Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.
| Product | Market Share (%) |
|---|---|
| Splunk On-Call | 4.7% |
| PagerDuty Operations Cloud | 21.5% |
| Opsgenie | 13.0% |
| Other | 60.8% |
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Alerting and Incident Management | Oct 20, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Oct 20, 2025 | Download |
| Comparison | Splunk On-Call vs PagerDuty Operations Cloud | Oct 20, 2025 | Download |
| Comparison | Splunk On-Call vs Splunk Cloud Platform | Oct 20, 2025 | Download |
| Comparison | Splunk On-Call vs Splunk ITSI (IT Service Intelligence) | Oct 20, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| PagerDuty Operations Cloud | 4.4 | 21.5% | 97% | 37 interviewsAdd to research |
| Opsgenie | 4.0 | 13.0% | 100% | 14 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 19 |
| Large Enterprise | 106 |
Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.
What features enhance Splunk On-Call?Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.
Splunk On-Call was previously known as VictorOps.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
| Author info | Rating | Review Summary |
|---|---|---|
| Product Owner at Danske Bank | 4.5 | We used Splunk On-Call for on-call rotations and alert escalations. The flexible schedule, particularly the Override feature, was valuable. However, phone call alerts were ineffective, and internal chat for support was cumbersome, needing better communication for incidents. |
| Cloud Architect at CSI GLOBAL LTD | 4.0 | I found Splunk On-Call's alert calling feature valuable for delivering notifications effectively, but the need for a third-party configuration tool is a drawback. Integration of ticketing features like ServiceNow would enhance usability. We also use ServiceNow for ticketing customization. |
| Senior Back-end Engineer at Chegg Inc | 5.0 | I use Splunk On-Call for tracking, communication, and issue escalation. The most valuable feature is the helpdesk escalation, which simplifies incident management with its easy escalation process. However, it could benefit from offering a wider list of permissions. |
| IT Operation Manager at a tech services company with 501-1,000 employees | 4.0 | No summary available |
| Product Manager- NessPro at a tech services company with 1,001-5,000 employees | 5.0 | No summary available |
| Cloud Operations Manager at a computer software company with 1,001-5,000 employees | 4.5 | No summary available |
| Senior Consultant - DevOps at a tech services company with 10,001+ employees | 3.0 | No summary available |
| ICT Services Manager at a computer software company with 1,001-5,000 employees | 4.5 | No summary available |
