WalkMe Reviews

My main use case for WalkMe is for businesses who are SAP Rise customers or those going through a transformation from ECC to S/4HANA, as well as certain greenfield implementations for ERP.

I have one end-to-end experience of a project transforming from ECC to S/4HANA, and once the transformation was completed, the entire business moved from on-premise to cloud. That is when the user had to be trained for certain new aspects, and I helped the clients understand and adopt WalkMe, showing them how it is useful.

WalkMe has positively impacted our organization, which is mostly an SAP partner organization that helps customers already using SAP software for their businesses. We have used WalkMe in that perspective, especially for SAP Rise and Grow customers when an implementation is done and the organization is ready to operate independently with the new software features. When employees need to be trained, that is when WalkMe has been used.

WalkMe offers excellent features as the best digital adoption platform because it provides excellent training for end users and also guidance through complex and multi-application software environments. It moves seamlessly between different functions or departments within the software, and the second point I would mention is the task automations that it can provide in terms of filling out certain forms and navigating between menus based on prior selections or actions.

As a Solutions Consultant, I have not worked too much on the technicalities of the features, but the functional aspects have been useful, especially for the guidance perspective. WalkMe is very good at recognizing elements within different web pages and switching between different portals. It provides resources at times, such as help and guidance for the next steps.

WalkMe's task automation feature has helped one of my customers by making it easier to fill out forms. The impact I have seen with WalkMe includes good user adoption because the guidance was excellent.

One drawback I would mention is the high cost overall because the software itself is expensive and not everyone can afford it. There are other available options in the market that are less expensive, quicker, and easier to deploy. WalkMe requires a WalkMe admin, builder, or consultant so that everything can be understood, gathered, and put into place for the first time. If there are any system changes, it needs to be taken care of every time, including version control, which can become a little manual and cumbersome to test everything before pulling the final version into the production environment.

Moreover, if an organization is small or mid-size and does not have a dedicated budget for using WalkMe, then this tool is not the best option for them as they cannot afford it, especially if they only have one simple tool or product instead of a complex IT environment.

I believe that at least some knowledge of HTML or CSS is required for WalkMe customizations. If that could be simplified using AI and people could just give instructions, I think that would be beneficial. I know WalkMe is already working on it, especially with all the AI advancements in SAP, and WalkMe has been acquired by SAP now.

I do not have any further suggestions for needed improvements to WalkMe at this point in time. Since I have worked with WalkMe for just one year now, I do not have much to say regarding other improvements needed. Whatever information or feedback I have provided is based on my hands-on experience with WalkMe as a solutions consultant.

I have used WalkMe for about one year.

WalkMe's accuracy and reliability are quite robust, with a lesser number of broken walkthroughs compared to other software. This is because it has deep UI element recognition and uses AI to identify the elements. Since I do not have personal experience working on those other aspects that leverage AI, I will refrain from commenting on that.

The advice I would give to others looking into using WalkMe is a summary of what I have mentioned in some of the previous questions. If the organization is more ERP-centric, using complex software such as Salesforce, Workday, and others, and has different departments such as HR and finance with a dedicated budget for WalkMe, then they should definitely go for it. However, if they are a small or medium-sized organization without a dedicated budget and with limited financial resources, and if they are relying on their own products or SaaS, I would not suggest they use WalkMe. Instead, they can opt for other software that is easier to deploy and can be completely handled by non-technical product owners.

My additional thoughts about WalkMe center around concerns regarding its future, as many businesses frequently ask whether WalkMe will completely focus on advancements or innovations tied to SAP and its related products, potentially negatively affecting customers who are non-SAP application users. This question often arises, and it would be helpful for people to have more clarity on it. Secondly, regarding AI, people wonder if AI can guide users through different navigations, walkthroughs, workflows, and task automations, and what the need for a separate software such as WalkMe would be. I also think about how SAP might in the future integrate WalkMe with AI into all its software, influencing how WalkMe is used and what its actual purposes would be, especially regarding the price point. If WalkMe remains as standalone software, particularly for non-SAP users, it could be more simplified and cost-reduced.

I would rate this product a 7.5 out of 10.

In large digital transformations, my main use case for WalkMe is adoption. We are implementing streamlined processes, but change management requires a significant amount of time. By using digital adoption tools like WalkMe, you cannot replace change management, of course, but you can definitely impact it positively to help users understand how the processes have been implemented in the cloud platforms that you have selected.

In the context of supporting HR and using WalkMe within a Workday environment, I realized that we needed a more technically focused person within the HR function itself, not just to do WalkMe, but also to conduct walkthroughs, change management activities, and provide basic first-level IT support to the HR community. WalkMe best sits within HR, as they need to keep it up to date, understand why the process has been implemented that way, and communicate in a user's language rather than an IT person's language. This allows an HR specialist and WalkMe to provide a step-by-step explanation of processes and system implementations, which is a significant advance in any digital transformation context.

In terms of how the field-level support and step-by-step guides have impacted users, we have a quite complex payroll process where we opened up self-service to end users to update some beneficiaries or denote that they now have a child or are entitled to a new benefit package. This process has complex implications regarding payroll, and without WalkMe, we realized very soon that it would be difficult to open this self-service effectively. WalkMe allowed us to ensure the user understood the implications of making those changes and prevented bad data from entering the payroll process, which drove compliance, data quality, and cost savings.

WalkMe supports compliance and regulatory requirements by ensuring that processes are implemented correctly and understood, minimizing room for errors and ensuring legal compliance within HR and financial processes.

WalkMe helps manage change during large-scale projects by covering key change management activities. We provide walkthroughs of the processes and recording sessions while also offering WalkMe at the system level to guide users through how processes work and evolve.

The best features WalkMe offers are embedding within screens and showing people exactly how to go through a particular use case. This has very strong potential. Applying some of the digital knowledge to the use case while keeping it in one place is very useful, but the field-level support of what is next, what to do next, and what the impact of doing that is represents the strongest feature.

Since adopting WalkMe, I have noticed that user adoption is far higher and it reduces user resistance significantly. Having previously executed large transformations without a digital adoption tool, those efforts consumed a lot of time and resources, and the results were not as effective. Therefore, WalkMe is an obvious choice for streamlining implementations, ensuring business processes align with user experience.

WalkMe does have room for improvement. It is aimed at business professionals rather than IT professionals, which complicates initial pick-up for those in the business who may not have a technical background. Having a mix of technical knowledge, as we did with an HRIS person, ensures better understanding and implementation of WalkMe.

I believe seamless integration is essential for improvements, particularly when using standard cloud projects where you might have several tools such as Salesforce, SAP, and ServiceNow. It is crucial to manage these processes end-to-end to ensure that users have a full WalkMe experience, maintaining a coherent user experience across all integrations.

Governance and security are key challenges to ensure WalkMe effectively supports these areas and maintains audibility regarding process changes. As AI impacts jobs, its deployment needs to ensure compliance across complex processes.

I have been using WalkMe for around six years, starting at a very large HR Workday transformation in Switzerland, and I have used it since then at other clients on major projects.

WalkMe performs well within our major platforms serving thousands of users, and we have had no issues with performance. Our customer support experience has been good, without any significant issues as far as I am aware.

I would rate customer support an eight. Although I am not heavily involved in support day-to-day, I have not encountered any major problems.

I have seen a measurable reduction in change management efforts. For instance, in a previous project without WalkMe, five change management resources, including one for communications, were fully occupied for over a year while I managed a similar project with two people using WalkMe, saving about fifty percent of the resources focused during the adoption phase.

WalkMe reduces change management costs significantly. New employees can get up and running quickly. Although we have outsourced first-level support, we aim to keep requests low, and I believe WalkMe has helped us maintain support costs by not significantly increasing the number of calls.

I can share that we have used fewer change management resources than before, estimating savings of about fifty percent on change management resources overall, while maintaining knowledge and process management within the business area.

My advice for others considering WalkMe is to understand processes, metrics, and where people need support. Remember that it is an end-user support tool embedded within processes, written in business language rather than IT jargon. I would rate this solution an overall eight out of ten.

My main use case for WalkMe is primarily for mock-ups for new products.

A quick specific example of how I use WalkMe for mock-ups with new products is that sometimes users have to go through different platforms, meaning one platform and another one a partner's platform, so I ensure that customers are guided on which platform to go first and second, because eventually it becomes a kind of back-and-forth situation.

I would also add that another use case, though not really relevant, is the use of data and analytics to understand user behavior.

The best features WalkMe offers are Walk-throughs and Shoutouts.

Walk-throughs help me in guiding users on what they need to enter in specific fields, especially when some characters are not allowed or when a particular string format is expected, and Shoutouts provide them with further information.

WalkMe will definitely impact my organization positively, but it has not yet because we are prototyping and in beta phase, so we are aiming at having customers sign up for WalkMe contracts with specific products.

I appreciate WalkMe the way it is, and I do not have any suggestions for improvement at this time.

Thinking about needed improvements, perhaps tutorials or the WalkMe Challenge that is provided in WalkMe platform would show real value. When I took my course, it was a simulation of a service department in which I had to complete fields from a customer complaint into a form, and that took a considerable amount of time. With WalkMe, I could clearly see that we could do this faster, so I would encourage WalkMe to have simulations of this kind, but perhaps in a variety of contexts.

I have been using WalkMe for about a year.

WalkMe is fairly stable.

WalkMe's scalability is high, and we can use it for a variety of products.

WalkMe customer support is good, and we have direct contact with WalkMe, so it is fast, reliable, and trustworthy.

I previously used in-app help that is embedded as a solution, but we switched because my company believes that WalkMe provides better guidance with Walk-throughs, Shoutouts, and videos than the in-app help that is offered currently.

I do not have data regarding return on investment; as I mentioned, we are in a beta phase, so there is not a return on investment yet.

My advice to others looking into using WalkMe is to give it a try and also try WalkMe Challenge provided in WalkMe platform. I would rate this review as a nine out of ten.

My main use case for WalkMe is to support our employees, or our users, in using the SAP S/4HANA process, especially in the purchasing and financial areas.

A specific example of how WalkMe helps users in those purchasing or financial areas is that our employees use WalkMe to support them in completing processes, such as filling a purchase requisition or finishing a payment.

Besides that, WalkMe provides all the information that is useful for onboarding tasks, which is a very useful feature for this solution.

In my opinion, the best features WalkMe offers are the Smart Walk-thrus, onboarding tasks, and the analytics that we can extract from WalkMe, which are also very good.

The most relevant information we get from the analytics is the percentage of completion for a process. For example, we can see that our employees are not finishing some processes, and we can identify where the friction or the problem occurs during the process.

WalkMe has positively impacted my organization by improving processes, such as reducing the number of tickets for support related to solving problems or reviewing a process that people are not using. It also helps guarantee that people are fully using the solutions that we bought.

WalkMe could be improved by using more AI to automate some processes. Perhaps using generative AI to enhance and increase the automation of some processes would be beneficial.

I do see that some people sometimes find the price of the license hard to digest, which is an issue in some cases. Regarding the solution itself, I have nothing else to mention.

I have been using WalkMe for one year.

WalkMe is stable in my experience.

WalkMe's scalability is good. As soon as we have the first implementation, the scalability becomes very easy.

The customer support from WalkMe is very good.

I would rate the customer support a nine on a scale of one to ten.

WalkMe is the first solution I have used.

I did not evaluate other options before choosing WalkMe; it was the first one I encountered, as I didn't know about these kinds of solutions.

My experience with pricing, setup cost, and licensing is that compared to some solutions that are not as good as WalkMe, I have the impression that WalkMe is a little bit expensive. However, when I see the value that WalkMe provides, that is acceptable. Still, sometimes I feel that the license price is an issue when discussing WalkMe.

I don't have specific numbers regarding return on investment, but I can see some improvements in organizations, processes, and departments that are using WalkMe, though I don't have exact amounts of dollars or monetary impact.

I don't have an exact number for ticket volume reduction, but I remember it being around a fifteen to twenty percent reduction.

My advice for others looking into using WalkMe is that it is a very good solution. The first piece of advice is to learn about this tool and look for the value it brings to the organization and the processes, including the impact it has on reducing costs and improving processes. The first piece of advice is to study and understand better the outcomes for a business.

Especially here in Brazil, the most important thing is to spread the word about WalkMe to our market and let more companies know about the possibilities. I think few organizations are aware, so I believe the main point here in Brazil is to improve awareness of WalkMe to customers. I would rate this review a nine on a scale of one to ten.

My main use case for WalkMe is pop-ups within the applications that we offer our clients.

Regarding my main use case for WalkMe, we also use it for guided walkthroughs and smart tips, which are icons on the screen where clients can hover their mouse over those icons and receive educational insights for the applications that we offer.

The best feature that WalkMe offers is the amount of features available, as it is very thorough and in-depth. It does offer a lot of various options and features for clients to use, and the team does a great job. If one feature stood out, it would be the pop-up, so it would be the shout-out feature within WalkMe, which works really well.

WalkMe has positively impacted our organization as it has allowed us to reach our clients directly without impeding their emails or anything else. We can directly tap into their workspace while they are using our application, and we will just do pop-ups that can be closed on their end. This also provides some crucial details that are operationally relevant to them at a moment's notice.

This approach with WalkMe has led to measurable improvements. We used to use social media posts only before we started using WalkMe for market engagement. This application allows us to advertise within our application itself and provides operational tips regarding the operational usage of our applications. It currently achieves nine times the engagement that we used to have without it.

WalkMe can be improved by being simplified.

Regarding needed improvements for WalkMe, I think that if they removed the jQuery altogether and replaced it with layman's language that masks the coding within WalkMe, that would be highly appreciated. I think they could accomplish that by utilizing AI to smooth over that more complex usage within WalkMe.

I have been using WalkMe for four years.

WalkMe is stable.

WalkMe is quite scalable, as it just requires some snippets to be implemented into the development side of things.

Customer support for WalkMe is good, as I did not have any massive issues with them during my time using it.

On a scale of one to ten, I would rate the customer support an eight.

We did not use a different solution previously, as we used WalkMe initially and we switched from WalkMe.

WalkMe was implemented before I joined the business, but it was not implemented far before, as it was implemented about a year or two before I joined.

I have not seen a return on investment, as some competitors are significantly cheaper.

My experience with pricing, setup cost, and licensing for WalkMe was that pricing was actually quite expensive for this particular application, and that was the main reason why we had to move on to a competitor.

Competitors are easier to use, and you can train people up faster with them.

Regarding WalkMe's AI capabilities, it meets our needs in terms of governance and security.

WalkMe's AI capabilities also meet our needs for accuracy and reliability of output.

I think I have mentioned everything relevant regarding other improvements WalkMe needs.

My advice for others looking into using WalkMe is to plan some time for education so you get your head around WalkMe before you need to implement it. I would rate this review an eight overall.

We are implementing WalkMe in a tool where newly onboarded users can become accustomed to the tool within our system. WalkMe serves this purpose for new users who would otherwise be lost when looking at our platform because it is very large and vast. We started by implementing Smart tips for the icons we had, then we implemented a Smart Walk-Thru and we also had banners inside the system.

The best features WalkMe offers, in my opinion, are the workflow, Smart Walk-Thru, small walk-through, and adding articles in the system, which has been very helpful.

Instead of having a separate article section on a different page, we started implementing WalkMe and added this information in the system, which has really helped us and the team in terms of productivity and having all the information in one place.

There are some technical terms that become involved when we try to implement WalkMe. For instance, if we have a dynamic page, we have to write some code in order to have a specific icon to pick the tooltip, which could be improved using AI.

WalkMe still has some features that can be enhanced, especially when it comes to AI. They could implement AI to make the end user work much easier.

It is not very efficient compared to what I have done in the organization, and there is still a lot of scope where WalkMe can improve AI capabilities.

I have been using WalkMe for six months.

WalkMe can still withstand many systems at a point, but it needs some segmentation and other factors are involved.

We previously used Whatfix.

We are still in the process of implementing WalkMe, so I cannot provide further details on how the implementation went.

I am not sure if we had used anything before WalkMe. I cannot give that information at this point as I am not involved in all of that. WalkMe has been pretty easy to use overall and is pretty much good. My review rating for WalkMe is six out of ten.

WalkMe is primarily used through WalkMe in Workday, where I create Smart Walk-throughs, banners, and several other features to make employees' lives easier when using Workday for HR tasks.

One of the best features of WalkMe is the Smart Walk-through, which guides employees to perform the activities they need to do. I can automate an entire workflow for requesting a benefit, creating a flow so that the employee only needs to click on the option to register a new dependent, and WalkMe then performs all the automation that the employee would do step by step. The Smart Walk-through is a great application for mitigating errors. However, for the Smart Walk-through to work correctly, it is also necessary to use other WalkMe applications in the flow, which makes it somewhat more complex when configuring a process in WalkMe. If it is well developed, it provides very good gains for the company and also for employees in general, since it reduces the errors that employees might make when they perform manual actions in Workday.

WalkMe had a positive impact in a previous organization where I worked, which is Santander, where we were able to map the reduction in errors and also used it as a way to publish announcements to employees and to block some fields in Workday. Because Workday is a global company, there were some fields where it was not possible to make changes due to global rules. With WalkMe, we were able to apply location-based rules so that some fields would be hidden. WalkMe drastically reduced manual errors, which impacted not only the good performance of the employee so they could do their tasks, but also employee satisfaction, since they did not need to perform multiple steps and would immediately know if there was any block rather than finding out in the future. The HR and technology teams also benefited, because as incorrect information was no longer arriving at the satellite systems, it drastically reduced these errors and we were able to work much better. WalkMe ended up impacting everyone involved.

WalkMe can be improved with more AI tools. Currently, I believe WalkMe may face a challenge in the future because of AI, as it will be much easier to carry out automations. WalkMe, even though it is low-code, requires that I direct everything for it. If there were tools with more AI capabilities for building new use cases with WalkMe, such as how to create a Smart Walk-through or a Launcher, I believe WalkMe would be far ahead. Thinking about the future, WalkMe will probably have significant competition with AI products or agents built within AI that also perform the same functions as WalkMe.

I have been using WalkMe for three years.

There are no stability issues.

There are no scalability issues.

I receive support directly from WalkMe.

The initial setup was conducted.

An implementation team was involved.

I rate WalkMe an eight because it is very useful and has very good performance, but it requires that the person who will build these automations with WalkMe invest time in learning the tool. Since it is a low-code tool, it is intuitive, but at some points low-code alone is not enough and you need to input some code, such as JavaScript or HTML, so you need to have additional knowledge to carry out this type of activity. As I mentioned, I believe that WalkMe would be better if it had more AI tools integrated into it. If AI were implemented, perhaps this learning time for WalkMe would not be so necessary, and if there were, for example, an application that helps in this scenario in the future, I would give a higher rating.

One piece of advice I would give is to really explore WalkMe and check out the community to understand and see what the possibilities are. WalkMe is not just about a Smart Walk-through; it can be much more than that. You can create blocks, communications, and several other things with possibilities that can greatly help your company. Do not limit yourself only to the Smart Walk-through, which is WalkMe's flagship, but also look at all the possibilities that are available with WalkMe. My overall review rating for WalkMe is eight out of ten.

The core functionality, creating the step by step walkthroughs, is fantastic. It's simple to learn and get started and I'm constantly finding new ways to implement it. The interface is intuitive and straightforward, almost deceptively simple considering the depth of the features.

WalkMe has given us a clear way to communicate with our end users and help them use our product while they are actually using our product, not just reading an article then going back to the product. We can implement changes quickly since we're able to communicate directly with the users and walk them through using the new feature. Rather than finding ways to incrementally change functionality we can change things quickly and know that our users won't be lost along the way.

I've found setup and implementation of WalkMe to be fast, easy, and actually pretty fun. The only thing that would make it easier would be an automation process for checking my own work. Maybe a spell check too?

Every time I've wondered if there were a way to do something they already had that feature in development and the functionality was better than what I had thought of.

Approximately 9 months.

Deployment is easy and fast. I have never had any issues deploying to our users.

Making changes after deployment is just as simple. It's only happened once or ten times that after deployment I would notice a typo or other issue and I was able to make the change and have the fix deployed with in minutes.

I've never encountered any stability issues with WalkMe that can be attributed to their product. I have had issues where WalkMe has not functioned as I expected, but invariably this was due to user error and not the software itself. If they had a function that could make sure I'm not making a mistake that would be great but I'm not sure that's even possible.

WalkMe has scaled to fit our needs smoothly and easily since we've been using it. We've never encountered any difference in functionality no matter the scale. We've never seen any significant difference between running WalkMe and not running Walkme in the functionality of our product.

Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe. I've never had to wait more than an hour before getting a response to a question. I've had some dumb questions and they've always been helpful, courteous, patient, and knowledgeable. I've been really impressed by their willingness to hop on and do some work on their end to solve even the smallest issue I might be having.

I've never had an issue that they weren't able to decipher and find a way to make it work. As is often the case in software I've tried to use functions to accomplish things they weren't originally designed to accomplish. Even in those cases the WalkMe team has been happy to jump in and help me make it work.

After shopping around for solutions we settled on WalkMe for the ease of use and analytics that it provides. While we never used any of the other solutions available we are happy with our choice to go with the full featured WalkMe.

Initial set up was extremely simple, just downloaded the plugin and started poking buttons. I was able to build my first walk through within the first hour without any training.

We have our own dedicated team in-house for designing walk throughs, implementing them, and managing them. The initial setup period took some time but after implementing the core set of walk throughs managing and adding more is not a burdensome or overly time consuming task.

Our ROI is quite satisfactory. I'm not sure what else I'm supposed to write here and it tells me I have to write 120 characters before it will let me post this review. So I'll repeat. We are happy with our ROI.

WalkMe is a value add. We've found it to be equal to or greater in value than the pricing and licensing costs. And that's 120 characters.

We evaluated a couple of options, but WalkMe provided the functionality we were looking for along with in depth analytics and dedicated support so we can be as responsive to our clients as possible.

I have been nothing but pleased with this product. From the start WalkMe has impressed us with its functionality and ease of use.

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

The admin tools can be a little confusing, so I understand registering for the training.

3 months

No. WalkMe completed our deployment on time without issues. Until we take training and can complete setup on our own, we won't be able to provide much.

Not to date.

Excellent. Julian has been very forth coming with information and more than willing to help.

NA - haven't had a need.

We did not. This is our first use of an application like this.

Pretty straightforward, but seems to be a little confusing with all the steps an admin needs to do to setup new walk-thru's.

In-house.

Not sure yet.

Seems reasonable now that our usage has gone up.

Not other apps but other training/documentation options that didn't seem to fit our need.

Auto-Played Walk Throughs

On-screen element actions

Segmentation

Setting Goals

Customization

Tutorials can be created, edited and updated in minutes — with no coding required

With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process. Instead of scheduling the long training session, our users can self board themselves using walkthrus.

Also we can see and learn how our users interact on the platform and constantly adjust the product according to their needs.

Plus we definitely have less questions sent to our support team.

The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs.

Training session are a bit too long (2 hours). It's hard to fit in the working day.

3 months

It took a while to kick off because of the complexity of our product. We needed to provision all possible user cases to understand what would be the best and less confusing walkthru flow.

I haven't experienced any issues with the stability. None of the common issues like:

Crashes and system hangs/freezes

Slow back up times and aborted backup

File corruption and data loss

Errors in programs

RAM use and cache problems

Hard drive failures

We didn't have any particular issue with scalability. However scalability is a fundamental quality of software. The same operations can be used without wear on programs of all sizes and with any volume of data.

from 0 to 10, I will give 9, just leaving a small room for improvement. But in general, Customer Service was extremely professional, fast and collaborative.

Haven't have many reasons to bother technical support because WalkMe has an automated /self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and very well-done knowledge base lookup.

We haven't used another solution. We were on-boarding client through training sessions, what was taking a lot of time.

The initial setup was pretty straightforward, because the most complex part was done by the WM CSM. We received a step-by-step guidance and recommendations on how to get started and how to build the walkthus.

Vendor team. The level of expertise was very high, our CSM, Danielle Cohen, always knew how to fix the issue or improve/implement the new step. She would always recommend the best practices which was very helpful to learn how to utilize WM.

Increase Usage

Increase number of users

Driving traffic on the platform

Create challenges

Drive proposals

Improve Product engagement

Increase Product collaboration

I'm not sure if I can recommend something here, since I was not involved into pricing and licensing. The only thing I know is that we have 3 year agreement which is great for building trusted vendor relationships.

Before choosing walkme we evaluated several other options. However walkme was the best solution for our type of product. It matched our solutions better than the others.

Here are some other options that we considered:

TourMy App - multilingual and customizable

Taurus - offers a nice drag-and-drop interface for tooltips, but no demos are available

Intercom - for online on-boarding through chat - but we ended up using it for other purposes

It would be great to have more flexibility on the design creation.

For non-tech CSM it is sometimes it's hard to build a specific code.