How has it helped my organization?
The talent management function of ADP enhanced the recruitment and retention strategies. There are easy modules when it comes to recruitment on ADP. It makes sure that the parties involved are aware of what's going on.
The talent management recruitment lacks the ability to filter down candidates by job posting, which seems a little odd for a system so capable. Let's say you have five different job postings up, and you are the hiring manager; you'll see all of the applicants listed in the same pool. You are able to sort it out, but not filter it by job posting.
What is most valuable?
The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature.
Plus, ADP's Marketplace allows you to integrate other features onto it. There are a lot of options, as opposed to BambooHR, which has a few, but not as many.
What needs improvement?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of.
If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what.
We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions.
This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
For how long have I used the solution?
I used it for two and a half years.
What do I think about the scalability of the solution?
The company has around 6,000 employees.
How are customer service and support?
It's low. None of it is good. I understand ADP is big and has lots of clients, so when I call in for a fix, it takes quite a bit of time. There is no chat function, so I'm stuck on the call for, like, half an hour, 45 minutes, easy.
How would you rate customer service and support?
What was our ROI?
The cost savings with ADP came from not having to deal with the issues between BambooHR and Payworks, where we needed to spend time and effort synchronizing data. This allowed our HR team to be available for other tasks.
From a more operational business side, ADP gives the organization more visibility into what's happening in HR. For example, if we're recruiting for a position, we can easily and quickly see how many applicants we have. The flexibility in reporting is something BambooHR didn't have in terms of customized reports. You could ask and create custom reports with just a reason.
What's my experience with pricing, setup cost, and licensing?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to other users.
I would rate the pricing a nine out of ten, with ten being expensive.
Which other solutions did I evaluate?
I've looked into a major competitor in the area, Dayforce. The biggest difference for me was the user interface. It just looked and seemed so much easier and simpler with ADP in terms of the self-service aspect and how the information is laid out on each page.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. It's got a lot of features. The reason I'm not giving it a full score is largely due to the complexity and the customer service.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
