3CX Live Chat vs ReadyTalk comparison

3CX and ReadyTalk are both solutions in the Virtual Meetings category. 3CX is ranked #8 with an average rating of 8.0, while ReadyTalk is ranked #27. 3CX holds a 3.0% mindshare in VM, compared to ReadyTalk’s 1.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of ReadyTalk users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
903 Comparison Views

91% willing to recommend

ReadyTalk

Read 20 ReadyTalk reviews

462 Views
430 Comparison Views

100% willing to recommend

3CX Live Chat

ReadyTalk

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and ReadyTalk are both strong contenders in customer engagement and web conferencing, respectively. While 3CX Live Chat excels in real-time communication for businesses prioritizing customer interaction, ReadyTalk has the advantage for those focusing on comprehensive video conferencing capabilities.

Features: 3CX Live Chat provides real-time visitor tracking, file transfer, and seamless integration with CRM systems. ReadyTalk is equipped with HD video conferencing, screen sharing, and customizable webinar solutions.

Room for Improvement: 3CX Live Chat could enhance its conferencing features to match larger platforms and improve its integration with third-party apps. ReadyTalk might benefit from more straightforward pricing and improved mobile app capabilities, with an increased focus on enhancing user interface flexibility.

Ease of Deployment and Customer Service: 3CX Live Chat offers an easy installation process with strong support, suitable for small businesses. ReadyTalk caters to larger organizations with its scalable deployment model and robust customer service.

Pricing and ROI: 3CX Live Chat is cost-effective for businesses needing chat services, with lower setup costs leading to a favorable ROI. ReadyTalk, though possibly higher in initial investment, offers extensive features that justify the cost for businesses focused on video conferencing.

To learn more, read our detailed 3CX Live Chat vs. ReadyTalk Report (Updated: March 2026).

Buyer's Guide

3CX Live Chat vs. ReadyTalk

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

8th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

ReadyTalk

Ranking in Virtual Meetings

27th

Average Rating

9.2

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.0%, up from 1.8% compared to the previous year. The mindshare of ReadyTalk is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.0%
ReadyTalk	1.4%
Other	95.6%

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user479847

Marketing Campaign Manager at a tech vendor with 10,001+ employees

Great pay as you go options.

- Marketo Integration - Simulive events - Customer service - Cut down bandwidth - Scale at a cheaper cost - 1 year - No. Very easy! - A few minor issues along the way - No, but would like to have more support outside of US Customer Service: - Great! Technical Support: - Great! - Cheaper,…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has made my life as the VoIP Division Manager easier."

"We have not had any bugs or glitches, the solution is stable."

"It is simple to provision, yet has great features."

"This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."

"The solution is stable."

More 3CX Live Chat pros

"Within the first 6 months of using ReadyTalk, I have saved over $100K in comparison to using other technologies."

"Using ReadyTalk has strengthened our webinar program at AMA."

"Using ReadyTalk allows us to provided effective trainings, makes our employees more productive, and safer by keeping them closer to home."

"Chairperson controls are pretty user-friendly."

"They have a great deployment team."

"Customer Service: Excellent. Have been able to help me determine when to use the operator assisted service and even demo-ed this experience for me in order to make more informed decision."

"ReadyTalk is a very user friendly tool."

"Their support is great! I have used them a few times and they really get the root of your problems and correct them fast."

Cons

"More granular management of call recording is needed."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"Having a video call would be a nice idea."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"Its features for scheduling and generating reports need improvement."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

More 3CX Live Chat cons

"I would love to see a lobby that attendees can wait in prior to starting the conference."

"Would love to have a calendar (much like Outlook offers) that included scheduled appointments."

"Add animation capabilities!"

"One great feature they can add is the ability to use animations within your slides."

"You have to schedule operator-assisted audio events 24 hours in advance, if the turn around time could be quicker - it would help with last minute events."

"Supporting PPT animations and direct upload of recordings to YouTube would be great."

"I wish there wasn't the "arbitrary" 150 people cutoff."

"Prices can always be dropped but overall these rates are competitive with other teleconferencing systems."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	2
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Compared 5% of the time

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Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

Webex vs ReadyTalk

Compared 25% of the time

GoToMeeting vs ReadyTalk

Compared 15% of the time

Zoom Workplace Business vs ReadyTalk

Compared 15% of the time

Cisco TelePresence vs ReadyTalk

Compared 14% of the time

GoToWebinar vs ReadyTalk

Compared 14% of the time

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

March 2026

Download ReadyTalk product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

ReadyTalk gives you everything that's been missing in online meetings and webinars. Easy-to-use platform delivers superior collaboration technology, supported by expert service you didn't think was possible. With ReadyTalk, you can be sure of foolproof web conferencing anyone can join anywhere, anytime. ReadyTalk gives you a simple, high-quality solution that works how you want it to _ backed by outstanding customer experiences every time. There's no software for users to download, and no worries that technology will ever get in the way of your meeting or presentation. You and your team can just focus on having an awesome business engagement every time.

ReadyTalk

Sample Customers

Information Not Available

Marketo, Attask, Profiles International

Buyer's Guide

3CX Live Chat vs. ReadyTalk

March 2026

Free Report: 3CX Live Chat vs. ReadyTalk

Find out what your peers are saying about 3CX Live Chat vs. ReadyTalk and other solutions. Updated: March 2026.

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