We use BPMN for process design. We check our processes. There is the start event, then there are the tasks and steps as well as risks on the steps and controls. In the end, there is a result event of the process. There is a hierarchy model through the processes themselves to locate, classify, and build a whole tree off of the complete process design. So, we try to get the complete process model in all the layers. It is not only about flow diagrams. You also need the hierarchy system in the process design to get an idea of which business area it is, which products we handle there, etc. This is to get some kind of a systematic approach to a wide area of the complete company, e.g., which services are delivered from whom and how it is organized.
We separated the fields. We had some kind of internal control system, which was one use case for us. We had risk management and how to get a picture up of the actual risk evaluation. We had the policy management separated. We started process management. This is all integrated on the technical side and the tools' side. We tried to get the different solutions out of the one system to see them as different solutions with different responsible people with different roles behind them.
It fits all together, so there are no completely loose ends, where there is one philosophy and one architecture behind it. We managed to get it a little bit separated, but it has good connection process management, internal control systems, and a risk system. It is very well-integrated.
We are using Connect and ARCM. ARCM is the ARIS governance, risk, and compliance module to do workflow-orientated stuff, e.g., how much is your risk.
Another use case is value chain processes. These are in a hierarchy built up through the company and our business use cases since we have export and capital market services. At the bottom, we decided to use only a business process model notation (BPMN), which made it possible for us to integrate on this flow chart. This integrates risks and controls directly on a flow chart, making it easier for non-super process experts to get an idea of the steps, controls, and risk as well as how this all fits together to get a good overview at the starting point when working with these processes.