WalkMe Reviews

My main use case for WalkMe is measuring the adoption of enterprise applications, user digital task completion rate and time, so in general, digital task performance, and of course, also contextual guidance.

In order to measure the digital task performance, I set up the analytics that measure user interactions with individual UI elements of applications, as well as how users navigate across or through digital tasks, measuring completion of different milestones and key steps throughout the task, in order to understand at which stage of a process or a task users drop off, and how long it takes them to complete a task.

The very well-developed core capability of the contextual guidance is definitely valuable, and I believe one of the best features is the custom report builder that allows me to leverage very granular measures and metrics around user activity, which becomes especially powerful when combined with the organizational attributes.

WalkMe has been implemented as part of the key digital transformations related to, for example, the core technology of our organization, such as SAP. It also brings the visibility to our IT organization around the usage of applications, and it helps us ensure that the ROI of the applications is being maximized. Users get the technology they need, and they know how to use it in a way that ensures company success.

I use an assumptive model that indeed shows time savings, but I cannot provide any concrete figures.

Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area.

I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited.

Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.

I have been using WalkMe for more than six years.

WalkMe scalability is fully dependent on the resources that I mentioned before. The license cost or the deployment is not an issue, but as the program is being scaled up, there is the need for resources for new content development, and content maintenance costs grow exponentially. Again, the bottleneck or the trap that many organizations fall into is not the cost of the software, but the cost of the manpower.

Customer support is really great. I have a customer success manager, and the program management and operational support is excellent. The technical support is also very good. There are some hiccups when tickets take longer than expected to be resolved, but I think that is nothing unusual. Overall, support is really good.

WalkMe has been the original choice of my organization.

In my previous role, I evaluated competitors such as Whatfix, Userlane, and Pendo.

When buying WalkMe, finding an implementation partner is definitely important. I cannot do it alone, and if I try to implement WalkMe on one application, I would not see the success and I would not see the value. I would most likely drop this solution after the initial two years. Professional services should not be underestimated, and the solution should not be under-budgeted for, because the license cost is only part of the total cost of ownership of WalkMe or other digital adoption platforms.

I can share that currently, without going into specific figures, our main success story is the adoption of a new AI enterprise solution. Thanks to WalkMe, I managed to migrate users from a legacy AI solution to a new one in about two months, and currently, this new solution has even more users than the legacy one. This has been the most successful use case to date. Beyond that, I already measure the adoption of 40 applications across our IT stack without any need for additional deployment or additional software procurement. WalkMe in that way allows me to generate savings.

The original price that was presented by the vendor was way too high for the current maturity of the digital adoption program and the organization. However, throughout the negotiation and procurement process, I managed to find a price that satisfies both my organization as a customer and the vendor.

One critical point that makes digital adoption platforms, including WalkMe, cost way underestimated is the lack of upfront professional services costs. It is basically impossible to introduce and build up an effective digital adoption program without experienced resources. Companies very often perceive WalkMe and digital adoption as a supporting capability without dedicating enough resources to get enough headcount to develop the content and manage the program. The development cost and professional services cost is something that is being missed.

Overall, I think that WalkMe is a great product that has been struggling with its personality or identity over the last year and a half, but the core capabilities are leading in the market. I believe that in general, digital adoption platforms with WalkMe being the best one in the market bring a lot of value and possibilities to organizations. Probably even the vendors cannot really sell it enough or position it well enough, because I think they focus on improving productivity and promising some exceptional productivity gains when there are way more value drivers that these products deliver. I would definitely recommend it. I rate this product an 8 out of 10.

WalkMe guides end users on how to use tools such as Salesforce when they are new to the platform. It functions as an extension running on top of Salesforce, helping end users understand how to navigate and use the platform.

WalkMe provides step-by-step guidance by instructing end users on UI elements, available fields, and next steps in their workflow. It serves as a guiding tool for end users to understand how to use the product.

The approval process is one of the good features of WalkMe, as it tells us what needs to be done properly.

In-app guidance features definitely help my users better navigate complex software, as it usually reduces a lot of tickets that are raised by end users. Users are often unable to view some information or do not know how to proceed with the next steps.

The in-app guidance reduces a lot of tickets that are getting logged to the L1 team. Since this feature is already provided to end users, they can solve issues on their own, which helps reduce the ticket volumes being logged into Salesforce.

WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%. Earlier, we used to get 70 tickets, and now the ticket volume has come down to about 50 or 55. For an overall year, the ticket volume has gone down to about 200 or 250 tickets, which means less time is spent by the L1 teams.

There is always a scope to improve WalkMe. The interactions and the UI interaction could improve somewhat. I would like to see something more from a UI perspective in WalkMe, particularly if the interactions could be more user-friendly. Additionally, the step-by-step guidance sometimes takes a lot of time to move from one stage to another, so if that response time could improve, that would be a good improvement.

It has been almost a year since I switched to WalkMe, starting from last April.

WalkMe could improve their technical support response time, and it depends on which edition has been signed for. If you have signed for premium support, they usually reply back soon with a response time of less than 30 minutes. If you have normal support, the waiting time for the first response is usually two hours. I am in the middle tier of support where the first response is given within the next two hours. We do not have premium support; we have signed for normal support.

WalkMe is the first time I am working with such tools.

The evaluation of tools before finally choosing WalkMe was done by the higher management team, and I was only involved in the integration. I may not be sure what was discussed regarding any alternate products.

I have already seen return on investment, as it is almost around 3.5% or 4% yearly. I do not know the exact amount, but the metrics that were discussed are around 5%, so it is around 4% or 4.2% or something similar.

The pricing is reasonable at the moment, at least what has been offered by the WalkMe team.

WalkMe is more geared toward the end user who uses it, so I am more from the product side working with B2C products. At least for the next year, we will be with WalkMe, and at the moment, we are not looking for any change. I would rate this review overall as 4 out of 5.

My main use case for WalkMe is its application in SAP to guide the end users in order to avoid errors. A quick and specific example of how I use WalkMe in SAP to avoid these errors is an enablement; it is a step-by-step flow that I built from scratch for example, SAP MM there in a purchase requisition, guiding the end user to make fewer mistakes.

In my opinion, the best features that WalkMe offers include the dashboard, where we can see and monitor the errors, understand where the end users are making mistakes, and why they are making mistakes. We can have very accurate metrics.

WalkMe has had a positive impact on my organization by reducing the workload of the IT area, lowering support tickets, and resulting in a drop of approximately 15% after the rollout.

WalkMe can be improved in the way that it took three months before we could start implementing it, and it has some functions that are not very clear at the beginning, but after it was implemented, it was very good.

I focused more on the learning curve, so we had a very refined effort in teaching the user how to use WalkMe. It was a very detailed hands-on guide, and I believe that the preparation for it is the foundation of everything.

I give it that number nine because more trainings from SAP's side for WalkMe were missing, so that we could learn and reduce the three-month learning period.

I have been using WalkMe for approximately eight months.

WalkMe is stable.

WalkMe's customer support has some flaws.

I previously used PowerLeads, which provided trainings for the end user, and we had a reduction in the training part.

The process of reducing tickets became easier as we reduced the issue of trainings, travel time, and the cost of the end user having to stop in order to take an online training or sometimes even in-person training.

I have already obtained return on investment, with productivity increased by 60%, a time and training cost savings of almost 80%. We had metrics to know where the user makes the most mistakes and where they fail the most, focusing training more on almost 80–90%. It was a very enjoyable job, and it was really nice to see the results.

My experience with WalkMe's pricing, setup costs, and licensing indicates that it is a high price, but it brings a nice return.

I did not evaluate other options before choosing WalkMe.

My advice to other people who are thinking about using WalkMe is to adopt it as it helps a lot. It brings quantitative visibility of numbers, failures, errors, and it also helps the end user to reach the final point. I would recommend it, around 8–9%.

WalkMe is a very good platform that brings a resource to companies that is very, very quantitative, where you can monitor many things. It was a very nice project in which I took part in the implementation, and I do recommend it.

I liked this interview a lot, and I am going to implement it in my projects as well. I gave this review a rating of 9.

On-premises

Other

My most current project with Presbyterian Health Services involves a Workday implementation where we use WalkMe as what we call in-app guidance to guide users through processes from start to finish, making their job easier by providing terminology changes for comparisons to what was referenced in the previous system and automating processes to streamline those and make them quicker and more efficient.

With my previous project, I worked heavily on the supply chain change management side, automating the inventory transfer process where users would have to click multiple times depending on the sites selected. I automated it so users just received a message indicating we were working on it while WalkMe processed the clicks in the background.

That is just one example of automated processes, which is heavily useful for financial components in applications, where users often repeat entries during month-end processes or balancing books. Automating and autofilling those fields saves users a lot of time and mistakes.

The guided walkthroughs are absolutely essential, and the ability to automate processes, interact with the application you are building for, and recreate buttons to cover existing content on the page is extremely helpful, especially for in-app applications where development may be tricky.

As I mentioned before, we had a reduction of support tickets by eighty percent in the first two weeks after our Workday implementation, providing a positive user experience as we built the in-app guidance to look as though it was part of Workday, helping users ease into the new process.

I would rate WalkMe a nine, maybe an eight due to some price features. It can be a little costly but is worth it for enterprise companies for the digital adoption and reduction in support.

I love WalkMe, and several years ago I would rate it an eight due to difficulties with certain systems. WalkMe has listened to their enterprise clients and developers, providing quick solutions to our requests.

I have been using WalkMe for a little over eight years, approximately eight and a half years.

WalkMe is very stable. Throughout forty-four different clients, we never had issues on go-live day with WalkMe functioning properly.

I would rate the scalability of WalkMe a nine, as it adapts well to the changing dynamic content of platforms such as Workday.

Customer support is fantastic. When you put in a ticket, you receive immediate acknowledgment and often a direct response on the same day.

There was no digital adoption solution in place before WalkMe, just training sessions and documentation, and many requested quick guides. I encouraged them to use WalkMe's guided assistance instead.

My most current project with Presbyterian Health Services involves a Workday implementation where we use WalkMe as what we call in-app guidance to guide users through processes from start to finish, making their job easier by providing terminology changes for comparisons to what was referenced in the previous system and automating processes to streamline those and make them quicker and more efficient.

I know that with Workday rollout at Presbyterian Health, we saved over one million dollars in less than a year due to the reduced support tickets and swift process completion.

Pendo is an option, but WalkMe remains superior for complex applications such as Salesforce and Workday, as others have limitations.

WalkMe stands out as a top competitor with no real contenders in its domain, demonstrating flexibility and capability that impresses clients such as Whatfix.

We implemented Workday on all three major pieces: HCM, finance, and SCM, which was a huge company-wide implementation, reducing support tickets by eighty percent in the first two weeks after going live with WalkMe.

The feedback was extremely positive. While we did not have a comparison because users used WalkMe for the first time alongside Workday, user adoption was fantastic. I know we saved the company over one million dollars due to the significant reduction in support tickets.

The introduction of AI into WalkMe greatly improves its capabilities, replacing the old TeachMe feature. I have only gone through certifications to learn about it, but it learns about processes and potential roadblocks users may encounter.

Without having direct experience, I believe the AI capabilities for developers will make creating WalkMe content easier, allowing users to input key information for process guidance.

While I have not worked with a client utilizing the new AI features, the governance and security of WalkMe have been fantastic over the years, and I expect no less from the AI.

My experience is limited to a training environment, but WalkMe's AI appears to be fantastic in accuracy, with rigorous training processes ensuring reliability.

As a developer, I have not dealt with pricing recently, but my introduction to WalkMe was in two thousand eighteen, where we obtained a decent price for our licensing. I have noticed increases over the years, although the payoff is worth it due to time saved and reduction in support.

My advice for others looking into using WalkMe is to plan everything ahead, setting business objectives and KPIs while also considering the broader context of automation and user experience. I would rate WalkMe a nine out of ten overall.

Private Cloud

Microsoft Azure

My main use case for WalkMe was that there were a lot of apps rolling out on enterprise software for a financial firm, and they turned to WalkMe as a solution. I scrambled to go through a bunch of the courses that allowed me to implement it as a test run, and I did on a couple of projects, but I ended up finding out that it has flaws, and so that was part of my conclusion with it.

A specific example of how I used WalkMe on one of those projects was that there was a lot of confusion over software being developed, and users were completely in the dark about many things that were really right in their face that they just didn't see. During some more complex interaction processes, it was important to put something like WalkMe in place so that people would know what to do, how to navigate the UI, and where to go for things. We used WalkMe in tandem with questionnaires and surveys. I had to actually lock senior VP people out of the sessions because they were glued to their participants, which kind of screwed around a little with their feedback; it is giving feedback with your boss breathing down your neck. That was challenging to get real answers, but WalkMe was definitely a great solution.

I believe it has been a long time, and I'm sure they've fixed many problems since then, but for my specific purposes, my relationship with that project didn't go exactly as I would have liked, resulting in a strange feeling about WalkMe. I found a flaw, and nobody believed me. Aside from that, assuming the flaw's been fixed, I think it would be great for people to incorporate because there are countless times where users look at a screen and have no idea what to do, and WalkMe is a really great solution for something that. There were many courses I didn't take that were part of the package and would be beneficial for anyone really looking at it; it is a powerful solution for sure.

I don't use WalkMe today.

The best features WalkMe offers are that they went above and beyond to make it so open that there are a million hooks or angles from which you can approach it. It was a marvel when I first looked at it because it tackled a very complicated problem in a way where it couldn't see all the problems it was helping with. In doing its job to fit into environments, much of the bulk behind this solution requires at least some level of CSS, cascading style sheets, to match the look out of the box with a couple of tweaks, allowing it to match your website. That is where things broke down years ago for me, because there was a problem with that. However, the scaffolding of the program itself was pretty interesting, designed to allow you to express your environment and bottlenecks or problems, and then WalkMe provides an array of ways to go about fixing those things.

Once set on a direction, you might be trying to solve an issue involving many moving parts and covering several different pages of a user path. Therefore, your solution can't rely on the person doing exactly what you want; it has to branch out to cover more territory and help guide users along their intended journey, even if they change their mind midway.

How WalkMe has positively impacted this organization; from an enterprise level, it deals with software that employees use daily, in this case a financial setting where a lot of client and data management happens. Personally, I don't use WalkMe, but if there is ever a scenario in a small business where it could help address issues regarding product drop-offs because users can't navigate, then I would recommend it. However, in an enterprise context, it is a whole different animal.

I can't speak to whether there has been a reduction in user confusion or support tickets following WalkMe's implementation because I wasn't there long enough for those metrics. I can talk about the flaw I encountered, which was deep in the core code of the program, leading to it appearing that there was a CSS problem when it was, in fact, a deeper issue. I noted this while preparing for a big launch, trying to finalize it as the go-to solution. While functioning correctly was crucial, I found flaws in the CSS that I felt should have been less of a concern compared to whether people reached their intended destinations. Both aspects matter, but function is paramount. Ultimately, my discovery pointed to hardcoded aspects that overrode CSS, which made it appear as though there were issues when there weren't. In terms of support tickets or feedback, I wasn't present long enough to accumulate that data; I saw some implementations working but wasn't involved in the extended follow-ups.

I had only used WalkMe for about two months, and that was back in October of 2021.

WalkMe was stable at the time if set up correctly; I didn't notice any issues or bugs. My focus and concern at the time was primarily on the CSS issues.

At that time, WalkMe's scalability appeared completely in place, with no apparent ceiling; it seemed capable of expanding in all directions. I didn't choose this one, so I didn't see its competitors, not having any insight into that world.

I don't recall needing customer support, as I was directed to various guides and FAQs for troubleshooting. I don't remember having many interactions with support channels.

I don't believe I evaluated other options before choosing WalkMe. It was probably decided, discussed, and tested enough to be implemented with me being the first case to use it.

I couldn't provide information on return on investment since I wasn't there for it. My involvement was thrice removed from those discussions.

I didn't engage with the pricing, setup cost, or licensing as I worked as a contractor for another company. It was more that I needed to learn it quickly, which I did, and began working with it.

The difference WalkMe made for the team was something I wasn't around to see the aftermath of regarding whether this particular solution ended up working out. I could tell that it was the best solution available at the time, possibly even still. It's kind of like putting a grade value on a broken deck; you need to put in some boards to repair it, so it is not finished yet. The hooks specifically were classified in a manner to approach the solution from various angles. For those unfamiliar with WalkMe, it creates a sort of virtual roadmap that directs and triggers messages or pop-ups in specific locations, which are essential as complexity increases. The messaging can be just a balloon or something more intricate, spanning several pages and staying with the user for a while. I think it was a different animal when it was new-ish in 2021; I'm sure all these features are more evolved and stable now.

My advice for others looking into using WalkMe would be that it is a great solution, working fantastically with a bit of a learning curve. Once learned, it can be applied to diverse situations. However, you might need to lower expectations regarding CSS perfection and aim for more generalized matching. If you are involved with intricate CSS designs, you are likely to encounter frustration. But if you keep it simple, focusing on basic colors and such, you can avoid many issues. Trying to achieve seamless integration that looks perfect is where it tends to falter, or at least that was my experience five years ago. I would rate this product nine out of ten.

Our story at Fulcrum GT with WalkMe started back in 2019 when we wanted to introduce WalkMe into our Snap solution, which is built on top of SAP S/4HANA. This was one of the first implementations of WalkMe on top of SAP.

Our main use case for WalkMe at Fulcrum GT is primarily for change management, training, and onboarding new users to the platform. It is also used for users who have been using the platform for some time but may be running into trouble on a particular process or workflow they are working on. Referring to a WalkMe guided walkthrough in those instances proved to be helpful.

Inside of SAP, there are hundreds of different workflows that a user can take depending on their role, and there could be dozens of examples of where users have leveraged WalkMe guided walkthrough functionality to guide them through a particular SAP process or workflow.

WalkMe's guided walkthroughs stand out to me as the best feature WalkMe offers, along with all the flexibility that you can implement with that particular feature.

What makes the guided walkthroughs so flexible and useful in my experience is that at certain points inside of a process or workflow, a user might reach a point where they can go left or right. If they go left, then the subsequent actions that they need to take differ from if they went right at the beginning. Having that flexibility and customization is powerful.

WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product.

I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.

WalkMe is quite stable in my experience.

WalkMe's scalability seems to be able to scale however much you would like it to scale.

Customer support at WalkMe was fantastic. That was an area that I was really thankful for throughout the implementation. I would rate the customer support a nine on a scale of one to ten.

Positive

We did not previously use a different solution before WalkMe. I think that there was, however, some sort of product that SAP had built that covered some of what WalkMe would do, but it proved to be unsuccessful.

WalkMe has definitely helped with broad change management, training, and onboarding. Unfortunately, I cannot give any specific relevant metrics that you are seeking.

My experience with pricing, setup cost, and licensing was nearly seven years ago. I do remember there was quite a bit of back and forth regarding pricing, licensing, and the setup costs, but at the end of the day, I think that it was fair.

We evaluated other options before choosing WalkMe, but the names of those alternatives do not come to mind at the moment.

The advice I would give to others looking into using WalkMe is to ensure that you have a resource or two dedicated towards the implementation of WalkMe, as it definitely does take an effort to make sure that it gets done correctly and that you extract the value from the product. I would rate this review an eight on a scale of one to ten.

I don't personally use WalkMe in my company, but I already have clients that I support with WalkMe.

The main use case for WalkMe that I see with my clients is user enablement. That is, using targeted information or automations to provide employees as quickly as possible with relevant information, help and guidance, as well as the possibility to fully automate certain process steps 100%. So ultimately, to save the end user significantly more time and to greatly simplify handling and working with, for example, ERP systems or other applications.

A classic case would be travel expense reporting.

WalkMe helps to make travel expense reporting easier or more efficient for end users because if the process is always the same for everyone, it can be automated. I could configure that. But if it's different, for example, if we have different cost centers and so on, then it would make sense to use, for example, ShoutOuts or Launchers or simply add small quick tips to help the user with a task that has to be 100% correctly completed and created but is often prone to errors. That is, to support them in performing a task that may not really be a central part of their core job field as quickly, simply, and also as reliably as possible.

I would not like to add anything else about the use cases or the support provided by WalkMe.

WalkMe has positively impacted my customers or their organizations because they save significantly more time, and because employees can find information exactly where they need it, they can devote themselves to other tasks thanks to this time savings. This of course significantly reduces staff overload. People or employees are more motivated, and the frequency of errors or the susceptibility to errors in certain processes or simply in content that is part of everyday job tasks decreases in certain areas. However, the customizing to ensure that WalkMe provides the information in the way it is supposed to involves enormous effort in the background. That has to be done properly once, and you shouldn't skimp on resources and capacity. Otherwise, the result is not economical.

Time savings are definitely 30% daily for high-performing key knowledge carriers. Error susceptibility is at least 20 to 30%.

I find several features of WalkMe particularly well designed or helpful. What I personally find very good is the possibility to upload existing training materials or simply information that, for example, is scattered on SharePoint or Confluence, or also in Excel tables—so different files that contain information on certain topics—into WalkMe and then, for example, create learning journeys or training materials from them. On the one hand I can use and reuse existing material, and on the other hand I have the possibility to also automate process steps.

I find the use of this feature in practice to be very intuitively implemented. You really just need to upload the items. You can then review them again and maybe adjust certain things. You can also simply ask the AI whether it could be that you have forgotten some information that is important for the end user. The possibility to use existing material and check it for weaknesses, inconsistencies, or gaps is very well done.

What I find very good about WalkMe is that it also works on non-SAP, web-based content. What I find very unfortunate, however, is that applications that are on the desktops, that is, on the individual computers of the end users and not on the web, are reportedly very difficult or impossible to integrate into WalkMe.

It would be wonderful if WalkMe were applicable and operational on all possible SAP and especially non-SAP tools. In addition, it would be nice if the manual effort at the beginning, when it is introduced and all the user enablements are tailored to the customer, could be reduced by generating ideas on how to decrease that initial effort.

WalkMe is not capable of running everywhere, and there is a very high—or comparatively high—manual effort required.

I have been working in my current field for more than five years.

WalkMe is stable in use.

I assess the scalability of WalkMe as absolutely scalable. As long as everything runs in the cloud and everything is on the web, there is no direct limit.

I find WalkMe's customer support to be very good so far, although I personally didn't really have use cases where I needed direct SAP customer support. However, the collaboration with SAP during implementation went very well.

None of my known customers, or those where I was deployed for WalkMe, had used a digital adoption application as such. They usually used the predecessor of WalkMe or none at all before switching to WalkMe.

Since I myself am not involved in the sales of SAP and therefore have not gained direct experience as a negotiation partner with prices, but was directly involved in implementation, user enablement, and trainings, I have not gained any experience regarding pricing, setup costs, and licensing of WalkMe.

I cannot say which cloud provider my customers mainly use, as I have signed NDAs.

The ROI figures that I have seen at the application level for employees where I was mainly deployed have already been mentioned.

I cannot tell you which other solutions my customers evaluated before deciding on WalkMe because I always joined the projects when the decision for WalkMe had already been made.

I do not have any other points where I would like to see improvements. Processes must be clearly defined for those considering WalkMe. I would rate WalkMe overall as an 8 out of 10.

Private Cloud

Other

My main use case for WalkMe is helping people go through the software more easily, productively, and faster.

A specific example of how I use WalkMe is with SAP, where I create walkthroughs for new joiners or even long-time employees. When there is a new process or the process changes in SAP, I create walkthroughs so people can simply type how to book a hotel and then they have a walkthrough from beginning to end.

WalkMe's best features are great in general; walkthroughs are the best because they provide life guidance, as if someone is sitting next to you.

What makes walkthroughs stand out for me in WalkMe is the ease of use and customization from the editor's point of view. The interface is quite intuitive, and from the user's point of view, it is great to have help live, enabling end users to go step by step with processes that they have never seen before.

WalkMe has positively impacted my organization by making employees more efficient. The positive impact from WalkMe, in terms of helping employees become more productive and reducing training time, is evident. Thanks to this WalkMe layer, using SAP is much easier for people, leading to fewer tickets to IT support and allowing people to focus on their work.

WalkMe helps with user adoption and engagement by making work easier for people and enabling them to start processes that they have never seen before. This is a big achievement for this software because you do not have to hire a trainer or create any guides; everything is in WalkMe.

While I am working with WalkMe, sometimes the application is crashing and it is not stable. Quick previews are not easily shown, and sometimes I need to wait a long time.

WalkMe needs to work on the stability and updates of the application. For example, when I create something, I need to wait a long time for it to be shown in the software, and those crashes are very annoying.

I have been using WalkMe for around half a year.

When WalkMe gives instructions or guides users, whether I find that information to be correct and helpful most of the time depends on the editor. If an editor makes walkthroughs messy or the inserted text is not clear, those mistakes will affect the whole process and the whole walkthrough.

WalkMe is quite stable in my experience; however, from the editor's point of view, it crashes sometimes and it can be difficult to work on some days, but in general, it is fine.

I do not know about WalkMe's scalability in my organization. I cannot say if it can handle more users or growing needs easily.

WalkMe gives instructions or guides users and it is very useful. I am disappointed that there are no instructions on YouTube. This is very rare software, so if I am struggling with any function, I would appreciate having a YouTube channel with videos or playlists for each feature in editor mode.

I am not sure how easy or difficult it was to implement WalkMe, as I am not a change manager. I am a specialist in WalkMe, so I cannot answer this question.

I create some walkthroughs for compliance with WalkMe, but we do not create any reports or measurements so far.

I have not seen a return on investment from using WalkMe, as I have not noticed any time saved, money saved, or fewer employees needed.

I have no idea about the pricing, setup cost, and licensing, as I am not a change manager.

I do not have anything else to add about the features.

I am not sure how WalkMe integrates with other systems or software in my organization. There is SAP and I have a plugin in the browser, and then I open it and create walkthroughs.

Handling training or onboarding for new users with WalkMe is not my role responsibility.

I would recommend creating a sandbox. I suggest using guidance and support without any blockers, as your support is very helpful and answers quite fast.

I do not think my company has a business relationship with WalkMe other than being a customer.

I am open to reviewing some other features with a gift card from WalkMe.

I found this interview through a woman who wrote to me on LinkedIn and offered a gift card, creating a special link for me.

My overall review rating for WalkMe is 9 out of 10.

Public Cloud

Other

WalkMe serves as my digital adoption platform that provides features where user friction is reduced, and you get different sorts of walkability and navigation. The navigation workflows help you understand the features and perform all necessary operations. WalkMe is adopted across different platforms and acts as simple in-app guidance that gives automated tools, automation, and analytics, providing whatever content is visible on the platform. WalkMe helps you over the context.

A quick specific example of how I use WalkMe in my organization is mainly during VMware deployments when we deploy this VMware.

My main use case for WalkMe involves internal IT applications that are generally available. I write those IT, ITAM, and supporting tools for troubleshooting monitoring dashboards and all that. WalkMe can be deployed there, reducing time for my team and all of the change management and feature releases. Majorly, for example, in the case of VMware, we use VM management tools, all the storage, and where you have all your compute storage and networking in place. WalkMe helps with the virtualization of the storage part and gets things sorted for us.

In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users. Since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have. Whatever software we use, typically in the case of VMware, we gain more analytics and automation using WalkMe, which has improved our ROI.

Regarding WalkMe's analytics and automation features, the workflow gives us measurement and analysis via the analytics dashboard showing how users are behaving, where they are dropping off, and which areas are underused. It also helps optimize guidance, automate steps, and refine workflows. You have the steps to follow precisely, and it is also natively integrated with the tools we have. This additional integration helps to automate everything.

The unique features that my in-house team finds especially valuable in WalkMe include its faster onboarding capability and integration with other fields. Most of our products are SaaS-based, and we have a portal for those SaaS products. WalkMe increases features and reduces our load by providing walkthroughs, map guidance, and excellent contextual help. I have seen improvement with the software since we adopted WalkMe's features, and it shows user friction, revealing that certain user bases are restricted to specific software. It gives us comprehension of how users interact within the platform.

WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.

I have been using WalkMe for almost six to eight months.

WalkMe is stable.

WalkMe supports web, desktop, and mobile applications, with governance and security in place. It is best suited for all enterprise-level applications like SAP, Salesforce, and Workplace, making it pretty scalable.

WalkMe's customer support is good.

Neutral

Before WalkMe, we were aware of competitors like Workface and other solutions, but WhatFix was more famous compared to the others.

On a scale of one to ten, I would definitely give WalkMe a seven.

I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases.

We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons.

I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.

On-premises

Onboarding and change management are my main use cases for WalkMe.

I use WalkMe to support digital adoption post-go-live for onboarding and change management. This means supporting in the flow of work, providing both resources, support, and in-app guidance to ensure that people are using the system as intended, not only correctly, but within their business processes.

The other main use case is onboarding, which includes helping new staff members learn all about the organization they've just joined, and that includes all of their systems.

WalkMe has positively impacted my organization, as we are a certified WalkMe partner, so we are absolutely committed to having WalkMe as part of our services and offering. It is absolutely critical to our business.

We recently worked with a banking client where we were able to reduce the amount of time a new home loan takes from 20 minutes to 4 minutes. We also were able to reduce errors around their credit risk ratings, which shows how WalkMe has positively impacted our business.

The best features WalkMe offers would have to be Smart Walk-thrus, ShoutOut, and the new Action Bar. Additionally, WalkMe offers learning capabilities through their new product called Learning Arc.

WalkMe's governance and security are absolutely tested, and they are obviously in banks and governments, so security and compliance are the big main features that draw people to WalkMe over other digital adoption platforms.

Regarding WalkMe's AI capabilities, the accuracy and reliability of output are very good because it does not just depend on the large language model. It uses information within the platform, such as resources and documents, and business processes. It does not just do AI generation; it actually combines it with everything else. That is what makes the outputs reliable.

WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier.

I have been using WalkMe for six years.

WalkMe is stable.

WalkMe is built to scale, demonstrating excellent scalability.

Customer support with WalkMe is excellent.

I have previously used five additional digital adoption platforms, including Oracle Guided Learning, MyGuide, Zip, Appcues, and one I cannot recall. It is the scalability, security compliance, and features that made me change over to WalkMe.

I have seen a return on investment, with rework saved, money saved, and no need to have people manually doing this.

My experience with pricing, setup cost, and licensing is excellent. We have wonderful support from our partner manager.

I would describe the user and administrator experience with WalkMe as very good. The admin console is very easy to manage and allows me to add and remove users, and switch between different platforms for us as partners and clients.

WalkMe's integration with other enterprise tools or platforms is seamless, as WalkMe is built to sit on top of, like a skin, over the very top of different ERPs. They are absolutely built for this.

WalkMe's reporting and analytics are fantastic. I can see every single user's interaction within the platform. I can report on this without needing to be a data analyst or have Power BI skills because the dashboard is really easy to view and see benefits.

I would advise others looking into using WalkMe to find a use case, test it, pilot it, show it to stakeholders, and ensure that you are also educating them on what a digital adoption platform can do because it is a new technology that is not well known across most organizations. I would rate this product a 10.

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