Try our new research platform with insights from 80,000+ expert users
WalkMe Logo

WalkMe pros and cons

Vendor: WalkMe
4.4 out of 5
Badge Ranked 1
 

WalkMe Pros review quotes

it_user265287 - PeerSpot reviewer
Innovative Learning Coach with 51-200 employees
Jul 1, 2015
Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls.
it_user265311 - PeerSpot reviewer
Technical Writer at a hospitality company with 501-1,000 employees
Jul 1, 2015
WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos.
it_user265365 - PeerSpot reviewer
Director of Customer Success with 51-200 employees
Jul 1, 2015
Overall, WalkMe has helped support our customers and get them doing the things they should be doing in our app.
Learn what your peers think about WalkMe. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user265419 - PeerSpot reviewer
Founder & Facilitator at a think tank with 51-200 employees
Jul 2, 2015
Overall, WalkMe exceeded our expectations.
it_user265551 - PeerSpot reviewer
Manager, Customer Success with 51-200 employees
Jul 1, 2015
If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe.
it_user265656 - PeerSpot reviewer
HRO Training Programs Leader with 501-1,000 employees
Jul 1, 2015
WalkMe has made important contributions toward our ability to offer our customers an integrated solution!
it_user266082 - PeerSpot reviewer
SFDC Solutions Architect at a pharma/biotech company with 1,001-5,000 employees
Jul 6, 2015
WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.
it_user265617 - PeerSpot reviewer
Customer Success Manager at a tech vendor with 51-200 employees
Jul 2, 2015
With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process.
 

WalkMe Cons review quotes

it_user265287 - PeerSpot reviewer
Innovative Learning Coach with 51-200 employees
Jul 1, 2015
Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created.
it_user265311 - PeerSpot reviewer
Technical Writer at a hospitality company with 501-1,000 employees
Jul 1, 2015
WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile.
it_user265365 - PeerSpot reviewer
Director of Customer Success with 51-200 employees
Jul 1, 2015
The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working.
Learn what your peers think about WalkMe. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user265419 - PeerSpot reviewer
Founder & Facilitator at a think tank with 51-200 employees
Jul 2, 2015
The biggest area for improvement is the onboarding and training.
it_user265551 - PeerSpot reviewer
Manager, Customer Success with 51-200 employees
Jul 1, 2015
The app is sometimes sluggish and has a steep learning curve for users who are trying to build WalkMes and are not tech savvy.
it_user265656 - PeerSpot reviewer
HRO Training Programs Leader with 501-1,000 employees
Jul 1, 2015
The time needed to get started was far beyond what the sales team described in the sales process.
it_user266082 - PeerSpot reviewer
SFDC Solutions Architect at a pharma/biotech company with 1,001-5,000 employees
Jul 6, 2015
The admin tools can be a little confusing, so I understand registering for the training.
it_user265617 - PeerSpot reviewer
Customer Success Manager at a tech vendor with 51-200 employees
Jul 2, 2015
The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs.