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CISO at a manufacturing company with 1,001-5,000 employees
Real User
Top 10
Straightforward to set up, good support, and quickly adapts to new threats
Pros and Cons
  • "The most valuable feature is the ability to identify malicious content and phishing emails and reduce the workload we have to do in terms of security."
  • "The only thing that can be improved in Perception Point is the in-depth analysis and attribution to cyberattack groups."

What is our primary use case?

We are today using this product for email filtering and we plan to use it later for file filtering on cloud-sharing platforms.

How has it helped my organization?

This solution is very effective at detecting malicious content and very fast in adapting to new threats. There have been new types of attacks which, instead of attaching malicious files to emails, have been attaching to Google Docs that are hosted on the Google Cloud. Within a couple of days, Perception Point updated the engine to a filter and block such attacks. For us, it was very beneficial because the users are not allowed to open attachments, but when people asked them to view a document on the cloud, they weren't used to it. This left them open to this type of attack.

The Perception Point incident response team acts like our own SOC team, which is important because we do not have a SOC, but rather a limited incident response team. This means that any external assistance allows us to work on the more critical areas and identify the events that we have to investigate. In general, it significantly reduces our internal workload.

When it comes to incident management, I think that the Perception Point incident analysis is very fast. It usually takes less than an hour to go back with initial reactions, and they adapt the technology very fast as well. They provide either interim solutions or full solutions to all of the incidents that are identified.

In terms of engine optimization, ever since we started working with Perception Point, we have been able to monitor improvements to their capabilities, including adaptations they have made. Moreover, our own team was able to work with the system and ask for improvements, and they've all been done very fast.

Perception Point has helped to reduce our false positive rate by approximately 90%. More generally, it has reduced the total number of alerts we get. We used to have more than 100 endpoint alerts per month and it has been reduced to individual ones. Overall, that is a greater than 90% drop in alerts.

What is most valuable?

The most valuable feature is the ability to identify malicious content and phishing emails and reduce the workload we have to do in terms of security. The quarter before we used Perception Point, we had about 400 positive identifications of malicious content being used by employees, probably getting them via email. Since using Perception Point, we have almost nothing.

What needs improvement?

The only thing that can be improved in Perception Point is the in-depth analysis and attribution to cyberattack groups. This is an issue I have raised with their product team. Currently, when we get malicious content, we don't know where it came from. One of the things that worries me the most, as a sysop, is whether we are being targeted by any of the cybercrime groups. This is something that Perception Point doesn't do, so I have another cyber threat intelligence team that does the investigating. Ideally, Perception Point should offer this as part of their service.

For how long have I used the solution?

We have been using Perception Point Advanced Email Security for the past four or five months.

What do I think about the stability of the solution?

We are using it as a SaaS and since we have been using it, there have been no noticeable service interruptions.

What do I think about the scalability of the solution?

It seems to be very scalable. It's cloud-based, so it should be able to scale nicely. We haven't done load tests because our load is not very high.

We have about 1,400 people who are protected by this product, and they work in every role that you find in an enterprise. We are located in Asia, Europe, and North America.

How are customer service and technical support?

The technical support is very good. Most of the time, they reply within one hour.

Which solution did I use previously and why did I switch?

Prior to Perception Point, we were using a solution by Barracuda. We switched because Barracuda didn't provide the capability to filter emails and block the malicious content we wanted.

How was the initial setup?

The initial setup was very simple and straightforward. As we are using Perception Point as a mail relay, it only involved changing the MX record or DNS records in order to relay our email messages to Perception Point, and whitelisting the Perception Point addresses in our email systems. It was a very simple configuration, and it was up and running very fast.

We have many domains, and some of them took some time, our major domain was done first and it was completed within one day.

After deployment, it started providing value immediately. That said, it took a few weeks before we identified everything that needed to be whitelisted or blacklisted.

It requires some administration in terms of blacklisting and whitelisting rules for URLs of domains. There are some cases that the out-of-the-box solution doesn't identify properly, especially when there are misconfigurations by people that we communicate with.

What about the implementation team?

I managed the deployment, but someone on my team did the technical setup.

What was our ROI?

We have seen ROI in the form of reduced security team activity, a reduction of employees clicking on phishing emails and malicious content, a reduction in the need to re-image machines that have been infected by malware, and a reduction in the incident response (IR) activities.

What's my experience with pricing, setup cost, and licensing?

We were able to get reasonable pricing that matches the ROI we want, so I think that it is the correct price point.

Which other solutions did I evaluate?

We evaluated other solutions including Mimecast, Sasa Software, Forcepoint, and a couple more. Some of the products that we looked at didn't offer a full SaaS solution so we didn't consider them.

We didn't perform a full pilot program with the rest of the vendors because we had a situation where we wanted to deploy very quickly. We were in a dialogue with Perception Point, it performed perfectly, and we just decided to move on with them.

What other advice do I have?

My advice for anybody who is considering Perception Point is that there are no false negatives and no false positives with this product. Overall, I am very happy with it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
General Manager -Mfg at a consumer goods company with 5,001-10,000 employees
Real User
Top 20
Easily configurable solution suitable for small to medium businesses
Pros and Cons
  • "The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
  • "There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."

What is most valuable?

From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

What needs improvement?

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

For how long have I used the solution?

I have been using Trend Micro Email Security for two and a half to three years.

What do I think about the stability of the solution?

Stability-wise, we have not found any challenges so far.

I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

How are customer service and technical support?

In India they provide very good support.

We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

Whenever we had some issues with our email services, they were all available.

How was the initial setup?

The initial setup was very straightforward. I think it took us 15 days.

It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

Which other solutions did I evaluate?

I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

What other advice do I have?

On a scale of one to ten, I would give Trend Micro Email Security a seven.

Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Good gateway and email security with an easy initial setup
Pros and Cons
  • "It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
  • "We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."

What is our primary use case?

We use Mimecast as our email gateway. We also use it as our archival service. All those phishing, anti-phishing, spear phishing, spamming, and other security filters that they have, we use all of them.

What is most valuable?

We have found email security very good.

The gateway is excellent. 

We have found the archival services to be very valuable.

It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge.

The initial setup is straightforward.

What needs improvement?

It was not so much about the product itself, however, their business model needs improvement. We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee. This is something which really worries us as a company.

For how long have I used the solution?

I've used the solution for about six years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable. There aren't bugs or glitches. It doesn't crash or freeze. It's very good.

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand, it can do so rather easily.

We have grown from about 2,600 users to about 4,000 users. We have added additional geography as well. The product is resilient enough to take care of all of this.

How are customer service and technical support?

We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have been very good and we have no reason to complain.

Which solution did I use previously and why did I switch?

We were previously thinking of an alternative to Mimecast for two reasons. The main reason is as an organization, we are in the financial service industry, and we have to show some data resiliency to our regulators. However, due to the fact that we're present in 30 countries, what happens is all Mimecast data is centrally hosted in one particular grid, which is preventing us from showing data resiliency to them. I want a solution that allows me to selectively map users to a particular geography. 

How was the initial setup?

We didn't find the initial implementation complex. It was pretty easy and rather straightforward.  We didn't run into trouble.

We are a complex organization. We are present in 30 countries. It was a mix of on-prem and some were in Office 365. Due to the set up of our own architecture, we had to undergo some labor, however, otherwise, the entire process was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

We typically use a subscription service. If there are version upgrades. We automatically get upgraded to the latest version, as it's a software as a service setup. We don't need to update it as Mimecast takes care of it.

If you need to extract data from their archival service, there is an additional fee involved.

As we are an enterprise customer and we have a relationship with them, what we are told by the reseller is that we pay about 40% of their list price for this product.

It's an expensive solution. There are other competitors, like Barracuda, who offer similar services. We believe that over the years, they have picked up, and their pricing is much more competitive than Mimecast. As an organization, Microsoft itself has really matured over the years. They offer probably 90% of what Mimecast is offering, and then you don't have to pay anything extra for it because it comes with part of the Office 365 licenses. That is why we also believe that there is a lot of room for Mimecast to get their act together, pricing-wise.

Which other solutions did I evaluate?

We evaluated a few other options such as Cisco IronPort as a security service. We evaluated Proofpoint. The comprehensive solution that Mimecast offers, however, really made us sign on the dotted line.

What other advice do I have?

We're just an end-user.

We use their Perimeter Defense plan, we use their Continuity plan, we also use email to archive. These are the three scales that we use from them.

I would advise others considering the solution to technically evaluate their competencies, their highs, and lows, first. Also, read the fine print, and understand the exact costs. A company will need to understand natively how much of Mimecast capabilities does Microsoft offer if you just subscribe to an Office 365 license. It might make them rethink using this solution.

From a technical standpoint, I would rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1389069
Customer Success Engineer at NetBeez
Real User
Top 20
The feature set is incredibly granular and allows for deep levels of customization
Pros and Cons
  • "The best part is, I rarely have to access the portal as everything is set up and tweaked the way I wanted it. But the feature set is incredibly granular and allows for deep levels of customization."
  • "I guess I would say maybe quick access to training material for end-users. I know partners have access to this but I as an end-user do not have immediate access to new update information."

What is our primary use case?

I use this to protect my primary and shared email boxes for my small business.  I only have a few email addresses so getting enterprise-grade protection for a smaller account is normally difficult.

I utilize every feature ranging from Spam Filtering & ATP to the automated encryption and archiving feature.

The best part is, I rarely have to access the portal as everything is set up and tweaked the way I wanted it. But the feature set is incredibly granular and allows for deep levels of customization.

How has it helped my organization?

I don't have to worry about malicious attacks.  My emails are automatically encrypted and automatically archived. This allows me to save time & money.  I do not have to fuss with each and every suspicious email that comes in and I have it set to give me a report every 4 hours.  So I never miss an email and give myself the opportunity to make sure that everything bad is caught and everything good can be allowed through. This service has allowed me to focus on my core environment and ensure the safety of my customer's data.

What is most valuable?

Spam report is nice as it not only tells me what is malicious but allows me to release annoying but unharmful emails in case I wanted to view them.

The automatic encryption feature is nice because encryption is quite frankly, frustrating to understand. All I had to do was configure rules and the rest was history.

The new ATP features to help combat fraud and name spoofing has been very useful.

I like the simplicity of the signature aspect where I can make quick and easy updates to any and all mailboxes on the fly

What needs improvement?

Right now everything is working fine. Everything is out of flash and migrated into HTML5. The customization has come a long way since this product launched in 2018. Searching and finding emails is as simple as ever. I guess I would say maybe quick access to training material for end-users. I know partners have access to this but I as an end-user do not have immediate access to new update information. Maybe I should check the portal more and it may be available, but they made the product in a way where you can easily set and forget.

For how long have I used the solution?

I have been using this solution since the release, almost two years.

What do I think about the stability of the solution?

I have had no downtime that I can recall.

What do I think about the scalability of the solution?

Should scale to tens of thousands easily.

How are customer service and technical support?

I've only contacted them a few times, response was quick.

Which solution did I use previously and why did I switch?

Office 365 ATP and I did not want to have all of my eggs in 1 basket. Also, Office 365 ATP is limited regarding customization.

How was the initial setup?

With the Azure Directory sync, it took a few minutes.

What about the implementation team?

I did it myself no vendor.

What was our ROI?

I only pay maybe a few hundred a year but I probably save thousands.

What's my experience with pricing, setup cost, and licensing?

The initial setup took minutes, tweaking everything took maybe an hour to set up to my liking. The costs is very inexpensive compared to other solutions.

Which other solutions did I evaluate?

  • Proof Point
  • App River
  • Barracuda
  • Spam Titan

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Barracuda Networks, Microsoft, TitanHQ, and other competitors of Barracuda Essentials. Updated: January 2022.
564,322 professionals have used our research since 2012.