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Trend Micro ScanMail [EOL] Reviews

Vendor: TrendAI
3.7 out of 5
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What is Trend Micro ScanMail [EOL]?

Trend Micro ScanMail EOL offers efficient real-time antivirus protection with seamless mail platform integration, ensuring strong email security and spam protection. It's ideal for scanning URLs and mailboxes, though modernization is needed in its management features.

Get the Trend Micro ScanMail [EOL] Buyer's Guide and find out what your peers are saying about Trend Micro ScanMail [EOL], Microsoft Defender for Endpoint, Check Point Harmony SASE (formerly Perimeter 81) and more!
Trend Micro ScanMail [EOL] is the #19 ranked solution in top Anti-Malware Tools. PeerSpot users give Trend Micro ScanMail [EOL] an average rating of 7.4 out of 10. Trend Micro ScanMail [EOL] is most commonly compared to Microsoft Defender for Endpoint: Trend Micro ScanMail [EOL] vs Microsoft Defender for Endpoint. Trend Micro ScanMail [EOL] is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 12% of all views.
Buyer's Guide
Trend Micro ScanMail [EOL]
January 2026
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Trend Micro ScanMail [EOL] mindshare

As of February 2026, the mindshare of Trend Micro ScanMail [EOL] in the Anti-Malware Tools category stands at 0.7%, down from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Anti-Malware Tools Market Share Distribution
ProductMarket Share (%)
Trend Micro ScanMail0.7%
Microsoft Defender for Endpoint8.1%
F-Secure Total3.9%
Other87.3%
Anti-Malware Tools

PeerResearch reports based on Trend Micro ScanMail [EOL] reviews

TypeTitleDate
CategoryAnti-Malware ToolsFeb 26, 2026Download
ProductReviews, tips, and advice from real usersFeb 26, 2026Download
ComparisonTrend Micro ScanMail [EOL] vs Microsoft Defender for EndpointFeb 26, 2026Download
ComparisonTrend Micro ScanMail [EOL] vs SentinelOne Singularity CompleteFeb 26, 2026Download
ComparisonTrend Micro ScanMail [EOL] vs Check Point Harmony EndpointFeb 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Defender for Endpoint4.18.1%95%210 interviewsAdd to research
Check Point Harmony SASE (formerly Perimeter 81)4.40.7%97%62 interviewsAdd to research
 
 
Key learnings from peers
Last updated Feb 26, 2026

Valuable Features

Trend Micro ScanMail [EOL] is valued for its integration with mail platforms and ease of use. Its real-time antivirus features are effective in blocking threats through URL and mailbox scanning, while providing consistent protection against malicious attachments. The integrated email security and spam protection eliminates the need for additional tools. Users appreciate the Data Loss Prevention feature, although issues exist with specific data types and custom queries.
  • "The pricing of Trend Micro ScanMail is average, which is fine."
  • "I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."

Room for Improvement

Trend Micro ScanMail [EOL] requires improvements in its outdated management console and user interface. Reporting features are weak, and technical support response is slow. Users seek better pricing and improved documentation. It lacks comprehensive web and email access security, requiring multiple security products. Sandboxing, advanced management features, and tuning capabilities are needed, and the Threat Scan Engine often generates false positives. A cost-effective, integrated security solution is desired.
  • "Even Trend Micro ScanMail support staff are not familiar with this product."
  • "I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."

Pricing

Enterprise users report mixed experiences with Trend Micro ScanMail [EOL] pricing, finding it generally average to high. Some suggest the cost is reasonable, while others find it expensive and seek more comprehensive security solutions. Trend Micro's pricing strategy may impact their competitiveness, especially for large customers.
  • "It is an expensive solution. I rate the pricing a seven out of ten."
  • "It's a yearly subscription, but the price could be better."
  • "Its price is okay. It is not too high."

Popular Use Cases

Trend Micro ScanMail is used primarily for anti-spam email security and deeper security for on-premise mail servers. Customers employ it to protect their email by scanning not just internet-bound traffic but also internal communications. It performs regular scans of mailboxes, detecting threats post-virus definition updates. Service providers, including those in Pakistan and Bangladesh Army, rely on it to prevent email scams and maintain email communication security, avoiding IP blacklisting.

Service and Support

Customer service and support for Trend Micro ScanMail [EOL] are generally positive, with technical support being rated between seven to nine out of ten. Some users find support satisfactory, highlighting its simplicity and automatic updates. However, others express concerns about slow response times and insufficient familiarity with the product among support staff. There is also feedback suggesting a decline in service quality, with support engineers struggling to explain issues effectively.

Deployment

Trend Micro ScanMail [EOL]'s initial setup is generally described as easy, especially for Microsoft Exchange. Small networks can be set up in a day or two, while larger, more complex networks may take four to five days. Deployments usually require one engineer. Experiences suggest some complexity with larger environments and Lotus Domino setup, with an observed shift towards emphasizing web access security integration.

Scalability

Trend Micro ScanMail is recognized for its scalability. Users can manage multiple servers from one management console, which many find efficient. While some note a cost concern linked to licensing, it accommodates numerous users effectively. User ratings for scalability frequently fall between seven to nine out of ten. Various users deploy it successfully without intending to extend their current usage, supporting its adaptability at different operational scales.

Stability

Trend Micro ScanMail [EOL] is generally considered stable for managing spam and emails. Many users rate its stability nine out of ten; however, there are security concerns with Microsoft Exchange vulnerabilities. Some features of the Threat Scan Engine reportedly don't function properly, yet the stability for typical email scanning tasks is largely positive, managing a significant volume of spam without major issues. Stability is regarded highly, but users acknowledge that improvements are still possible.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Trend Micro ScanMail [EOL] Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business56
Midsize Enterprise18
Large Enterprise60
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Comms Service Provider
8%
Outsourcing Company
7%
Computer Software Company
7%
Performing Arts
6%
Legal Firm
5%
Insurance Company
4%
Non Profit
4%
Recreational Facilities/Services Company
3%
Educational Organization
3%
Retailer
3%
Construction Company
3%
Wholesaler/Distributor
2%
Aerospace/Defense Firm
2%
Healthcare Company
2%
Media Company
2%
Transportation Company
2%
Energy/Utilities Company
1%
Marketing Services Firm
1%
University
1%
Real Estate/Law Firm
1%
Consumer Goods Company
1%
Renewables & Environment Company
1%
Logistics Company
1%

Compare Trend Micro ScanMail [EOL] with alternative products

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Learn more about Trend Micro ScanMail [EOL]

Trend Micro ScanMail EOL is a robust choice for those seeking enhanced email security and spam protection for on-premise mail servers. It provides comprehensive security within a single platform and effectively scans mail and URLs. However, some users find the management console and reporting capabilities outdated, and the product requires enhancements in sandboxing and comprehensive security for Outlook and web browsers. Pricing strategies could be improved for better affordability, and there's room for improvement in technical support response times and documentation quality. Users face issues with false positives during threat scanning and desire more customizable settings.

What are the key features of Trend Micro ScanMail EOL?
  • Real-time antivirus scanning: Monitors URLs and mailboxes to prevent threats efficiently.
  • Seamless mail integration: Enhances value by integrating with existing platforms without issues.
  • Email security and spam protection: Offers strong defense against email-borne threats.
  • Regular mailbox scanning: Consistently checks mailboxes for malicious threats.
What benefits should be noted from user reviews?
  • Complete security platform: Streamlines email security in a single system.
  • Protection for internal communications: Scans email between internal users to prevent scams.
  • IP blacklisting prevention: Supports clean email operation and prevents blacklisting issues.

Trend Micro ScanMail is widely implemented for anti-spam email security, especially on-premise mail servers. It's utilized by organizations in countries like Pakistan to prevent scams and the Bangladesh Army for heightened email security, focusing on secure internet email traffic.

Trend Micro ScanMail [EOL] was previously known as ScanMail.

Trend Micro ScanMail [EOL] customers

L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy

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Product Categories

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Anti-Malware Tools

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Trend Micro ScanMail [EOL] Reviews Summary
Author infoRatingReview Summary
Director Technical Services at TechnoBIZ4.5I use Trend Micro ScanMail primarily for internal email scanning, offering effective real-time antivirus behaviors, particularly for URLs and mailbox scanning. However, reporting and technical support need improvement, and pricing is high compared to competitors.
Sr. Manager (Technology) at Contessabd2.5I deployed Trend Micro ScanMail for the Bangladesh Army but found it ineffective, poorly documented, buggy, and hard to tune. Support is lacking, and despite its average pricing, I achieved no real benefits and rate it a 4 out of 10.
Manager Pre Sales NI at Nera Philippines Inc.4.5I use Trend Micro ScanMail for email security to prevent scams and IP blacklisting. It offers integrated email security and spam protection in one solution. Improvements could be made in signatures and reporting. The ROI is high, spanning four to five years.
Senior Services Manager at NextCom Systems Inc3.5We use Trend Micro ScanMail to enhance security for our on-premise mail servers. Its valuable integration with mail platforms is appreciated, but the old-fashioned user interface could be improved for easier navigation. Overall, it performs its job well.
IT Specialist at SDC4.0I find Trend Micro ScanMail easy to use, but it falls short in protecting ad-based web access and lacks security for Outlook, iOS, and web browsers. Consequently, I must use multiple products for comprehensive email and web access security.
CEO at Haniya Technologies4.0No summary available
Technical Director at a security firm with 1-10 employees3.0No summary available
Trainee Engineer - Systems & Security at Connex Information Technologies3.5I use Trend Micro ScanMail to protect email. The analysis feature is beneficial, though the sandboxing could be improved. I hope future updates include better management features and additional security options for email.