"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"The solution is stable, we have not had any glitches or problems."
"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"Its ease of use is valuable. It is easy to use and configure."
"The initial setup is not difficult. The vendor provides technical documents to assist with deployment."
"While using ABBYY FlexiCapture we did not use the generic models that they do have for invoice and purchase orders. For one of the use-cases, the document was exactly the purchase order, but we are not using that generic model. We are creating the model from Scratch. However, if I was to compare ABBYY FlexiCapture with other IA tools, the machine learning and how the extraction is done is far better than competitors. This allows a lot less effort for the development."
"The advantage of this tool is that it is a proven product. A lot of other products are quite new in the market."
"It saves us a lot of manual work."
"We have found the solution to be stable so far."
"The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time."
"We are able to extract details from a PDF and put them into a CSV. It is able to extract the details that we are looking for. We have the Machine Learning feature to extract the data with respect to the position of the field."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
"It's not so complex to design what you need to."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"Data extraction and auto-classification are great features."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"We are having some database issues, but we are addressing them."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API."
"Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY."
"Machine learning needs to be improved."
"In IRISXtract, we can have master data, and we can set the master data. There are more options for taking any data and comparing it with master data. For a project, they have a dump from SAP for validation. This feature is there in ABBYY, but it is not extensive like IRISXtract. ABBYY is capturing the data, but there are not a lot of options to validate the captured data. It would be helpful if there are more options for validating the captured data in ABBYY FlexiCapture."
"Could be simplified, particularly the UI."
"Quite complex, particularly for those who are not tech savvy."
"The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope"
"I think that technical support should help instead of developing a solution from scratch every time you reach out to them."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"Kofax needs to improve the low-code or citizen developers."
"Table line item extraction is not possible through Quick Capture."
"There needs to be more accessible certification and better pricing."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"Sometimes there isn't enough accuracy when it comes to extracts."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
ABBYY FlexiCapture is ranked 1st in Intelligent Document Processing (IDP) with 20 reviews while Kofax TotalAgility is ranked 5th in Intelligent Document Processing (IDP) with 12 reviews. ABBYY FlexiCapture is rated 8.2, while Kofax TotalAgility is rated 8.6. The top reviewer of ABBYY FlexiCapture writes "Gives control over what goes through the system, lessens the errors, and saves time to allow the teams to focus on bigger picture things". On the other hand, the top reviewer of Kofax TotalAgility writes "Offers several use cases, has knowledge-based learning, and great technical support". ABBYY FlexiCapture is most compared with ABBYY Vantage, UiPath, Kofax RPA, IQ Bot and Blue Prism Cloud, whereas Kofax TotalAgility is most compared with OpenText Intelligent Capture, UiPath, IBM BPM, Camunda Platform and IBM Datacap.
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