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Appcues vs WalkMe comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appcues
Ranking in Digital Adoption Platforms
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
WalkMe
Ranking in Digital Adoption Platforms
2nd
Average Rating
9.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Digital Adoption Platforms category, the mindshare of Appcues is 1.6%, up from 1.1% compared to the previous year. The mindshare of WalkMe is 36.5%, down from 44.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Adoption Platforms
 

Featured Reviews

Use Appcues?
Share your opinion
it_user271896 - PeerSpot reviewer
Considering the depth of features, it's deceptively simple with an intuitive, straightforward interface. However, it could be improved with an automation process for checking my own work.
Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe. I've never had to wait more than an hour before getting a response to a question. I've had some dumb questions and they've always been helpful, courteous, patient, and knowledgeable. I've been really impressed by their willingness to hop on and do some work on their end to solve even the smallest issue I might be having. Technical Support: I've never had an issue that they weren't able to decipher and find a way to make it work. As is often the case in software I've tried to use functions to accomplish things they weren't originally designed to accomplish. Even in those cases the WalkMe team has been happy to jump in and help me make it work.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Healthcare Company
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Are all Appcues features available with different plans?
Hello, I believe you have certain limitations to different features depending on the plan you choose to pay for. For example, the flows you make are limited. Then there's also the fact that checkli...
Can I use visualization in my product tours in Appcues?
Hello. You can use videos and images to visualize the software you’re training for in your product tours. Do you know how to code? They give you this customization option so you can add code in CSS...
Is Appcues difficult to install and operate?
The answer depends on your own technical skills. Do you have experience with digital adoption platforms? If you do, then it’s not that much different than its competitors, so if you’ve used a simil...
How much does WalkMe cost to purchase?
WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...
What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?
WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...
What is a WalkMe's walkthrough option?
Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Amplitude, AdRoll, Indiegogo, Canva, Yotpo, Couchsurfing, Toast, DataFox, Eventbrite, Salsify, ERO
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines