We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.
Find out in this report how the two Value Stream Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Jira Align's most valuable features are the roadmap, the program board, and the reports."
"Align enables the capture of all capabilities."
"The initial setup is very straightforward."
"I've had no issues with Align's stability."
"It's easy to set up."
"Jira Align helps us manage communication and tasks for a variety of teams without overlap."
"Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement."
"Being able to do PI planning using the program levels is most valuable. I find that the program-level reporting is most useful."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"I have found the ease of CACD integration to be the most valuable feature."
"There are fewer customization options in Jira Align due to how it was designed."
"Lacks sufficient reporting capabilities."
"Maybe some of the terms and the connectivity could be improved."
"Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"The synchronization between Jira and Jira Align takes too long."
"One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."
"Jira Align can improve the visibility of executive teams."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"Pricing is our biggest concern with the solution."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
Jira Align is ranked 1st in Value Stream Management Software with 15 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 3 reviews. Jira Align is rated 8.4, while ServiceNow DevOps is rated 7.4. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A stable solution that is useful for cases and incidents tracking and help desk and knowledge management". Jira Align is most compared with ServiceNow Strategic Portfolio Management, Microsoft Azure DevOps, JIRA Portfolio, Planview AgilePlace and Digital.ai Agility, whereas ServiceNow DevOps is most compared with Plutora. See our Jira Align vs. ServiceNow DevOps report.
See our list of best Value Stream Management Software vendors.
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