We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.
Find out what your peers are saying about Atlassian, OpenText, ServiceNow and others in Value Stream Management Software."I've had no issues with Align's stability."
"The deployment phase of Jira Align wasn't difficult."
"Jira is one of the most widely used tools in the market, and it has a vast amount of data already stored in it. Jira Align is crucial in orchestrating this data and providing valuable views and insights. However, it's essential for tools like Jira Align to offer configurable features. While complete customization might not always be feasible for enterprise-level tools, configurable features allow organizations to drive transformation accordingly."
"The technical support services are excellent."
"The most valuable features in Jira Align are the dashboard and the reporting feature."
"The product has good visualization capabilities and helps to see the different dimensions of a plan."
"I found Confluence most valuable."
"The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful."
"I have found the ease of CACD integration to be the most valuable feature."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"The solution’s stability could be improved."
"AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product."
"Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
"We have experienced errors with the internal server that occurs frequently."
"The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."
"Maybe some of the terms and the connectivity could be improved."
"For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"Pricing is our biggest concern with the solution."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
Jira Align is ranked 1st in Value Stream Management Software with 35 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Jira Align is rated 8.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Jira Align is most compared with OpenText ValueEdge, ServiceNow Strategic Portfolio Management, JIRA Portfolio, Planview AgilePlace and Polarion ALM, whereas ServiceNow DevOps is most compared with Plutora.
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