ABBYY FlexiCapture Pricing and Cost Advice →

  • "The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
  • "It is slightly more expensive than other tools."
  • "Kofax TotalAgility is very expensive."
  • More Kofax TotalAgility Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Top Answer:The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable.
    Top Answer:I would have liked to see them make it easier for business users to implement themselves. This is what they have done… more »
    Top Answer:We are using ABBYY FlexiCapture for invoices.
    Top Answer:It's not so complex to design what you need to.
    Top Answer:There are different sets of licenses available. There are concurrent user licenses. There are different options… more »
    Top Answer:In terms of OCR, if you see the OCR currently is using some omni reader, such as ABBYY OCR engine. There is a lot of OCR… more »
    Also Known As
    TotalAgility, Singularity, Capture Enabled BPM
    Learn More

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    ABBYY FlexiCapture is an intelligent platform for capturing meaningful data, relationships and insights from documents, forms, and correspondence to improve business outcomes. It transforms documents into business value by capturing and validating information in any format at its point of need. Intelligently digitizing documents and automating document processes, FlexiCapture helps organizations remove risk and cost while accelerating revenue and driving competitive advantage every day.

    With ABBYY FlexiCapture You Can:

    • Easily remove manual processing friction from document intensive processes
    • Feed content-driven business applications
    • Help your organization focus more on customer service
    • Gain a competitive advantage
    • Leverage customer-provided data to accelerate transactions
    • Easily train the system to use ongoing machine learning for continuous improvements and cost control
    • Reduce your document handling costs

      ABBYY FlexiCapture Includes:
    • Multi-level documents classification: With ABBYY FlexiCapture, AI-based classifiers that are trained automatically help you automate the task of understanding, separating, and routing documents by using the latest machine learning methods.
    • Natural Language Processing: Unstructured documents such as contracts, leases, articles, agreements, and email can be captured with NLP technology. Business processes that require manual data entry can be automated, allowing you to make important document data available quickly in your business applications to save time, money, and labor.
    • Auto-learning: ABBYY Flexicapture’s auto-learning capabilities help to accelerate your time to production and also reduce ongoing system support and maintenance costs. Users train the system to process irregular or flexible document layouts and the administrator is able to retain full control to edit, fine-tune, or discard auto-learning results. Through this process, the system continuously learns and improves based on feedback from users.
    • Advanced document classification: ABBYY FlexiCapture gives you the ability to classify inbound communications by form and content to optimize your organization’s information-driven processes. Deep learning detects every incoming document type and sorts them by appearance or pattern.
    • Image enhancement: Images captured by mobile devices are automatically improved to optimize processing, making it especially useful for documents with complex backgrounds like transcripts, identification documents, and transportation forms. Regardless of image quality or source, ABBYY FlexiCapture offers tools such as auto crop, background whitening, and image quality assessment to create custom enhancement profiles for different image sources.
    • Handwritten ICR: Using advanced ICR technology, ABBYY FlexiCapture is able to recognize handwritten data; The technology can extract handwritten data in fields, marks, or full text in documents such as bills, receipts, medical forms, prescriptions, applications, claims, invoices, and other financial or transportation documents.

    ABBYY FlexiCapture Features:

    • Powerful FlexiCapture functionality in the cloud: You can select the best deployment option that makes sense for your organizational needs; It can be deployed to either cloud or on-premises.
    • Proven security: ABBYY FlexiCapture Cloud has native security features, related both to infrastructure and platform layers.
    • REST API: With ABBYY FlexiCapture Cloud REST API, external systems can upload documents and also receive extraction results, and tight integrations can be done easily with your systems. The REST API feature trains FlexiCapture by providing feedback about result quality, and develops customized verification.
    • Trusted environment: ABBYY FlexiCapture leverages its security and data protection by using Microsoft Azure, ensuring a trusted environment.

    ABBYY FlexiCapture Benefits:

    • Quick start: ABBYY can automatically learn how to classify and extract data from similar documents by simply running samples of routine documents through the system.
    • Accessible anywhere: Companies can distribute and manage relevant business processes across remote locations through a responsive web interface that’s easy to maintain and can be accessed from anywhere.
    • Document classification automation: FlexiCapture offers image, text, or rule-based classification methods that can be combined into a hierarchical system to deliver the greatest straight-through processing performance and reduced manual review. Documents can be classified into different types and variations.
    • Visual model processes: Using ABBYY FlexiCapture, you can build a “digital twin” of your business processes and identify deviations from the ideal process flow to better understand exactly how your processes execute.
    • End-to-end process visualization: Gain greater insight into the flow of your work through the process stages and also visualize the cause of delays and bottlenecks.
    • Reduced time and manual effort: Deliver faster time to value by eliminating manual processes.
    • Customer journey visibility: ABBYY FlexiCapture allows you to discover your customers’ journey and processes to understand challenges and special cases, giving you all the information you need to improve customer satisfaction.
    • Cost reduction: Easily identify improvement opportunities, reducing the cost of process evaluation.
    • Compliance risk management: Ensure compliance obligations by receiving alerts when rules are broken and following up immediately.

    Reviews from Real Users

    "The whole idea of designing your own templates is pretty much the bread and butter of the product, but that's really the best part because you can design flexible templates.” - B.R., IT Consultant at a financial services firm

    "There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool.” - Saamir H., RPA Consultant at a financial services firm

    "The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time.” - Mauricio D., C Document and Data For Automation at PRTi Digital

    Kofax TotalAgility is a business process management and collaboration solution that enables users to leverage AI and automation to create streamlined workflows. Kofax TotalAgility’s cutting-edge intelligent process automation platform stands out among the many similar products offered by its competitors for a number of reasons. Two major ones are the general wealth of features that are already built into the product when it is initially deployed and its optical character recognition (OCR) engine. These are but two of the reasons that Kofax TotalAgility is considered an industry leader in the field of document intelligence processing technologies.

    Kofax TotalAgility Benefits

    Some of the benefits of using Kofax TotalAgility include:

    • Optimization of a user’s digital and physical workforces. Kofax TotalAgility enables users to streamline various portions of the work processes of both their human employees and digital systems.
    • Automate data capturing. Kofax TotalAgility offers users the ability to set parameters that the solution then uses to automatically find the data that they want to find. This makes it possible for business leaders to significantly increase the speed of their workflows.
    • Manage workforce capacity according to need. Kofax TotalAgility is highly flexible. It can both scale and optimize your workflows at a moment’s notice to fit your business’s specific requirements.
    • Intuitive solution building. Even users who do not have a background in coding can develop solutions using Kofax TotalAgility’s many intuitive tools, such as a drag-and-drop option.
    • Provides deep insights. Kofax TotalAgility leverages ML and AI to analyze the performance of a user’s workflows. This gives users insights that can enable them to take actions to optimize the performance of their businesses.

    Kofax TotalAgility Features

    Kofax TotalAgility allows users to choose from a variety of useful features. These features include:

    • Codeless integrations. Kofax TotalAgility can integrate with a variety of systems without requiring users to write any code.

    • Automation of Tasks. Kofax TotalAgility can use RPAs to automate simple tasks so that they run in tandem with a business’s physical workforce.

    Reviews from Real Users

    Kofax TotalAgility’s cutting-edge intelligent process automation platform stands out among the many similar products offered by its competitors for a number of reasons. Two major ones are the general wealth of features that are already built into the product when it is initially deployed and its optical character recognition (OCR) engine. Kofax TotalAgility provides users with the ability to create, deploy, and manage workflows without requiring them to overly rely on other solutions. Kofax TotalAgility’s suite makes it possible for its users to keep their reliance on any other products to a minimum. Kofax TotalAgility’s OCR engine makes it easy for users to find data that might be buried deep within their systems. It saves users a great deal of time, streamlines their data search process, and makes it easy for them to make use of their data.

    An enterprise service management consultant and Kofax developer at a technological services company writes, “There are also already a lot of built-in features, meaning you don't have to install and integrate many third-party plugins. It has a lot of its own stuff.”

    He also writes, “Now it has an OCR, optical character recognition, engine where it can extract data from the document. You can deploy the CSV file and put it within Kofax, and then it'll search from the CSV file as well. For example, let's say you have a long list of names. It's integrated with scanners so it's easy to find the data you need.

    Learn more about WorkFusion
    Learn more about ABBYY FlexiCapture
    Learn more about Kofax TotalAgility
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    Banque Populaire de l’Ouest, PepsiCo
    AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
    Top Industries
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    Computer Software Company21%
    Comms Service Provider17%
    Financial Services Firm12%
    Manufacturing Company5%
    Financial Services Firm36%
    Computer Software Company27%
    Manufacturing Company18%
    Transportation Company9%
    Computer Software Company23%
    Comms Service Provider17%
    Financial Services Firm14%
    Energy/Utilities Company7%
    Computer Software Company27%
    Comms Service Provider11%
    Financial Services Firm10%
    Insurance Company6%
    Company Size
    Small Business33%
    Large Enterprise67%
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Small Business32%
    Midsize Enterprise8%
    Large Enterprise60%
    Small Business15%
    Midsize Enterprise14%
    Large Enterprise71%
    Small Business33%
    Large Enterprise67%
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Buyer's Guide
    Intelligent Document Processing (IDP)
    July 2022
    Find out what your peers are saying about ABBYY, WorkFusion, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: July 2022.
    621,593 professionals have used our research since 2012.

    ABBYY FlexiCapture is ranked 1st in Intelligent Document Processing (IDP) with 20 reviews while Kofax TotalAgility is ranked 5th in Intelligent Document Processing (IDP) with 12 reviews. ABBYY FlexiCapture is rated 8.2, while Kofax TotalAgility is rated 8.6. The top reviewer of ABBYY FlexiCapture writes "Gives control over what goes through the system, lessens the errors, and saves time to allow the teams to focus on bigger picture things". On the other hand, the top reviewer of Kofax TotalAgility writes "Offers several use cases, has knowledge-based learning, and great technical support". ABBYY FlexiCapture is most compared with ABBYY Vantage, UiPath, Kofax RPA, IQ Bot and Blue Prism Cloud, whereas Kofax TotalAgility is most compared with OpenText Intelligent Capture, UiPath, IBM BPM, Camunda Platform and IBM Datacap.

    See our list of best Intelligent Document Processing (IDP) vendors and best Robotic Process Automation (RPA) vendors.

    We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.