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Trend Micro ScanMail Reviews

Vendor: Trend Micro
3.7 out of 5
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What is Trend Micro ScanMail?

More than 90 percent of targeted attacks begin with a spear phishing email, which means your mail server security is more important than ever. Unfortunately, most mail server security solutions, including the limited set of built-in protections in Microsoft® Exchange™ 2013 and 2016, rely on pattern file updates, which only detect traditional malware. They don’t include specific protections to detect malicious URLs or document exploits commonly used in targeted attacks or advanced persistent threats (APTs).

Get the Trend Micro ScanMail Buyer's Guide and find out what your peers are saying about Trend Micro ScanMail, Microsoft Defender for Endpoint, Microsoft Exchange Online Protection (EOP) and more!
Trend Micro ScanMail is the #18 ranked solution in top Anti-Malware Tools. PeerSpot users give Trend Micro ScanMail an average rating of 7.4 out of 10. Trend Micro ScanMail is most commonly compared to Microsoft Defender for Endpoint: Trend Micro ScanMail vs Microsoft Defender for Endpoint. Trend Micro ScanMail is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
Trend Micro ScanMail
December 2025
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Helped 879,310 peers since 2012

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Trend Micro ScanMail mindshare

As of December 2025, the mindshare of Trend Micro ScanMail in the Anti-Malware Tools category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Anti-Malware Tools Market Share Distribution
ProductMarket Share (%)
Trend Micro ScanMail0.7%
Microsoft Defender for Endpoint10.6%
F-Secure Total5.0%
Other83.7%
Anti-Malware Tools

PeerResearch reports based on Trend Micro ScanMail reviews

TypeTitleDate
CategoryAnti-Malware ToolsDec 31, 2025Download
ProductReviews, tips, and advice from real usersDec 31, 2025Download
ComparisonTrend Micro ScanMail vs Microsoft Defender for EndpointDec 31, 2025Download
ComparisonTrend Micro ScanMail vs Check Point Harmony EndpointDec 31, 2025Download
ComparisonTrend Micro ScanMail vs SentinelOne Singularity CompleteDec 31, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Defender for Endpoint4.110.6%95%210 interviewsAdd to research
Microsoft Exchange Online Protection (EOP)4.11.1%91%41 interviewsAdd to research
 
 
Key learnings from peers
Last updated Oct 19, 2025

Valuable Features

Trend Micro ScanMail's valuable aspects include real-time antivirus behaviors, integration with mail platforms, and ease of use. It effectively prevents email threats by scanning URLs and mailboxes, safeguarding against malicious attachments, scripts, and URLs. Users appreciate its comprehensive coverage, offering email security and spam protection without needing a separate sandbox. Despite some issues in data loss prevention, its protection against evolving threats is a notable feature.
  • "The pricing of Trend Micro ScanMail is average, which is fine."
  • "I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."

Room for Improvement

Trend Micro ScanMail needs improvements in its outdated management console and user interface, making it difficult to navigate. Its reporting and documentation are weak, and technical support response times are inadequate. The lack of integration with other security products is a concern. Customers also cite high pricing and ineffective threat scan engine features that result in false positives. Improvements in sandboxing and additional email security features are desired.
  • "Even Trend Micro ScanMail support staff are not familiar with this product."
  • "I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."

Pricing

Trend Micro ScanMail's pricing is generally perceived as moderate, with opinions varying from it being acceptable to somewhat high for its features. Many users find it competitively priced, offering a balanced cost among security solutions. However, some view it as expensive, especially since it may require additional tools for complete protection. There are calls for price reductions, particularly for large enterprise customers, as competition with products like CloudMail increases.
  • "It is an expensive solution. I rate the pricing a seven out of ten."
  • "It's a yearly subscription, but the price could be better."
  • "Its price is okay. It is not too high."

Popular Use Cases

Trend Micro ScanMail is employed for anti-spam email security, securing on-premise mail servers, and scanning email gateways. Users implement it to protect emails internally and ensure thorough scanning. It effectively detects threats when virus definitions update and prevents email scams, crucial for maintaining secure communications and avoiding IP blacklisting. This tool is utilized by entities like service providers and the Bangladesh Army to secure and scan email communications efficiently.

Service and Support

Trend Micro ScanMail's customer service and support receive mixed opinions. While some find the technical support team efficient, rating it eight or nine out of ten, others see room for improvement, mentioning slow response times. A few users manage tasks independently and rarely need help. However, concerns arise about support staff's familiarity with ScanMail, reporting that support quality is declining and engineers struggle to explain issues effectively.

Deployment

Setup of Trend Micro ScanMail is user-friendly, requiring minimal configuration. Smaller networks may see completion in one to two days. Larger or complex networks might require four to five days. Deployment is simple; a single engineer can handle it. While straightforward for Microsoft Exchange, Lotus Domino presents challenges, necessitating specific expertise. Organizations implementing ScanMail have found it efficient, noting a shift towards web security integration to improve functionality.

Scalability

Trend Micro ScanMail is scalable, allowing separation of the engine across multiple servers with centralized management. Multiple clients currently utilize it, and its scalability is rated highly. Users appreciate its scalability but note that cost can be a limiting factor, considering the license ties to the appliance. Overall ratings on scalability range from seven to nine out of ten, showcasing its suitability for various organizational needs.

Stability

Trend Micro ScanMail is described as stable, managing large volumes of spam and emails effectively. Users consistently rate stability nine out of ten. While generally reliable for email scanning, concerns exist about security issues related to Microsoft Exchange web access. Some express frustration with features of the Threat Scan Engine not functioning properly, suggesting potential areas for improvement despite the high ratings for stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Trend Micro ScanMail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business53
Midsize Enterprise20
Large Enterprise64
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Comms Service Provider
8%
Government
8%
Computer Software Company
7%
Performing Arts
6%
Legal Firm
5%
Non Profit
4%
Insurance Company
4%
Educational Organization
3%
Recreational Facilities/Services Company
3%
Retailer
3%
Healthcare Company
3%
Construction Company
3%
Aerospace/Defense Firm
2%
Wholesaler/Distributor
2%
Media Company
2%
Transportation Company
1%
Energy/Utilities Company
1%
Consumer Goods Company
1%
Real Estate/Law Firm
1%
University
1%
Logistics Company
1%
Renewables & Environment Company
1%

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Learn more about Trend Micro ScanMail

ScanMail™ Suite for Microsoft® Exchange™ stops highly targeted email attacks and spear phishing by using document exploit detection, enhanced web reputation, and sandboxing as part of a custom APT defense—protection you don’t get with other solutions. In addition, only ScanMail blocks traditional malware with email, file, and web reputation technology and correlated global threat intelligence from Trend Micro™ Smart Protection Network™ cloud-based security.

Time-saving features like central management, search and destroy, and role-based access have earned ScanMail its reputation as one of the simplest security solutions to setup and operate.

Trend Micro ScanMail was previously known as ScanMail.

Trend Micro ScanMail customers

L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy

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Trend Micro ScanMail Reviews Summary
Author infoRatingReview Summary
Director Technical Services at TechnoBIZ4.5I use Trend Micro ScanMail primarily for internal email scanning, offering effective real-time antivirus behaviors, particularly for URLs and mailbox scanning. However, reporting and technical support need improvement, and pricing is high compared to competitors.
Sr. Manager (Technology) at Contessabd2.5I deployed Trend Micro ScanMail for the Bangladesh Army but found it ineffective, poorly documented, buggy, and hard to tune. Support is lacking, and despite its average pricing, I achieved no real benefits and rate it a 4 out of 10.
Manager Pre Sales NI at Nera Philippines Inc.4.5I use Trend Micro ScanMail for email security to prevent scams and IP blacklisting. It offers integrated email security and spam protection in one solution. Improvements could be made in signatures and reporting. The ROI is high, spanning four to five years.
Senior Services Manager at NextCom Systems Inc3.5We use Trend Micro ScanMail to enhance security for our on-premise mail servers. Its valuable integration with mail platforms is appreciated, but the old-fashioned user interface could be improved for easier navigation. Overall, it performs its job well.
IT Specialist at SDC4.0I find Trend Micro ScanMail easy to use, but it falls short in protecting ad-based web access and lacks security for Outlook, iOS, and web browsers. Consequently, I must use multiple products for comprehensive email and web access security.
CEO at Haniya Technologies4.0No summary available
Technical Director at a security firm with 1-10 employees3.0No summary available
Trainee Engineer - Systems & Security at Connex Information Technologies3.5I use Trend Micro ScanMail to protect email. The analysis feature is beneficial, though the sandboxing could be improved. I hope future updates include better management features and additional security options for email.