Appcues vs WalkMe comparison

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Appcues Logo
70 views|29 comparisons
WalkMe Logo
835 views|646 comparisons
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Questions from the Community
Top Answer:Hello, I believe you have certain limitations to different features depending on the plan you choose to pay for. For example, the flows you make are limited. Then there's also the fact that checklists… more »
Top Answer:Hello. You can use videos and images to visualize the software you’re training for in your product tours. Do you know how to code? They give you this customization option so you can add code in CSS… more »
Top Answer:The answer depends on your own technical skills. Do you have experience with digital adoption platforms? If you do, then it’s not that much different than its competitors, so if you’ve used a similar… more »
Top Answer:WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separated… more »
Top Answer: WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This… more »
Top Answer:Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance… more »
Ranking
Views
70
Comparisons
29
Reviews
0
Average Words per Review
0
Rating
N/A
Views
835
Comparisons
646
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Oracle Guided Learning logo
Compared 47% of the time.
Whatfix logo
Compared 19% of the time.
Google Analytics logo
Compared 11% of the time.
Pendo logo
Compared 10% of the time.
AppLearn ADOPT logo
Compared 5% of the time.
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Overview

Appcues is an onboarding software solution that aims to educate new recruits and endorse digital adoption. The solution provides the option for product tour creation as well as user guides, all catered to facilitate the adoption of new software features. Geared toward small and mid-sized businesses, Appcues can assist companies not only with user onboarding, but also with feature adoption, insights, announcements, and net promoter score (NPS) and surveys. The simplification of the process of how employees access new products is done in several steps, all through an easy-to-use platform, including data reports, expert advice, flexible design, and the ability for integrations. Appcues offers webinar series, a product-led growth (PLG) playbook, Product Adoption Academy, and various other resources, as well as advice and support from experts, that assists organizations in the digital adoption process in their workplaces.

The user-friendly interface of Appcues, combining a drag-and-drop builder and self-serve function, allows organizations to start working with the digital adoption platform as soon as they install it. Removing the need for developers or any other specialists with thorough technical abilities, Appcues lets every member of an organization easily deploy the codeless solution of the platform, building useful guides for users promptly. Using the What-You-See-Is-What-You-Get (WYSIWYG) editor by Appcues, organizations can benefit from ready-to-use design templates and different customization options, in order to provide their users with software guides that enhance their understanding.

Organizations are able to follow how the adoption of certain software is performed through Appcues. This is possible through the no-code tacking tool it provides, allowing members to track and manage events without any initial training as well as offering the visualization of data, simplifying the delivered reports even more. This allows organizations to create a target experience by understanding how users are engaging with the software and helping them through individualized solutions.

Appcues Features

Appcues has various features through which it ensures the quality delivery of digital adoption for different organizations. Some of these include:

  • Flows: The feature for creating product tours on Appcues is called Flows. Through it, users can deploy a UI that is easy to navigate and creates results that improve digital adoption.

  • Checklists: The checklist feature of Appcues allows you to build onboarding checklists without the need for any coding skills. Through these checklists, users can promptly discover key features of the product you're educating them about, helping them start using it more freely and sooner.

  • NPS surveys data collection: Appcues collects data about the users' appreciation toof the product, allowing companies to adjust the frequency of the survey and segment the audience, to customize the data they want to receive, according to their specific purposes.

  • Segmentation: Through the segmentation feature, organizations can divide their associates' base into different cohorts and thus manage them to their specifics and requirements.

Appcues Benefits

Appcues digital adoption platform allows users to integrate new software seamlessly, using the various tools and features it offers. The benefits it gives to users include:

  • Ability to improve product experience through detailed tours and guides
  • Code-free integrations with various solutions
  • High security and data privacy

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

  • Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.

  • Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.

  • Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

  • Smart walk-throughs and tips for users to clarify processes and elements.
  • Analytics platform for product usage insight.
  • Self-help player menu for companies to organize resources easily.
  • Digital adoption solutions for enterprises, employees, customers, and product adoption.
  • Individualized offers for users, based on their needs and requirements.
Sample Customers
Amplitude, AdRoll, Indiegogo, Canva, Yotpo, Couchsurfing, Toast, DataFox, Eventbrite, Salsify, ERO
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company15%
Financial Services Firm14%
Manufacturing Company9%
Government8%
Company Size
No Data Available
REVIEWERS
Small Business70%
Midsize Enterprise20%
Large Enterprise10%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise10%
Large Enterprise73%

Appcues is ranked 5th in Digital Adoption Platforms while WalkMe is ranked 2nd in Digital Adoption Platforms. Appcues is rated 0.0, while WalkMe is rated 9.0. On the other hand, the top reviewer of WalkMe writes "We were able to simplify and expedite the customer on-boarding and adoption process. It's complex, though, for a non-technical person and training takes 2 hours". Appcues is most compared with , whereas WalkMe is most compared with Oracle Guided Learning, Whatfix, Google Analytics, Pendo and AppLearn ADOPT.

See our list of best Digital Adoption Platforms vendors.

We monitor all Digital Adoption Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.