Bizagi Reviews

Name: Bizagi
Brand: Bizagi
Rating: 4.2 (82 reviews)

4.2 out of 5

82 reviews
92% willing to recommend

What is Bizagi?

Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com

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Bizagi is the #5 ranked solution in top No-Code Development Platforms, #6 ranked solution in Business Process Design tools, #7 ranked solution in top Process Mining solutions, #8 ranked solution in top Process Automation solutions, #11 ranked solution in BPM Software, #11 ranked solution in top Low-Code Development Platforms, and #16 ranked solution in top Rapid Application Development Software. PeerSpot users give Bizagi an average rating of 8.4 out of 10. Bizagi is most commonly compared to ServiceNow: Bizagi vs ServiceNow. Bizagi is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.

Helped 861,390 peers since 2012

Featured Bizagi reviews

Paparao Nadipineni

Architect at Evoke

Definitely, right now, it is purely open source, and we don't have much community support. If they add a few more capabilities like AIML and DocGen AI, these features would be good. Reporting capabilities can be improved more, and community support should be increased. Otherwise, people cannot onboard that particular technology easily.

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Teguh Surya

AVP B2B Business Process Excellence at PT. Indosat Tbk

I have been generally satisfied with Bizagi because I'm quite satisfied with the free versions since I can model the process and simulate. It's not really good for process documentation because the diagram, when exported to pictures such as SVG or PNG files, the quality is not as good compared to Camunda. With Camunda, I can export in PNG or SVG, and the quality is good, especially if exported to Word or PDF or SharePoint. The process modeling feature in Bizagi has helped in designing workflows tailored to my business needs because it's good for process modeling, but I think it's not really user-friendly because the interface is quite complicated compared to Camunda. It's similar to Excel for process modeling, with many buttons, tabs, and menus. For process simulations, it has very good features, as I can calculate or simulate the logic, and then the cost and time with Bizagi. Bizagi is really helpful for us to justify a process improvement initiative because we can simulate a to-be process and see how much we can save time, save resources, and how a to-be or a new process can run in the correct logic based on BPMN modeling.

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Linda NamayanjaPMP,CBPA,ITIL

Manager IT Business Relationship at URA

My company used to use Microsoft Visio initially. As the transitions are usually gradual in nature, some people in my company still use Microsoft Visio, but the majority of them decided to learn how to use Bizagi. Compared to Visio, Bizagi's interface is good and futuristic, so it can help us with automation. The product should offer its users the ability to link different models. In Visio, if you model a process in diagram one, then there is a connector that can take you to another model in case the specs aren't enough. In Bizagi, if you have first finished diagram one, then you open another page for diagram two, and then you have to keep going back and forth. If there is a way in which you can create a link, like when you finish one, it goes on to the next one, and it keeps linking automatically, then it would be good.

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Bizagi mindshare

Product category:

As of July 2025, the mindshare of Bizagi in the Process Automation category stands at 6.0%, down from 8.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerResearch reports based on Bizagi reviews

Type	Title	Date
Category	Process Automation	Jul 11, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 11, 2025	Download
Comparison	Bizagi vs Camunda	Jul 11, 2025	Download
Comparison	Bizagi vs Control-M	Jul 11, 2025	Download
Comparison	Bizagi vs Temporal	Jul 11, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	N/A	91%	222 interviews Add to research
Camunda	4.1	26.2%	89%	77 interviews Add to research

Valuable Features

Bizagi offers valuable features including a user-friendly interface, rapid process automation, and seamless process modeling and simulation. Its compatibility with BPMN 2.0 and ease of integration enhance its utility. Users appreciate the flexibility, robust documentation capabilities, and free version availability. The software supports quick learning, making it ideal for both new users and experienced analysts. Its capability to generate and publish documents in various formats is highly regarded by users.

"The user interface is very good, making it easy for business people to understand."
"It improves visibility and quality, and basically, it avoids human errors."
"It is open source."

Room for Improvement

Bizagi requires improvements in automation and stability. Users find data modeling lacks robust solutions, and license costs are high. Migration between versions presents challenges, and cloud integration is limited. Interface with other systems and reporting features need enhancement. Some features, previously free, now require payment, and setup complexities exist. Performance drops with intricate processes, and machine learning capabilities are insufficient. Translation issues, especially after upgrades, also disrupt functionality.

"Governance is lacking, as with many easy-to-use tools. The scalability could be improved as well."
"There is no direct scalability option. We can install the same, and using a load balancer, we can improve the scalability features."
"If they add a few more capabilities like AIML and DocGen AI, these features would be good."

ROI

Bizagi offers around a 20-30% return on investment through license sales and consulting services. It accelerates the time from concept to delivery, optimizing resources and enhancing competitiveness. Users benefit from a shorter learning curve and cost savings with free versions. Significant returns are seen in processes automation, like reducing paper usage, and have proven worthwhile in large-scale operations such as banking, where thousands of cases were handled efficiently, resulting in notable improvements.

Pricing

Enterprise buyers find Bizagi's pricing and licensing appealing due to its cost-effectiveness compared to competitors. Bizagi offers a free modeler, making it accessible for companies just starting with business process management. Although some find the full suite expensive, the usage-based pricing and licensing, starting at USD 800 per user, can be advantageous for larger organizations. There's a demand for a mid-range option between the free and enterprise versions to better suit varying enterprise needs.

"My company uses the free version of the product."
"Bizagi is totally free for modeling."
"I was using the free version."

Popular Use Cases

Bizagi is used for automating accounting and payment processes with SAP integration, designing sales and support processes for BPM, mapping organizational workflows, and visualizing processes in various industries including manufacturing and services. Many leverage it for training and teaching BPMN, and document processes for simulation. It's applied in cooperative business processes, project risk planning, and tender cost management, with emphasis on process modeling and automation of tasks across departments like HR and finance.

Service and Support

Customer service for Bizagi is typically described as prompt and good but occasionally irritates users, while technical support varies in speed. Some find it excellent, especially with premium plans or US support teams. Many rely on community resources and documentation instead of direct support. Users desire faster, more responsive service and often indicate delays unless paying for preferred packages or subscriptions. Some never contact technical support, depending on other resources.

Deployment

Many found Bizagi's initial setup simple and easy, often describing it as user-friendly and quick, sometimes taking less than an hour. Some noted complexity in areas like advanced options and integrations, requiring technical skills. Installation often involved minimal maintenance staff, with the process being efficient for many users. While straightforward for most, there were some challenges concerning configurations, stability, and specific requirements, but these were generally manageable.

Scalability

Bizagi is generally regarded as scalable by users, especially with adequate infrastructure allocation. Organizations have implemented it with varying user numbers without issues. Enterprise scalability can depend on server resources and configurations. Some express concern about scalability for large developer teams and unknown pricing for user scaling. Cloud adoption is progressing, facilitating scalable applications. While some users rate its scalability positively, others have reservations about its effectiveness in more complex scenarios.

Stability

Bizagi's stability is rated highly by many, with users noting it as robust, reliable, and free from crashes. Some reported initial performance issues and bugs, notably with updates or specific tasks like Xpath execution and SharePoint integration. Stability seems to improve once processes are in place. While challenges exist with newer versions introducing bugs, the tool's base version remains dependable. Users appreciate Bizagi for efficient performance, especially without internet access.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Bizagi Buyer's Guide for additional reliable information.