Jira Align vs ServiceNow DevOps comparison

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Executive Summary

We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, OpenText, ServiceNow and others in Value Stream Management Software.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I've had no issues with Align's stability.""The deployment phase of Jira Align wasn't difficult.""Jira is one of the most widely used tools in the market, and it has a vast amount of data already stored in it. Jira Align is crucial in orchestrating this data and providing valuable views and insights. However, it's essential for tools like Jira Align to offer configurable features. While complete customization might not always be feasible for enterprise-level tools, configurable features allow organizations to drive transformation accordingly.""The technical support services are excellent.""The most valuable features in Jira Align are the dashboard and the reporting feature.""The product has good visualization capabilities and helps to see the different dimensions of a plan.""I found Confluence most valuable.""The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful."

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"I have found the ease of CACD integration to be the most valuable feature.""The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.""It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool.""We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

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Cons
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other.""The solution’s stability could be improved.""AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product.""Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible.""We have experienced errors with the internal server that occurs frequently.""The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.""Maybe some of the terms and the connectivity could be improved.""For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."

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"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper.""Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces.""Pricing is our biggest concern with the solution.""The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

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Pricing and Cost Advice
  • "The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees."
  • "The license for Jira Align is priced fairly."
  • "Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
  • "I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
  • "My company pays approximately 399 USD per month for the solution."
  • "On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten."
  • "The tool is moderately expensive."
  • "Jira Align is an expensive solution."
  • More Jira Align Pricing and Cost Advice →

  • "We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
  • "It's very expensive, so some organizations can't afford the additional license."
  • "Though it is an expensive solution, it is an affordable one, in my opinion."
  • More ServiceNow DevOps Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product's most valuable feature is CMDB for services desk management and backlog projects.
    Top Answer:Jira Align's cost needs improvement.
    Top Answer:We use Jira Align for service desk and backlog project management.
    Top Answer:The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.
    Top Answer:As of now, our company doesn't see any area where the solution has any shortcomings. From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the… more »
    Top Answer:My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production… more »
    Ranking
    Views
    1,438
    Comparisons
    785
    Reviews
    25
    Average Words per Review
    517
    Rating
    8.0
    Views
    466
    Comparisons
    207
    Reviews
    1
    Average Words per Review
    837
    Rating
    8.0
    Comparisons
    Learn More
    Atlassian
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    Overview

    Jira Align is a cloud-based agile planning tool designed to help enterprises visualize, manage, and carry out large-scale software and IT projects. Jira Align’s features are designed to align the activities of your company’s development team with the overall goals of the organization by helping you achieve the following results:

    • Connect and coordinate enterprise-level business teams.
    • Make your entire enterprise’s work visible to drive and improve business outcomes.
    • Improve product quality with a fully aligned organization.
    • Shorten delivery cycles by increasing operational efficiency.

    With Jira Align’s integration with Jira Software, businesses can simplify governing large-scale software development efforts by translating their strategy and goals into the technical execution and delivery of work.

    Jira Align uses the aggregated data from Jira Software to produce reports on every aspect of the development process. Product stakeholders are granted immediate visibility into the progress that has been made and can easily identify delays and their causes.

    The solution also assists in budget planning by assigning expenses to various work items and giving management real-time insights into ongoing expenditures and performance against set budgets.

    Jira Align Features

    Some of the top features and benefits of using Jira Align include:

    • Strategy management: Jira Align provides a clear visualization of where your enterprise is holding via strategic snapshots. The snapshot helps guide teams throughout the product. With the snapshot in view, it becomes easier to see and track the goals your company wants to carry out.
    • Progress monitoring: View a progress bar that provides indication of the level of completeness of your projects. The interface is populated with live data, which assists with planning and execution reporting.
    • Reporting and metrics: Jira Align creates valuable insights using the aggregated data it collects, ensuring that changes are tracked across teams and results are made visible early on in the process. These metrics allow managers to quickly determine what actions need to be taken.
    • Scalability: Jira Align is designed to work within organizations with hundreds of technical staff members and it can scale to support tens of thousands of users.
    • Backlogs and workflows: Effectively manage your work utilizing backlogs and workflow boards.
    • Customizable dashboard: Lay out key data points to help management keep tabs on important items. Easily make decisions based on active live consolidated data along with forecasting, risk tracking reports, and more. To help lower risks, Jira Align provides you with a visualization of program cross dependencies. It also displays a comprehensive view of resource utilization across projects, and highlights inefficiencies so that they can be resolved quickly.

    Reviews from Real Users

    Jira Align stands out among its competitors for a number of reasons. Two major ones are its program-level planning options and its reporting capabilities.

    A project manager at a consultancy notes, “I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.”

    ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

    Sample Customers
    Anthem, nielsen, Homeland Security, NCR, dimension data
    Syntax, Bridgewater Bank, Capita
    Top Industries
    REVIEWERS
    Computer Software Company39%
    Financial Services Firm11%
    Healthcare Company6%
    Maritime Company6%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company12%
    Manufacturing Company10%
    Insurance Company6%
    VISITORS READING REVIEWS
    Financial Services Firm30%
    Manufacturing Company10%
    Insurance Company8%
    Healthcare Company8%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise27%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    REVIEWERS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise5%
    Large Enterprise84%

    Jira Align is ranked 1st in Value Stream Management Software with 35 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Jira Align is rated 8.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Jira Align is most compared with OpenText ValueEdge, ServiceNow Strategic Portfolio Management, JIRA Portfolio, Planview AgilePlace and Polarion ALM, whereas ServiceNow DevOps is most compared with Plutora.

    See our list of best Value Stream Management Software vendors.

    We monitor all Value Stream Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.