Zoom Reviews

Zoom's cloud-based service eliminated costs for on-prem infrastructure and enabled seamless virtual meetings from various locations. Its integration enhances communication and business processes, positively impacting ROI. Users experienced a 60% ROI increase and financial savings on travel and office space. Zoom's features allow easy organization of meetings, increasing efficiency and productivity. Employing ample storage for meeting information enhances usability, while budget-friendly pricing aligns with value, making Zoom a valuable tool for remote collaboration.

Zoom offers both free and paid versions, with the free version having a 40-minute time limit for group meetings. Licensing for Zoom is based on team size and usage needs, with pricing available monthly or annually. The solution is widely considered affordable and cost-effective compared to competitors, although some buyers consider it pricey. Zoom's licensing model supports flexible use across devices under the same user license, with enterprise pricing starting at approximately $149 to $300 annually.

• "The solution is affordable."
• "For personal use, I use the free version of Zoom, so I haven't paid anything."
• "The tool's paid version is not that expensive. You need to pay 150 USD per year."

Zoom is primarily utilized for virtual meetings, including conferencing, webinars, training, and client communication. Organizations use it for internal and external collaboration, replacing face-to-face interactions. Many rely on it for remote work, maintaining connection with staff, clients, and stakeholders. It supports presentations, teaching, and casual gatherings. Features like screen sharing and recording enhance its utility. Zoom is integral for integrating various platforms, managing global teams, and facilitating seamless collaboration in diverse settings.

Zoom's customer service is generally appreciated. While some users rate it highly, others find room for improvement. Many haven't needed support due to the platform's user-friendly nature and effective training resources. Issues, when they occur, are often managed through internal teams or resolved using online resources. Direct contact with Zoom support is minimal, but when contacted, the response is usually prompt and helpful. Some desire better organization and localization from Zoom.

Many users found Zoom's initial setup to be simple and intuitive, taking only a few minutes to complete. It often involves downloading and installing the app, which many describe as easy. Even those less familiar with technology generally had no difficulty. While some have noted a need for training for administrators, end users typically experienced minimal complexity. The setup being cloud-based also helped avoid technical difficulties, making deployment quick and user-friendly.

Zoom is highly adaptable, efficiently accommodating various meeting sizes. Organizations report scalability for both small sessions and large gatherings, with numerous users engaging concurrently. Scaling can be effortlessly managed with reliable performance, ensuring efficient operations during expansive conferences. Most report satisfactory experiences, noting ease in managing high participant numbers. The platform maintains strong functionality during peak usage, with smooth transitions and consistent quality observed across various settings. Many successfully use Zoom for extensive internal and external meetings.

Zoom is predominantly stable, with high ratings from most users, although some report occasional connectivity or performance issues. Stability often depends on internet quality, especially with larger meetings. Many rate Zoom well, mentioning minimal glitches or crashes. Concerns about bandwidth and system resource usage exist, but they credit Zoom with being reliable and consistent. Users appreciate the stability, stating it performs better than other tools they’ve used.