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Senior Lead Technologist at a tech services company with 10,001+ employees
Real User
Linking of PI Objectives with different features was cool, but it didn't have integration with Jira

What is our primary use case?

Jira didn't do the portfolio very well, so the use case was trying to do the work with multiple teams. Jira couldn't do that out of the box.

What is most valuable?

The linking of PI Objectives with different features was one of the cool things. It had features, epics, and stories out of the box. 

What needs improvement?

It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product.

For how long have I used the solution?

I had a little bit of experience with it when we tested it. We just did a review of it while trying to compare three products.

How are customer service and support?

We dealt with some folks over there. I can't remember who we worked with there. Their support was really good because…

What is our primary use case?

Jira didn't do the portfolio very well, so the use case was trying to do the work with multiple teams. Jira couldn't do that out of the box.

What is most valuable?

The linking of PI Objectives with different features was one of the cool things. It had features, epics, and stories out of the box. 

What needs improvement?

It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product.

For how long have I used the solution?

I had a little bit of experience with it when we tested it. We just did a review of it while trying to compare three products.

How are customer service and support?

We dealt with some folks over there. I can't remember who we worked with there. Their support was really good because they were trying to sell us the product. They were trying to get a procurement, so they were really nice, but I can't say about the support after the product purchase.

Which other solutions did I evaluate?

We compared AgileCraft, Rally, and ALM Octane. We decided not to go with AgileCraft because of the expense of doing it.

What other advice do I have?

I would rate AgileCraft a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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