Service and Support
VMware's support is generally rated positively, with many recognizing it as good or excellent. Communication is strong, aided by a helpful knowledge base. While some have not needed support, others found technical staff capable and issues were resolved promptly. There are notes on response time needing improvement. Consistency in service fluctuates, but critical issues get quick attention. Premium support packages result in better experiences. Documentation sometimes lacks details, especially concerning upgrades.
Deployment
vCenter Orchestrator's initial setup is generally easy and straightforward. Most organizations find it uncomplicated, with deployment times ranging from minutes to a few hours. However, it can be more challenging in complex environments, occasionally requiring additional research and support. Some users report that it handles many tasks automatically, although others wish for more built-in workflows. Installation is described as user-friendly and efficient, with flexibility and time depending on configuration complexity.
Scalability
vCenter Orchestrator is highly scalable, suitable for medium to large enterprises. Many users affirm its scalability, emphasizing ease of scaling with hardware. Organizations with varying needs, including thousands of users, find it effective. While some mention it is not easily scalable due to hardware dependencies, many agree scalability is excellent and rates well. Suitable for diverse sectors, it supports varying environments, though some note parallel task limitations.
Stability
Many users consider vCenter Orchestrator stable, with ratings often around eight to ten out of ten. Some report minor issues such as workflow disruptions and compatibility concerns but generally find it reliable. Users appreciate its performance, although some mention access and latency issues. Most agree it remains stable under various conditions, with proper maintenance ensuring continued reliability. The platform is trusted for its dependable operations and minimal stability problems.
