WalkMe Reviews

WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos. Users can learn while they complete actual tasks.

We can devote more time to developing conceptual elearning and best practices because WalkMe supports teaching users system navigation.

You need clean code with unique UI element IDs in your product so the walk-thru's can grab UI elements correctly. Ensuring that the walk-thru's work from beginning to end depends on users following each step and not clicking away from your developed path.

3 years

No, WalkMe is very easy to deploy after you embed the required test and production snippets in the code.

No, downtime has been minimal. I think we've encountered problems only once following a WalkMe release, and it was resolved within a couple of hours.

No, we use it in a number of products with numerous walk-thrus with no issues.

Excellent. Our reps are very responsive and work with us to configure walk-thrus in many different ways to present the information that we need for users.

Excellent via email and working with support, but as a technical writer, I wish the online help content was better. It covers the basics but doesn't explain complex scenarios with which advanced users need assistance.

No, this is the only solution of its kind that we've used, though it has replaced e-learning.

Straightforward. The tool gets more complex when you develop more complex user scenarios using it, but overall it's a very basic tool.

We implemented through a vendor team, and their level of expertise has been great.

WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile.

Consider that WalkMe is an expensive tool and you should put it to use in multiple areas of your website or application to make the investment worthwhile. WalkMe is flexible with licensing terms.

No others evaluated. WalkMe has the full set of features that we need and has provided customization where we need it.

With the ability to use Shoutouts, Lauchers, as well as Onboarding, we have the ability to really drive Training into our end users and keep them updated on new enhancements and training opportunities. Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls.

Analytics, allows our Implementation teams to keep our end users accountable in their own personal training sessions.

Scalability, we now are able to save time for our account managers by being able to provide on the spot solutions to our end users.

Onboarding has replaced, and enhanced our previous training module for new Clients and internal hires.

Shoutouts have allowed us to fill up In Office Training sessions in hours rather than days/weeks.

Increased Speed is always welcome, but that is with anything that is web-based. Additionally it would be wonderful to have the Analytics, which are amazing, be able to sync seamlessly into Salesforce to run reports out of.

8 Months

We have not found any real issues with deployment that would have been WalkMe's doing. With all new software solutions there are bumps in the road but WalkMe has always been there to help us make anything right that we ran into.

Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created.

The only issue would be decreased speed due to the large amount of Walk Thrus we have created. But the Scalability it provided our service teams is far and above the issues with speed that we experience in house.

Wonderful, our Client Success Manager is always available and great to work with. We have also had some great experiences with the general Support team. Even their programmers are willing to jump on the line with us if we have any issues we can't figure out with our CSM.

The support staff is amazing. It seems like they are always available to answer any questions I shoot their way. Not only do they always have solutions they are constantly following up to ensure we not experiencing the same issues.

We did not use a previous solution, this was a much more cost efficient option for us rather than creating our own solution.

Since our situation is a little unique there were issues in the beginning with initial set up. But with help from internal programming and WalkMe's programming we were able to find the best solution and roll it out quickly.

I believe we went In-house, and had a wonderful experience. Any issues we may have experienced were cleaned up shortly.

Our return on this investment with walkme is enhanced user interface, and saved time for our service teams. Overall this tool has saved time and sanity.

Just to be in communication with your CSM or sales team, they helped us with our pricing structure as making sure we were aware of reaching new breakpoints

We researched a few others, but they went out of business while researching and found WalkMe to always be the top of the market.

USE EVERYTHING! all of their tools are amazing and interactive to help spread the good word your company is trying to portray.