Jira Align vs ServiceNow DevOps comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.

Find out in this report how the two Value Stream Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Jira Align vs. ServiceNow DevOps Report (Updated: November 2022).
656,862 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Jira Align's most valuable features are the roadmap, the program board, and the reports.""Align enables the capture of all capabilities.""The initial setup is very straightforward.""I've had no issues with Align's stability.""It's easy to set up.""Jira Align helps us manage communication and tasks for a variety of teams without overlap.""Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement.""Being able to do PI planning using the program levels is most valuable. I find that the program-level reporting is most useful."

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"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool.""We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities.""I have found the ease of CACD integration to be the most valuable feature."

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"There are fewer customization options in Jira Align due to how it was designed.""Lacks sufficient reporting capabilities.""Maybe some of the terms and the connectivity could be improved.""Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible.""There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other.""The synchronization between Jira and Jira Align takes too long.""One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out.""Jira Align can improve the visibility of executive teams."

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"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles.""Pricing is our biggest concern with the solution.""Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

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Pricing and Cost Advice
  • "The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees."
  • "The license for Jira Align is priced fairly."
  • "Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
  • More Jira Align Pricing and Cost Advice →

  • "We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
  • "It's very expensive, so some organizations can't afford the additional license."
  • More ServiceNow DevOps Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Jira Align helps us manage communication and tasks for a variety of teams without overlap.
    Top Answer:The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.
    Top Answer:I used Jira Align when I was working with CACI. We use Jira Align to build and manage workflows, which allows each team to understand their work.
    Top Answer:I have found the ease of CACD integration to be the most valuable feature.
    Top Answer:Pricing is our biggest concern with the solution.
    Top Answer:We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development.
    Average Words per Review
    Average Words per Review
    Learn More
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    Jira Align is a cloud-based agile planning tool designed to help enterprises visualize, manage, and carry out large-scale software and IT projects. Jira Align’s features are designed to align the activities of your company’s development team with the overall goals of the organization by helping you achieve the following results:

    • Connect and coordinate enterprise-level business teams.
    • Make your entire enterprise’s work visible to drive and improve business outcomes.
    • Improve product quality with a fully aligned organization.
    • Shorten delivery cycles by increasing operational efficiency.

    With Jira Align’s integration with Jira Software, businesses can simplify governing large-scale software development efforts by translating their strategy and goals into the technical execution and delivery of work.

    Jira Align uses the aggregated data from Jira Software to produce reports on every aspect of the development process. Product stakeholders are granted immediate visibility into the progress that has been made and can easily identify delays and their causes.

    The solution also assists in budget planning by assigning expenses to various work items and giving management real-time insights into ongoing expenditures and performance against set budgets.

    Jira Align Features

    Some of the top features and benefits of using Jira Align include:

    • Strategy management: Jira Align provides a clear visualization of where your enterprise is holding via strategic snapshots. The snapshot helps guide teams throughout the product. With the snapshot in view, it becomes easier to see and track the goals your company wants to carry out.
    • Progress monitoring: View a progress bar that provides indication of the level of completeness of your projects. The interface is populated with live data, which assists with planning and execution reporting.
    • Reporting and metrics: Jira Align creates valuable insights using the aggregated data it collects, ensuring that changes are tracked across teams and results are made visible early on in the process. These metrics allow managers to quickly determine what actions need to be taken.
    • Scalability: Jira Align is designed to work within organizations with hundreds of technical staff members and it can scale to support tens of thousands of users.
    • Backlogs and workflows: Effectively manage your work utilizing backlogs and workflow boards.
    • Customizable dashboard: Lay out key data points to help management keep tabs on important items. Easily make decisions based on active live consolidated data along with forecasting, risk tracking reports, and more. To help lower risks, Jira Align provides you with a visualization of program cross dependencies. It also displays a comprehensive view of resource utilization across projects, and highlights inefficiencies so that they can be resolved quickly.

    Reviews from Real Users

    Jira Align stands out among its competitors for a number of reasons. Two major ones are its program-level planning options and its reporting capabilities.

    A project manager at a consultancy notes, “I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.”

    ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

    Learn more about Jira Align
    Learn more about ServiceNow DevOps
    Sample Customers
    Anthem, nielsen, Homeland Security, NCR, dimension data
    Syntax, Bridgewater Bank, Capita
    Top Industries
    Financial Services Firm21%
    Computer Software Company12%
    Manufacturing Company9%
    Insurance Company9%
    Financial Services Firm16%
    Insurance Company14%
    Computer Software Company12%
    Manufacturing Company9%
    Company Size
    Small Business15%
    Midsize Enterprise46%
    Large Enterprise38%
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Small Business14%
    Midsize Enterprise4%
    Large Enterprise82%
    Buyer's Guide
    Jira Align vs. ServiceNow DevOps
    November 2022
    Find out what your peers are saying about Jira Align vs. ServiceNow DevOps and other solutions. Updated: November 2022.
    656,862 professionals have used our research since 2012.

    Jira Align is ranked 1st in Value Stream Management Software with 15 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 3 reviews. Jira Align is rated 8.4, while ServiceNow DevOps is rated 7.4. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A stable solution that is useful for cases and incidents tracking and help desk and knowledge management". Jira Align is most compared with ServiceNow Strategic Portfolio Management, Microsoft Azure DevOps, JIRA Portfolio, Planview AgilePlace and Digital.ai Agility, whereas ServiceNow DevOps is most compared with Plutora. See our Jira Align vs. ServiceNow DevOps report.

    See our list of best Value Stream Management Software vendors.

    We monitor all Value Stream Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.