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Zoho CRM Plus Reviews

Vendor: Zoho
4.0 out of 5
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What is Zoho CRM Plus?

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

Get the Customer Experience Management Buyer's Guide and find out what your peers are saying about Zoho CRM Plus, Tech Mahindra and more!
Zoho CRM Plus is the #8 ranked solution in top Customer Experience Management solutions. PeerSpot users give Zoho CRM Plus an average rating of 8.0 out of 10. Zoho CRM Plus is most commonly compared to Tech Mahindra: Zoho CRM Plus vs Tech Mahindra.
Buyer's Guide
Customer Experience Management
May 2025
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Helped 853,868 peers since 2012

Featured Zoho CRM Plus reviews

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Zoho CRM Plus mindshare

As of June 2025, the mindshare of Zoho CRM Plus in the Customer Experience Management category stands at 2.2%, up from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management
 
 
Key learnings from peers

Valuable Features

Zoho CRM Plus offers stability, ease of use, and comprehensive features like sales module, pipeline, and analytics, enhancing team collaboration and organization. Teams utilize API for Google Maps integration for prospect management, and automatic call transcription for insights. Integration with Zoho Desk and Projects boosts customer support and management efficiency. Automation reduces manual tasks, improving operations and customer satisfaction, while documenting meetings and tracking tasks in business development processes adds value.
  • "Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."
  • "Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."
  • "My advice is to use Zoho CRM Plus because it deserves a rating of nine."

Room for Improvement

Zoho CRM Plus requires improvements in user interface and configuration process. Technical support and integrations are challenging, and more detailed reports are necessary. Mobile app features need enhancement. Compared to HubSpot and Salesforce, it lacks functionalities. AI-based prompts and data quality controls need upgrading. More development skills for Deluge language and better integration support would enhance user experience. Users desire a trainable AI to quickly adapt and respond to customer queries.
  • "Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."
  • "There is no single platform that can streamline everything effortlessly, which makes our setup complex."
  • "Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."

Pricing

Zoho CRM Plus is praised for its competitive pricing, seen as affordable and providing value for money by users. The tool offers yearly licensing costs and favorable long-term pricing options. However, some find it more suitable for small businesses and note it can be pricier than local alternatives in regions like Brazil. Users appreciate the available pricing tiers, though some rate its affordability lower. The solution aids in effectively managing marketing and deals.
  • "The tool's pricing is moderate, and licensing costs are yearly."
  • "I rate the solution's pricing a three out of ten. It is very affordable."
  • "It is an affordable product."

Popular Use Cases

Organizations employ Zoho CRM Plus for multiple tasks such as adding new customers, managing sales pipelines and leads, and tracking the journey from prospects to customers. They utilize it for patient monitoring, business communication through WhatsApp, and integrating contact data with ERP systems. Other key activities include reaching VIPs, monitoring customer sentiments, and centralizing the customer database. They also use its AI features for recording calls and managing various product pipelines effectively.

Service and Support

Zoho CRM Plus users commend its customer service and support for quick response and effective query resolution. Experts are accessible globally and emails are answered swiftly with clear responses. Many users rate the support highly, noting satisfactory local technical aid related to tool development. Online resources like documentation and videos are readily available, enabling users to resolve most issues independently.

Deployment

Zoho CRM Plus has a cloud-based setup that many found easy if familiar with CRM. While the deployment was straightforward, technical challenges were noted. It typically took two months, often managed by one person. Users experienced complexity when integrating various modules for streamlined efficiency. The configuration process appeared complex for some, especially new users. Despite these challenges, understanding the underlying concept helped streamline the setup process.

Scalability

Zoho CRM Plus demonstrates mixed scalability perceptions. Some organizations easily increase users, while others experience challenges. Ratings vary, with several assigning ratings between seven to eight and a half. Many find it scalable, deploying quickly based on needs. Despite some issues with larger groups, many manage to expand usage efficiently. Multiple users utilize it regularly, reflecting satisfactory scalability in many cases. Organizations frequently consider it capable of supporting their requirements.

Stability

Users generally find Zoho CRM Plus stable, with most ratings between six and eight. The platform doesn’t crash and offers reliable service when configured correctly. Customization may affect stability, but cloud deployment ensures 99.99% uptime. Some users have never encountered issues due to its fast and efficient services, highlighting the importance of effective tool usage for optimal performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Customer Experience Management Buyer's Guide for additional reliable information.

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Learn more about Zoho CRM Plus

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?
  • Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
  • Task Tracking: Helps teams document and monitor tasks seamlessly.
  • Team Collaboration: Enhances alignment and communication across teams.
  • Reports and Analytics: Offers insights for different business levels.
What benefits and ROI should users look for?
  • Improved Team Alignment: Simplifies communication and information sharing.
  • Enhanced Sales Tracking: Streamlines lead and pipeline management.
  • Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

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Tech Mahindra vs Zoho CRM Plus
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Zoho CRM Plus reviews

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JO
Chief Information Officer at granistr
Verified user of Zoho CRM Plus
May 4, 2025
Efficiently managing prospects and communications with seamless API and integration solutions

Pros

"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."

Cons

"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."

What is our primary use case?

We are finding prospects from the Google Maps Business API, then classifying these to the deals and transferring them to our Zoho CRM Plus team. We correspond on WhatsApp Business and perform other communications via Zoho, including phone calls. Once the deals are commenced to sales, we transfer these contact data to our ERP and close those deals.

What is most valuable?

Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations. We use API, which connects to Google Maps Business solution, allowing us to find prospects from any country using this integration. We manage all our operations regarding marketing and deals prospect management, which saves a lot of workplaces.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (417 words)
PeerSpot user
Solution architect at a retailer with 5,001-10,000 employees
Verified user of Zoho CRM Plus
May 3, 2025
Customer interactions improve as operations streamline with increased efficiency

Pros

"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."

Cons

"There is no single platform that can streamline everything effortlessly, which makes our setup complex."

What is our primary use case?

Our primary use case for Zoho CRM Plus is centered around customer service. We aim to have a common customer database and a platform that effectively manages all aspects of customer management. We are particularly focused on gathering information about customer sentiments, for which Zoho CRM Plus provides solutions.

What is most valuable?

Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management. We appreciate its integration capabilities, which automate portions of our workflow, eliminating manual processes within customer management. This automation has been valuable for streamlining operations and increasing efficiency.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (453 words)
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JJ
Advisor at a tech services company with 11-50 employees
Verified user of Zoho CRM Plus
Apr 25, 2025
Automatic call insights and enhanced customer support become integral tools for managing customer journeys

Pros

"My advice is to use Zoho CRM Plus because it deserves a rating of nine."

Cons

"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."

What is our primary use case?

I use Zoho CRM Plus to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, simple automations, and recording telephone calls using AI features.

What is most valuable?

One of the most valuable features of Zoho CRM Plus is the automatic recording and transcription of telephone calls using the AI feature, Teletizia. This tool can summarize conversations, highlight important points in bullet form, and provide account managers with insights over time. Additionally, Zoho CRM Plus offers integrated operations with Zoho Desk and Zoho Projects, enhancing customer support and project management efficiency.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (388 words)
Amit Kawadiwale - PeerSpot user
Senior Product Manager at quickwork
Verified user of Zoho CRM Plus
May 29, 2024
A flexible solution that helps to manage sales pipelines and leads

Pros

"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."

Cons

"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus. "

What is our primary use case?

We use the tool to manage sales pipelines and leads. 

What is most valuable?

The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution.

Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (336 words)
StevenParker - PeerSpot user
CEO at a non-tech company with 1-10 employees
Verified user of Zoho CRM Plus
Jan 18, 2024
Stable product with efficient management of business development processes

Pros

"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

Cons

"Zoho CRM Plus's configuration process could be improved. "

What is our primary use case?

We use the application to reach VIPs and track sales leads for business development.

What is most valuable?

The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (293 words)
MADHAV CHABLANI - PeerSpot user
Consulting Chief Information Officer at Tippingedge
Verified user of Zoho CRM Plus
Dec 23, 2023
Comes with good features and performance but issues are there with integration, stability, scalability and support

Pros

"The tool's features and performance are good. "

Cons

"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless. "

What is our primary use case?

We use the solution for patient monitoring. 

What is most valuable?

The tool's features and performance are good. 

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (196 words)
WW
Owner at Lucracorp
Verified user of Zoho CRM Plus
Dec 9, 2023
Provides ease of adding new users and efficient stability

Pros

"The product has valuable stability features. "

Cons

"Zoho CRM Plus's UI could be more user-friendly. "

What is our primary use case?

We use the product to add new customers.

What is most valuable?

The product has valuable stability features.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (160 words)
Dele Nedd - PeerSpot user
Co-Founder and CEO at Descasio
Verified user of Zoho CRM Plus
May 15, 2024
An easy to use and reliable solution that helps with team collaboration

Pros

"The tool is a simple solution that is easy to use. It helps with team collaboration. "

Cons

"Zoho CRM Plus needs to have more detailed reports. "

What is most valuable?

The tool is a simple solution that is easy to use. It helps with team collaboration. 

What needs improvement?

Zoho CRM Plus needs to have more detailed reports. 

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (231 words)